Royal Buick GMC Cadillac - Service Center

Jason was knowledgeable and never pressured us. Amazing experience-why we keep coming back. Thank you, Jason for working so hard abs making it possible! experience-why we keep coming back. Thank you, Jason for working so hard abs making it possible! More

Great Dealer with Great People I have had my vehicles serviced at this dealer for nearly 10 years and have also bought multiple vehicles from them. Always a great experience. Rock I have had my vehicles serviced at this dealer for nearly 10 years and have also bought multiple vehicles from them. Always a great experience. Rocky at the service drive, Chris S service advisor, and Susan the cashier are AWESOME. A special thank you to Susan who I was privileged to visit with today, July 3, 202 as her last day prior to retirement. She has been a shining star at Royal Buick for many years and I for one will be sorry to see her move on to retirement. Best of luck to you Susan!! More

Susan Tobin, my favorite cashier is retiring and I have such mixed emotions. She certainly deserves it but I will miss her so much! She is the personification of all that is special about Royal: Friendly, such mixed emotions. She certainly deserves it but I will miss her so much! She is the personification of all that is special about Royal: Friendly, honest, loyal and a great personality! She will be replaced but she will never be duplicated. Susan enjoy retirement. Carolyn and I wish you the very best. Brad Beaver More

Everyone at Royal Buick is great. Everyone is very friendly, from the receptionist Alanna to the cashier Susan and to the service advisor Savastano. I can't ask for a better bunch! friendly, from the receptionist Alanna to the cashier Susan and to the service advisor Savastano. I can't ask for a better bunch! More

IOil Change and Rotation It was an excellent service. It was performed in a courteous and professional manner. The vehicle reflected the CoVid protocol by covering the steeri It was an excellent service. It was performed in a courteous and professional manner. The vehicle reflected the CoVid protocol by covering the steering wheel. More

Very Satisfied The waiting room was clean and comfortable to wait in. The time that I had to wait was actually what the serviceman Mike Van Erem told me. The waiting room was clean and comfortable to wait in. The time that I had to wait was actually what the serviceman Mike Van Erem told me. More

Friendly Smile will be missed. I have a been a long time customer of both Don Mackey and Royal Buick & GMC. Part of the whole experience with both dealership has been Susan the ind I have a been a long time customer of both Don Mackey and Royal Buick & GMC. Part of the whole experience with both dealership has been Susan the individual who takes the time to say hello and ask how you are doing. One interfaces with Susan when they are paying for the service which has been performed on their vehicles. Over the years we have come to know each other better and it's like family. I have found that Susan will be retiring this coming July, to me,, Susan will be solely missed and I wish her the best in her new journey in life. More

Oil change service I made an appt for Wed. 5/20/2020. I was greeted in a friendly manner as soon as I pulled into your service area. The service writer greeted me at o I made an appt for Wed. 5/20/2020. I was greeted in a friendly manner as soon as I pulled into your service area. The service writer greeted me at once and inquired about the service I wanted. He then directed me to the customer waiting area. My service was done in a timely manner (about 1 hour). The technician who worked on my car came in to tell me that my service was done and he checked over my Enclave and everything seems good. He directed me to the cashier who had my keys. I appreciated hearing from the Technician who worked on my car. Each contact I had with Royal Buick personnel was friendly. They thanked me for my business even though we are snowbirds. I only visit your dealership once a year when we are in Arizona. I recommend Royal Buick very highly! They are a friendly, professional business.. More

Wonderful customer service from the gentleman who greeted me, Eric, and the cashier ladies. Very kind and professional. Kept me updated the entire time. Thank you! me, Eric, and the cashier ladies. Very kind and professional. Kept me updated the entire time. Thank you! More

Fantastic Customer Service Needed to get my rear A/C fixed in my GMC Acadia. I chose Royal based on their reviews. Much better than other GM dealers. Called and got an appoin Needed to get my rear A/C fixed in my GMC Acadia. I chose Royal based on their reviews. Much better than other GM dealers. Called and got an appointment within a few days. Brought my car in and met Evan my service adviser. Very courteous. They set me up with a loaner (an almost new 2020 GMC Acadia) and Susan did a great job with the paperwork. She even noticed I was retired military and told me to be sure to ask for the military discount. Evan kept me informed on the status of my repairs. He even let me know when they were finishing up so I could plan to get back and pick up my vehicle. Overall a great experience. Great customer service. I will return if I need future service. More