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160 Reviews of Royal Moore GMC Buick - Service Center
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May 13, 2021
Service writer Lee was amazing. He under promised and over delivered when it came to how long I’d have to wait. I much rather be told it will take two hours and be prepared for that time length than hav over delivered when it came to how long I’d have to wait. I much rather be told it will take two hours and be prepared for that time length than have someone blow smoke up my wazzoo and be told it shouldn’t take more than an hour and then still be waiting theee hours later. So thank you to your wonderful service department More
by Kagesan
Employees Worked With
Lee Christian
May 01, 2021
Elena did an amazing job, making sure my car got serviced even though I was late for my appointment! Great experience with the whole crew at Royal Moore GMC / Mazda even though I was late for my appointment! Great experience with the whole crew at Royal Moore GMC / Mazda More
by jason.p.mendenhall
Employees Worked With
Elena Nava
April 30, 2021
The service department at Royal Moore has always been very professional. Lee Christian did a great job and explained what would likely need to be completed during my next visit. The repair and mainten very professional. Lee Christian did a great job and explained what would likely need to be completed during my next visit. The repair and maintenance work is always done right the first time. More
by Bob
Employees Worked With
Lee Christian
April 29, 2021
The Service Dept. at this Dealership is top shelf! I first encountered them over a year ago, while traveling out of state for a family emergency. I am originally from Idaho and my Mazda was previously o first encountered them over a year ago, while traveling out of state for a family emergency. I am originally from Idaho and my Mazda was previously only serviced in caldwell. Royal Moore treated me as if I had been their customer from the beginning, Not only addressing my issue but mentioning an wear part that should be addressed before driving another 800 miles back home. A second encounter came while working in Colorado. I found myself 200 miles from the nearest Mazda dealership in any direction. I called Royal Moore and immediately received help from Parts and Service. And now, living in Oregon again, there was no other consideration but to return to Royal Moore to service my Mazda. I was having an issue with my low beam headlights, Elena addressed it immediately, got me in and taken care of within 3 days. I am already a loyal Mazda owner, but having a Service Dept like this guarantees my loyalty to the brand and this dealership for my next purchase. Thanks for your integrity, hard work and always taking my calls! More
by redbelle3
Employees Worked With
Elena Nava
April 26, 2021
I had an oil change and they rotated my tires and everything that goes with it. I’m handicap so they came and picked up my car and dropped it back off again. The service writer was very pleasant when everything that goes with it. I’m handicap so they came and picked up my car and dropped it back off again. The service writer was very pleasant when he called me up and told me what they did to my car and what they found. Very honest. More
by Patricia
Employees Worked With
Service writer and mechanics
April 21, 2021
Excellent customer service. Elena is very accommodating and everything went as planned. We were not willing to have a long waiting period to order a Yukon. My vehicle was not purchased at RM, but it felt and everything went as planned. We were not willing to have a long waiting period to order a Yukon. My vehicle was not purchased at RM, but it felt like we did. More
by olli
Employees Worked With
Elena Nava
April 19, 2021
I got in quickly for check in and they completed my services quick as well. Everyone was very friendly. The dealership runs very smoothly even with all the changes they are making. services quick as well. Everyone was very friendly. The dealership runs very smoothly even with all the changes they are making. More
by hunter92
Employees Worked With
Elena Nava
April 16, 2021
Derek Whitmore and Nathan Hines sold me a car, but they didn't give me the option of paying the taxes as part of my loan. Instead, they just let me show up to the DMV to pick up my license plates two week didn't give me the option of paying the taxes as part of my loan. Instead, they just let me show up to the DMV to pick up my license plates two weeks later and get stuck with a bill for $2300. Totally misrepresented how good the deal was. It's not the end of the world, but they should've made that clear right from the beginning. Then, when I called to complain about it, I talked to a guy (think his name was Brent) who confirmed that I could've rolled that $2300 into the loan (which I absolutely would've done if I'd been given that option), but then he basically told me that his employees don't make mistakes so there's no way they could've forgotten to tell me - I must've just decided that I didn't want the tax to be included in my loan, which made me a LOT madder. Come on. People make mistakes. It's not the end of the world. These guys obviously did. And I'm pissed. If you go here, make sure to ask lots of questions about whether there are going to be any additional fees coming in the future. They won't come right out with it. And good luck. More
by danielamellen
Employees Worked With
Lee Christian, Ross Leland, Mike D'Epiro, Elena Nava, Delaney Whitford, Rich Purinton
April 13, 2021
Elena Nava contacted me to schedule service. She was very professional and friendly and explained what my vehicle needed. Very nice to work with her. very professional and friendly and explained what my vehicle needed. Very nice to work with her. More
by genie.early
Employees Worked With
Elena Nava
