160 Reviews of Royal Moore GMC Buick - Service Center
Dropped off a Buick for factory recall. Told it would "for sure be done by the end of day." Got a call late in the day that it was not finished, but would be by next day. No word yet by late on 2nd day "for sure be done by the end of day." Got a call late in the day that it was not finished, but would be by next day. No word yet by late on 2nd day. Called Service Dept number. Receptionist tells me that "Service folks are with customers." So it seems everyone is too busy to tell me anything about when my car will be ready..... More
As this is 3rd visit, I have been treated with great service. I am completely satisfied with service, and would recommend them as very welcome place for Service. service. I am completely satisfied with service, and would recommend them as very welcome place for Service. More
I had issues with scheduling service as far as communication and with expectations but Service Manager Rob really stepped up to the plate and provided excellent service. Super appreciate Rob 'thin communication and with expectations but Service Manager Rob really stepped up to the plate and provided excellent service. Super appreciate Rob 'thinking outside the box' to resolve my issue. More
Very friendly and accommodating staff. Highly recommend this organization. The service department took care of the scheduled maintenance in a timely manner. All interactions with staff were pleasant. Defin this organization. The service department took care of the scheduled maintenance in a timely manner. All interactions with staff were pleasant. Definitely would recommend. More
The oil change was free. Even though the wait time I experienced was average I didn't know I would have to wait that long. I explained my situation and they provided me with a free service. Which was ve experienced was average I didn't know I would have to wait that long. I explained my situation and they provided me with a free service. Which was very appreciated. More
The service representative was very friendly. The service was prompt. Clean and comfortable environment. No pressure from the service agent. Access to coffee and snacks. was prompt. Clean and comfortable environment. No pressure from the service agent. Access to coffee and snacks. More