Royal Moore Subaru

Subaru 3.6r limited outback***awesome Dan did a great job. He ensured all of our questions were answered and paid attention to details and found us the perfect car. Excellent service. Dan did a great job. He ensured all of our questions were answered and paid attention to details and found us the perfect car. Excellent service. More

2017 Nissan Rogue Great experience buying a car here. Daniel and Brian were great and did everything to make me feel comfortable even if it was moving to another desk t Great experience buying a car here. Daniel and Brian were great and did everything to make me feel comfortable even if it was moving to another desk to hover over a small heater because I was cold. :) Daniel went above and beyond to find me my car and was quick to get it to the lot from a different state. The reason I gave a four star is because we worked with Don briefly and during our time with him Don had to get up and help another customer and was called to the bosses office and we didn't feel that was great customer service leaving his customers waiting at his desk. More

Just bought a car Dan was great! He helped me quickly and efficiently. Dan showed me exactly what i asked for and didn't push anything on me. Service from him was great Dan was great! He helped me quickly and efficiently. Dan showed me exactly what i asked for and didn't push anything on me. Service from him was great. More

First Subaru and Happy with the car buying experience. Tim did a great job of explaining the differences between the vehicles they sell. He did not seem put off when we told him we were shopping across sev Tim did a great job of explaining the differences between the vehicles they sell. He did not seem put off when we told him we were shopping across several brands of cars and were still shopping around. there seemed to be no high pressure sales tricks. Instead he focused on what made Subaru a good car. which I appreciated letting the vehicle sell it self. Well after two days of shopping we end back at Royal Moore i used the car buying site though my job so there was no hassling over the price and I was very happy with it. From my research online we paid just below the average of what Outbacks usually sell for. Would defiantly buy another car from them. More

Looking for a Used Forester. But! Guess what? To be honest, my Wife and I never look forward to dealing with Car Sale Persons! Wife and I were looking for a used Forester (both of us are retired) To be honest, my Wife and I never look forward to dealing with Car Sale Persons! Wife and I were looking for a used Forester (both of us are retired), with reasonable low mileage and at a particular price for a specific year range. Dan Beaupain showed us what they had, answered our questions as to the used model(s), and as we test drove one answered our questions as well as pointed out some of the features of the vehicle. All through this my Wife and I didn't feel pressured by Dan into deterring us to look at other models at higher prices, as he was showing us what we wanted to see for the price we had in mind, period! When we sat down to talk about the price and other particulars, then Yes, the old need to talk to my manager about this! Okay, here we go, same old same old, right? Wrong! Daniel Chumbley (Sales Mgr) came over, introduced himself and showed us two info sheets. One with the lowest price they could offer for the Used, and another for the lowest price they could offer on a new 2017 model with no hidden fees after the fact, $ amount shown is what it was! Again, No pressure from Daniel , answered some questions we had about the new vehicle and after my Wife and I taking that night to talk about the offer(s). Well, we either take a Used 2015 Forester, As-Is.., 35,000 miles, and other used qualities, Or take door 2 with new 2017 Forester with new car smell for just a little more $$ but really not that much more then what we would have paid for the Used! All in All, Wife and I felt no pressure during the transactions from either Dan or Daniel, and even Karen Wood the Lady that does the paper work who is "bullet proof" didn't try and pressure us to purchase extra add-on-services\warranties that we didn't want, although she is required to ask, but if you say No, then that is as far as it goes! I'm giving these folks this awesome review cause of the No pressure attitude, Take your time to make a decision on offer, Questions answered in a prompt and if question not known Dan would say so and try and find out, and the most important one is the People Skills these folks showed, which I have not seen in past car sales persons we have dealt with! If you who are reading this don't know what people skills are, then obviously you don't have any and I would hate to work for you, or work with you! More

Car buying We started looking about a month ago for a new car, so first we went to several different dealers of the following manufacturers; Mazda, Honda, Nissan We started looking about a month ago for a new car, so first we went to several different dealers of the following manufacturers; Mazda, Honda, Nissan, Toyota and Subaru (more than one). We received no pressure and great information, also was allowed to take an extended test drive till we had satisfied our curiosity. On the returning trip we still had a few questions again same experience with no pressure to purchase the vehicle. We did buy the car 2017 Outback touring, great car. More

good job I have 36000 miles on my 2011 frontier. Every 3000 miles I have brought my frontier to royal/moore where it was purchased. I am very happy and will I have 36000 miles on my 2011 frontier. Every 3000 miles I have brought my frontier to royal/moore where it was purchased. I am very happy and will not take it to any other dealer. Richard More

Service Department Customer Service Very friendly and helpful. Will definitely go back. Used them a couple of time recently and everyone was very nice. First time, Dennis called me a cou Very friendly and helpful. Will definitely go back. Used them a couple of time recently and everyone was very nice. First time, Dennis called me a couple of days later to check in and make sure I was happy with the work. More

bad service department I have been a customer for this company for ~ 4 years. I bought my car there and usually take my car there for 3-4 times a year for regular mainentanc I have been a customer for this company for ~ 4 years. I bought my car there and usually take my car there for 3-4 times a year for regular mainentance and any major work needed. I took my to CARR Nissan. I've realized that Royal Moore has been misleading me about their service and gives me falfisied documents about the state of my car. CARR Nissan told me that fluids in my car have not been attended for years. They are heavily discolored and levels are close to minimum levels. The worst part is that I've taken my car to Royal Moore only about 1 month ago and I only drive residential. There is no way my car can endure such big changes within ~ 1 month. Royal Moore technicians clearly did not do any work and created the falsified documents without any work done. I highly recommend being alert to this company's practices during and after the sale. If you want to have problem-free experience, please take your time and look for somewhere else. My car probably lost value due to missed maintenance and this company's bad practices. More

Did what they said they could do on time. Nice waiting room First time there with my wife's Subaru with 65,000 miles on it. All work was under warrantee. Nice job and done on time. First time there with my wife's Subaru with 65,000 miles on it. All work was under warrantee. Nice job and done on time. More