Royal Buick GMC Cadillac - Service Center

Serviced two autos with great resullts Dropped one vehicle off; no hassle with appointment. Repair took two days and the car seems to be working great. Got a little upsell pressure from Ev Dropped one vehicle off; no hassle with appointment. Repair took two days and the car seems to be working great. Got a little upsell pressure from Evan as expected but i only bought what I deemed necessary. Got a nice senior citizen discount from Susan at checkout delivered with a warm friendly attitude. Dropped off the second vehicle for a 100k mile check up and service, again the upsell and I took advantage of those recommendations I thought essential, no high pressure just valued recommendations. This repair sequence again took two days, everything appears satisfactory except they didn't wash my windshield, bummer! Susan again delivered a pleasant checkout experience and I left with a warm feeling about Royal Buick. More

Spectacular service! Eric was awesome with helping get my appointment set up last minute! Susan had great energy and was personable! Also, Robert the driver was a pleasure Eric was awesome with helping get my appointment set up last minute! Susan had great energy and was personable! Also, Robert the driver was a pleasure! Thanks so much guys More

Excellent service experience for an intermittent electrical problem. Check engine light came on and then disappeared. Nice service experience from check-in to check-out. for an intermittent electrical problem. Check engine light came on and then disappeared. Nice service experience from check-in to check-out. More

Great Experience Chris and the entire staff at Royal GMC always proved me and my family with prompt, courteous and efficient service. I have purchased many vehicles o Chris and the entire staff at Royal GMC always proved me and my family with prompt, courteous and efficient service. I have purchased many vehicles over the years from the Royal family of dealerships and find the service experience to be top-notch on every single visit. More

Eric was exceptionally courteous, helpful and eager to provide assistance when I randomly called. I will be using Eric as my advisor for the future. provide assistance when I randomly called. I will be using Eric as my advisor for the future. More

Excellent Service, Support Staff also goes above and beyond! Kudos to Mike our Service Rep. and Susan, cashier, receptionist, greeter and all around joy to deal with! Always a smooth, quick, painless, comfortabl Kudos to Mike our Service Rep. and Susan, cashier, receptionist, greeter and all around joy to deal with! Always a smooth, quick, painless, comfortable visit to your dealership. No unexpected surprises, fees, or hassles. Thank you! Susan, enjoy your retirement! You will be missed! More

I love coming here everyone is so nice and helpful and they always tell me the truth about my car thank you for your service they always tell me the truth about my car thank you for your service More

Highly Recommend Service Department Was so very thankful that the service department was still open during this Pandemic. My regular service writer (Chris) was out today, but Eric steppe Was so very thankful that the service department was still open during this Pandemic. My regular service writer (Chris) was out today, but Eric stepped right in and took good care of me. I was able to get my car in and serviced in an hour. Royal Buick GMC has always given me exceptional service in the 4 years I've been bringing my car to them. I wouldn't want to take my car anywhere else. Thank you so much for being such friendly and caring people. More

Excellent Customer Service I purchased my vehicle 3 years ago and have never had a bad experience with any of the folks that work here. I look forward to seeing Susan when I go I purchased my vehicle 3 years ago and have never had a bad experience with any of the folks that work here. I look forward to seeing Susan when I go in for oil changes as she ALWAYS has a smile on her face and is a delight to talk to. I am sad that she will be retiring in a few months and I will no longer get to see her but so happy for her. Evan is another great employee who is friendly, polite and answers all your questions. I have not had one bad encounter to date with any associate at Royal Buick. Definitely recommend. More

Excellence in service From start to finish the service is top notch. Susan Tobin the cashier is so nice and goes out of her way to always makes me feel like family. From start to finish the service is top notch. Susan Tobin the cashier is so nice and goes out of her way to always makes me feel like family. More