Royal Buick GMC Cadillac - Service Center

Susan is one employee who goes above and beyond. She helped me yesterday w/my rewards and found me money back!! Thank u!!! Robin j helped me yesterday w/my rewards and found me money back!! Thank u!!! Robin j More

I have dealt with many repair shops over the many years that I have owned vehicles. First of all, I have bought 5 vehicles from this dealership. They have always treated me with respect and kindness. This that I have owned vehicles. First of all, I have bought 5 vehicles from this dealership. They have always treated me with respect and kindness. This dealership does all my repairs for me. I was a mechanic in my younger years and I know what it takes. I appreciate Mike VanErims knowleged and proffesionalism he gives me. Mike is my service advisor and will hopefully be my ownly one. He gets me in quickly even on short notice. I have called him several times for help. I thank him very much. Susan is the one at the customer service desk that always helps me. She is very friendly and always treats me like family. She's very nice just to talk to also. Thank you Susan. More

Scheduled online, For an oil change and tire rotation and ask for a sensor to be checked. Mike was helpful with the sensor vehicle was in-and-out as scheduled. Grace and Sue were very friendly, great I conve ask for a sensor to be checked. Mike was helpful with the sensor vehicle was in-and-out as scheduled. Grace and Sue were very friendly, great I conversation. All 3 people that was involved was helpful and very professional thank you More

Wonderful service Evan did my oil change is record time. He was courteous, helpful and followed instructions to the letter. A big plus for the front line service perso Evan did my oil change is record time. He was courteous, helpful and followed instructions to the letter. A big plus for the front line service person. Susan(where you give your hard earned money willingly to her) as usual was superb, ever helpful, listened so well, handle many customers at the same time with a smile and made them feel like they were each special in their own way. I love the family feel of the Royal dealership. From the management to the ground workers to the customers it is all family and well run. More

Had my car serviced there at Royal this morning. While in the customer waiting area, I observed Susan, who was at the desk interacting with customers and staff alike. I just wanted to take a moment to pos in the customer waiting area, I observed Susan, who was at the desk interacting with customers and staff alike. I just wanted to take a moment to post about what a wonderful person, and an asset to the Royal team she is. 👍😎 Thank you to Susan, and Team Royal. Neal Stubbs, Tucson Az. More

Great service, Great service every time , been bringing our H2 here for years. Chris is the guy we always see, he keeps us informed and up to date. Thank you, Chris Great service every time , been bringing our H2 here for years. Chris is the guy we always see, he keeps us informed and up to date. Thank you, Chris ! Barbara & Randy More

Great customer service in the Service Dept! Having my vehicles serviced at Royal is always a pleasant experience. Chris Savastano the Service Writer, is always courteous and professional, and d Having my vehicles serviced at Royal is always a pleasant experience. Chris Savastano the Service Writer, is always courteous and professional, and doesn’t try to up-sell me services I don’t need. The cashiers, Susan and Grace, are always very friendly and make me feel appreciated for having my vehicles serviced at Royal GMC. They always greet me with a smile and make me feel like a friend rather than just a customer. The customer lounge is very comfortable with a nice variety of drinks, including fresh custom coffee and fresh pastries daily; it makes what little wait there is go by quickly. More

Excellent experience Evan, Susan and Grace did a great job. You have just gained a long-term customer.Next time, however, don't tell me how many words I must use! Stan Evan, Susan and Grace did a great job. You have just gained a long-term customer.Next time, however, don't tell me how many words I must use! Stan Shopa More

Best customer service ever! Chris has been so helpful to me as a customer. More than that, he makes me feel as though I am his only customer. He takes special care to make sure t Chris has been so helpful to me as a customer. More than that, he makes me feel as though I am his only customer. He takes special care to make sure that my car is in good order and is always remembering details about my life and asking how I am doing. He is honest and reliable. Always making appropriate recommendations for what my car needs so it operates safely and reliably. He is by far the best service consultant. More

Great Service Davis Rupp has provided me with excellent service throughout all of my service visits or calls for advice. He's an excellent customer service provider Davis Rupp has provided me with excellent service throughout all of my service visits or calls for advice. He's an excellent customer service provider by calling to keep me up to date on all steps of service. Thank you David. More