Royal Kia

This is our 2nd purchase with Luis with also buying another Sorento in June of 2024. Luis is easy to work with. He makes the whole process easy to understand and fun. It’s nice to able mess around and another Sorento in June of 2024. Luis is easy to work with. He makes the whole process easy to understand and fun. It’s nice to able mess around and joke with each other during the buying process. He works hard to earn your business. I highly recommend Him in your next car purchase!! In total our family has purchased 4 vehicles from Royal Kia. I have found that Royal Kia is the best dealer around and it makes the 1 hr and 45 min drive totally worth it. :) Thank You Luis, Jake, Beto and all the staff @ Royal for the best car buying experience! More

Gracias Luis por tu excelente y efectiva atención, fue muy agradable y confortable este momento de la compra. Recomendado el 100% . muy agradable y confortable este momento de la compra. Recomendado el 100% . More

Good service and very interested on every detail. Luis gave us excellent attention with effective explanation of every step of the process. Luis gave us excellent attention with effective explanation of every step of the process. More

Atención de excelencia, personalizada (bilingue) y muy profesional. La calidad de explicacion, carisma del vendedor Luis Torres es Full recomendado. profesional. La calidad de explicacion, carisma del vendedor Luis Torres es Full recomendado. More

Start off with my partner buying her very first brand new car in 20'. It was a 21' K5. She was excited and proud. There was a clunking in the suspension, so we dropped it off for warranty work. Virtually ev car in 20'. It was a 21' K5. She was excited and proud. There was a clunking in the suspension, so we dropped it off for warranty work. Virtually every day, we were told it's not done. W're trying to figure it out, etc. If I remember right (this was a couple years ago) th,y had the car for two weeks. They did get us a loaner car, a new 21' Kia Forte GT Redline. When we did get the K5 back, two weeks later, it had 7k miles put on it, and the interior was dirty (fabric). I had the service manager come out and look immediately. He acknowledged it and offered to have the grease on the seats professionally cleaned. That's when I noticed the mileage. There is no excuse that can be made for this. Her brand new car was being used by someone else or loaned out. We could never get a straight story on what happened - we were not happy. Still, it was acknowledged that something wrong had happened. She bought the 21' Forte GT Redline they gave her as a loaner instead. Obviously, not wanting to keep a brand new car that had been used for 7k miles and had grease on the seats. The owner, and Humber called (I was on three three-wayning) and gave her six free oil changes in exchange for not writing a bad review. She's had two of her six services done, as this car is a 21' bought in 20' and s,e barely drives it. It has under18k miles on it currently, as of Feb 2025. I can provide pics if you like. It's time for a service, not by miles, but by time. WE have called and left messages for services with no return call. Return number was left every time. We had this problem the last time, too. Last time, we called Humberto, and he got it scheduled. THIS time, two messages to service, three messages to Humberto, and I myself called and left a message. We got crickets - nothing. I can only speculate this is what is happening: because they had an unreliable employee who loaned/took her brand new K5 for 7k miles, broke the plastic eye lashes on the Forte the first free service (they did pay me to order new ones) and there was a tire issue, they did pay for. ANOTHER tire issue, that when they gave me a price, it was $45 more than quoted when they said it was ready. It's been problem after problem with this dealership. We went there cause of their good rep.and Kia's were less than many other vehicles. But, it surely seems that they pick and choose who gets good service and who doesn'. I know the diplomatic response from the owner that's gonna happen- but there is no excuse. 1. Original new car was loaned out and 7k miles were put on it while it was in for warranty work - for two weeks. 2. Owner and GM contacted her and gave her six free oil changes for no bad review. 3. Quoted a price on a replacement tire, that was $45 more than we were quoted. 4. Couldnt get a return call from service after approx five messages for the 1st oil change. Went through the GM to get it scheduled. 5. Service broke off her headlight eyelashes (they did replace them) 6. Another tire issue, that due to no returned phone calls we went to a tire shop and had it replaced. Tire shop gave paperwork that this was a defective tire - they did pay us back. We shouldnt have had to do this in the first place if someone would call us back. 7. This time, Multiple unanswered messages left for service, multiple messages to Humberto, a message in the general mailbox. Spoke with a human twice and asked for Humberto - sent to vm. Nothing. No call has been returned. At this point, I wouldnt let this dealership touch this car. I'll get a Groupon for an oil change rather than have their people sabotage the car. It's the old "you busted us and called us out, now we're gonna treat you like crap, or like you don't exist. I was with my friend every step of the way, and was personally involved in all aspects, and every interaction. Including being on three way calling when she was promised six free oil changes,so a bad review was not written. I More

It was a pleasure doing business, Will was very easy to deal with, and helped explain the process front to back. deal with, and helped explain the process front to back. More

Exceptional service This dealership was very clean, associate was very professional and attentive. the quality of the cars was excellent with different variety. associate was very professional and attentive. the quality of the cars was excellent with different variety. More

I am extremely happy with the Help I got from Luis, He under. Stood the assignment! under. Stood the assignment! More

Thank you for your help in selling us a Kia. We love the car so much. We love the car so much. More

Personel were very helpful and informative. Very professional and respectful. Highly recommend visiting them if anyone is in the market or just curious on what's out there. Will definitely be b Very professional and respectful. Highly recommend visiting them if anyone is in the market or just curious on what's out there. Will definitely be back. More