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160 Reviews of Royal Moore GMC Buick - Service Center
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October 15, 2020
Mike was amazing at helping me set up getting my repairs done on my car. He was friendly and efficient. He made sure I had a great rental to use while I didn't have my car. When I didn't have a current In done on my car. He was friendly and efficient. He made sure I had a great rental to use while I didn't have my car. When I didn't have a current Insurance Card, he went above and beyond to call them to get a new card faxed over right away. I felt like he was thorough with what needed to get done but didn't turn me off by trying to upsell me on things I did not need. More
by Nanapapa
Employees Worked With
Mike in the Service Dept. is the one who helped me. He was great from beginning to end. Tristen was also friendly and sweet. Both are great additions to your staff!, Tristen Fields
October 07, 2020
The maintenance folks responded to my questions thoroughly, politely, and in a timely manner. The also worked hard to get newly-discovered maintenance done within my availability window. thoroughly, politely, and in a timely manner. The also worked hard to get newly-discovered maintenance done within my availability window. More
by Grant B.
Employees Worked With
Joey in Maintenance
October 01, 2020
Reed was knowledgable and very helpful. One of the parts was under warranty, which I didn't know, so there was no charge on that part! I felt that he was detailed oriented and answered questions concisely. was under warranty, which I didn't know, so there was no charge on that part! I felt that he was detailed oriented and answered questions concisely. More
by bosie
Employees Worked With
Reed in Mazda Service- 5 stars
September 30, 2020
Extremely disappointed with this dealership. This is the 2nd worse experience I had specifically in the service department. I dropped off my truck on Friday morning for DIAGNOSTIC since the chec This is the 2nd worse experience I had specifically in the service department. I dropped off my truck on Friday morning for DIAGNOSTIC since the check engine light came on. I was told they’re “still working on it” so had to leave it over the weekend. I stopped by on Saturday to grab something out of my truck and found my truck sitting in their back lot untouched. Monday rolls over and same response, “nothing, still working on it.” Tuesday came and same story “still working on it.” Not to mention, it was struggle trying to get a hold of my advisor Edgar. He doesn’t return my calls. Wednesday was last my straw. I asked to speak to their service manager Daniel and he gave me nothing but excuses. No wonder their advisors lacks in providing great client experience. Daniel said he’ll give me a call back before they close for an update and of course he never did. I had enough. Picked up my truck Thursday morning. Please STOP misleading your clients by accepting appointments and making them believe you’re working on their car when you’re not, that’s conniving. I could’ve returned when you’re actually available or went elsewhere. Again this is just for DIAGNOSTICS. I wasted 5 business days. If their service department have this level of work ethic, I couldn’t imagine how it’s like in their sales floor. RUN AWAY from this dealership. More
by CP0888
September 28, 2020
Ross was very professional and courteous and jumped to help me get a ride back home because service was going to take longer than I expected. He sent me a text with all the info I needed and the car was r help me get a ride back home because service was going to take longer than I expected. He sent me a text with all the info I needed and the car was ready when I came to pick it up. More
by bstickappc
Employees Worked With
Ross
September 22, 2020
Elena did a great job, got my vehicle into service earlier then my appointment and I was done. Thr price for service was cheaper then quoted over the phone. Thank you. earlier then my appointment and I was done. Thr price for service was cheaper then quoted over the phone. Thank you. More
by maverick5194
Employees Worked With
Elena Gomez
September 19, 2020
Great customer service! Elena did a great job in checking my Mazda in and expediting the service call. Mechanic (Jose) went above and beyond in rectifying a problem I had noted since purchasing the checking my Mazda in and expediting the service call. Mechanic (Jose) went above and beyond in rectifying a problem I had noted since purchasing the car (squeaky door) and even showed me how to keep it from happening again. Highly recommended. More
by oregonmacduff
Employees Worked With
Elena (Assistant Service Manager), Jose (mechanic), Dylan Richardson
September 17, 2020
Joey was extremely helpful, friendly and took care of my car right away. Very happy with my tire repair. Great service, I would recomend Royal Moore. car right away. Very happy with my tire repair. Great service, I would recomend Royal Moore. More
by Tawnie
Employees Worked With
Joey McMillen
September 14, 2020
Staff was Very helpful. Great customer service. I like how they’ve changed the waiting area. I do suggest that you clean the hair off of a couple of the cloth chairs otherwise nice. how they’ve changed the waiting area. I do suggest that you clean the hair off of a couple of the cloth chairs otherwise nice. More
by carico
Employees Worked With
Travis
