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Royal Buick GMC Cadillac - Service Center

Tucson, AZ

4.2
167 Reviews

167 Reviews of Royal Buick GMC Cadillac - Service Center

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April 17, 2020

Best there is The service is great as usual. Mike And Susan always get the job done and do it right.Mike has saved me many Tims with my old car. So I bought a new o More

by bgoodall4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Van Erem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan at check out and payment
Apr 20, 2020 -

Royal Buick GMC of Tucson responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

April 16, 2020

Professional and Friendly Eric oversaw my service requests in a professional, courteous, and efficient manner. In addition, he had another issue checked and confirmed. Upon co More

by Ajo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan, Eric Talavera
Apr 16, 2020 -

Royal Buick GMC of Tucson responded

Thank you for leaving us this review. We are very happy to hear that we could help service your automotive needs. If there is anything more we can do for you, please feel free to contact us anytime! Take care. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

April 15, 2020

I would rate in the NEGATIVE if it would let me!!! Justin is too busy trying to cover up the misrepresentations and inappropriate actions of how they treat their customers. Trying to put More

by jenid1204
Recommend Dealer
No
Employees Worked With
May 04, 2020 -

Royal Buick GMC of Tucson responded

Hello, we wanted to confirm that our agreement for trying to correct the situation should be completed shortly. We again apologize for any problems. We also hope everything is great with the new addition to your family. Please contact me directly if any future needs or concerns arise. Thank you, Quentin - Service Manager - 624-0481

April 09, 2020

A great place The GMC of Tucson is a great place to buy and have your vehicle service there people are friendly and nice. The service team takes very good care of y More

by Sammy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Van Erem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan, Gail
Apr 16, 2020 -

Royal Buick GMC of Tucson responded

Thank you for the five-star rating, Sammy! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

April 09, 2020

David took excellent care of me in getting my periodic service and some needed maintenance performed on my Sierra in a timely fashion. When it came time for payment, Susan walked me through how to use my More

by John
Recommend Dealer
Yes
Employees Worked With
Susan at checkout, David Rupp
Apr 16, 2020 -

Royal Buick GMC of Tucson responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to contact us again for any automotive need that you might have. Until then, take care! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

April 03, 2020

Susan and David My truck has been in a couple of times for the same problem and hope it was fixed this time, David Rupp and Susan have made my visits a little easier. More

by sergiomurueta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rupp
Apr 16, 2020 -

Royal Buick GMC of Tucson responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

March 19, 2020

Concerned for the customer Susan and Grace are very helpful and friendly. They really assisted me when I needed a loaner and have done everything possible to make sure that I c More

by factor328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grace and Susan, David Rupp
Mar 20, 2020 -

Royal Buick GMC of Tucson responded

Thank you for the feedback! We are happy to hear about your positive experience at Royal Buick GMC Cadillac, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

March 10, 2020

Susan & Mike What a great Team Ryal has in Service. Susan - You are such an asset to Royal GMC, you are kind, friendly and helpful. Mike - Thank you for ta More

by Terrim6886
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Van Erem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan
Mar 10, 2020 -

Royal Buick GMC of Tucson responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

March 07, 2020

Installation of accessories we ordered. Evan Campbell arranged for a date when all the parts were in and handled the installation very professional. Evan arranged for a loaner vehicle and ca More

by David Taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan at the front counter, Evan Campbell, Lionel Arellanes
Mar 10, 2020 -

Royal Buick GMC of Tucson responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

March 03, 2020

Honest and friendly service done right. We have our car serviced at royal buick gmc on automall drive in Tucson AZ were we bought it .The people there are of very high quality friendly and h More

by BIG AL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan at the front counter very friendly., David Rupp
Mar 03, 2020 -

Royal Buick GMC of Tucson responded

We cannot thank you enough for your wonderful review of Royal Buick GMC Cadillac and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

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