Royal Moore GMC Buick - Service Center

DOES NOT HONOR WARRANTY. MANAGEMENT REFUSED TO RESPOND. I took my 2015 CX5 for its 28K service. The car was actually less than 28K and under full warranty. They told me that my brakes needed replaced becaus I took my 2015 CX5 for its 28K service. The car was actually less than 28K and under full warranty. They told me that my brakes needed replaced because they were rusted and said the warranty wouldn't cover me because I had lived near the ocean. Now.... I am 60 years old, drove the car to the store and back and for errands. It was parked in a dry location. NEVER have I had a brake job at 28K or been told my warranty didn't count because I lived on the coast! Seriously? Even though the Mazda warranty shows no such exclusion, they refused to fix it without me paying $469.95! Additionally, all attempts to resolve this with management by email, phone, and in person have resulted in no response from anyone. Promises of callbacks have not happened. Ignoring their customers is their idea of resolution. DO NOT take your vehicle to Royal Moore for service! I also recommend that you DO NOT PURCHASE a vehicle from people who obviously don't believe in customer service or satisfaction. More

Our first oil change after purchasing a new Mazda. Everything went as scheduled with very courteous and professional service. We received a reminder E-mail with directions and what to expect. We were g Everything went as scheduled with very courteous and professional service. We received a reminder E-mail with directions and what to expect. We were greeted at the dealership and treated as if we were the most important customers they had. More

Best Car Dealership in my area Got a great deal on a 2014 Mazda 3. Salesman, Ed May, was low key, knowledgeable and totally professional. I've put 13,000 miles plus in the car sin Got a great deal on a 2014 Mazda 3. Salesman, Ed May, was low key, knowledgeable and totally professional. I've put 13,000 miles plus in the car since I bought it, and the service department has been SUPERB in taking care of my car and my concerns as a consumer. They located my problem and provided a loaner car while the work was being done. More

Have always gotten great service Since I bought my Mazda 3 eight years ago I have always gotten great service at Royal Moore Mazda, not that I've needed to use their service often. Bu Since I bought my Mazda 3 eight years ago I have always gotten great service at Royal Moore Mazda, not that I've needed to use their service often. But the couple of times I have needed to have an issue checked out they have been very thorough. I have never had a problem with those things after they fixed them. I get emails from Royal Moore with coupons that help me with the cost of periodic maintanence. The service team is very helpful and listens to my concerns. They have an air conditioned waiting area with wifi, tv, coffee and restrooms. If the work being done on your car will take a while they offer you a free ride home, and then pick you back up when the work is finished. I don't know how such a place can exist, but I thank God for it and will always go to Royal Moore Mazda for my car's service and repair! More

Polite and efficient Always have had excellent sevice at this dealership. The staff are all friendly and polite and the work I have had done is typically completed in unde Always have had excellent sevice at this dealership. The staff are all friendly and polite and the work I have had done is typically completed in under the estimated time frame. More

Normal MX5 service. As usual, Bill Brown was professional & personable during my latest normal service visit. Cost is very reasonable. I've had no problems during 2 yea As usual, Bill Brown was professional & personable during my latest normal service visit. Cost is very reasonable. I've had no problems during 2 years of my MX5 ownership while servicing the vehicle at Royal Moore every 5 months or so. More

Simply the Best Mazda Service in Portland Oregon Reece was very helpful and knowledgeable regarding the maintenance of my CX-5. - he was able to fit me in for a service that afternoon. I was made ve Reece was very helpful and knowledgeable regarding the maintenance of my CX-5. - he was able to fit me in for a service that afternoon. I was made very welcome and was treated as a valued customer, unlike my experience at Herzog Meier in Beaverton where I purchased my new 2014 CX 5. Of all the car dealerships I have used for service, Royal Moore Mazda is the best I have experienced in my 35 years in Oregon ! In the future I will always go to Royal Moore for my car service , they are honest and know how to treat their customers well. -Martin, Portland Oregon. More

Perfect Total customer service - as always! Royal Moore is a unusual car dealership - whether buying a new or used car or going in for service you are treated Total customer service - as always! Royal Moore is a unusual car dealership - whether buying a new or used car or going in for service you are treated as family. More

Normal service schedule Bill Brown was very helpful and understanding of my issues. Still have more to do with a recent recall on the Acadia tailgate and a power steering iss Bill Brown was very helpful and understanding of my issues. Still have more to do with a recent recall on the Acadia tailgate and a power steering issue. I have all confidence everything can be taken care of. More

professional and easy to work with Very straightforward process. I've never received bad advice from Royal Moore on service. They let you know what is truly needed and what can wait Very straightforward process. I've never received bad advice from Royal Moore on service. They let you know what is truly needed and what can wait for another visit. Kevin has been very helpful with each visit. More