Royal Buick GMC Cadillac - Service Center

Chris Savastano has been my service advisor for many years. If there is an award given for Service Advisor of the Year, Chris should receive it every year. He is efficient, intelligent and never fails t years. If there is an award given for Service Advisor of the Year, Chris should receive it every year. He is efficient, intelligent and never fails to fix my car problems. Thank you Chris !! More

I’ve purchased three cars there in the last 6 years. Won’t go back. Won’t go back. More

He's a superhero, Making sure all my needs and concerns are addressed and solved, fixed right while making sure my needs are paramount. His direct and honest help is what keeps me coming back to Royal. are addressed and solved, fixed right while making sure my needs are paramount. His direct and honest help is what keeps me coming back to Royal. More

Took my vehicle for a service and Marcos was my advisor. He was amazing. Was really friendly, energetic and knowledgeable and kept me in touch on what was going on with my vehicle. Been to a few places to h He was amazing. Was really friendly, energetic and knowledgeable and kept me in touch on what was going on with my vehicle. Been to a few places to have my vehicle serviced and haven’t had this kind of experience. Definitely going back to see Marcos at Royal Buick! More

I wish I could say that I had good service from Royal GMC but it was horrible from start to finish. Chris (service advisor) did not follow through on what he said he would do. Parts (Tyler) did not follow t but it was horrible from start to finish. Chris (service advisor) did not follow through on what he said he would do. Parts (Tyler) did not follow through on what he said. Justin (manager) never followed up after I called him. Even picked up my car, I got a mile or so from dealer and had to go back because job was not done completely. I have had Ford vehicles before and was always satisfied with my service at the Ford Dealerships. I'm disappointed that GMC was not even close to the customer service they provided. More

Went in for an oil change, and walked out with a new Denali. Loved working with Julio. Great service, very friendly! Julio is a keeper. He absolutely loves his job, and it shows! Denali. Loved working with Julio. Great service, very friendly! Julio is a keeper. He absolutely loves his job, and it shows! More

Great facility, great customer service, Jennifer was great,she help out,with all the process, even let me take for a try before buying the vehicle great,she help out,with all the process, even let me take for a try before buying the vehicle More

Eric was very helpful and patient. My husband and I traveled from Indiana and our car broke down so we took it to the Royal Buick to get worked on. Eric kept us updated and was so patient with us. He e traveled from Indiana and our car broke down so we took it to the Royal Buick to get worked on. Eric kept us updated and was so patient with us. He ended up setting us up with someone and we left in a new (to us) car that we love! Thanks again Eric! More

This was my first appointment with Mr. Park and he went above and beyond to answer all my questions. Extremely happy with Mr. Park and my servicing of my vehicle. Thank you - Craig above and beyond to answer all my questions. Extremely happy with Mr. Park and my servicing of my vehicle. Thank you - Craig More

We had some issues with our vehicle that we paid cash!!!! We call our salesman, no response, then we called the service department , no response . We had to call twice to get someone to attend our issues wit We call our salesman, no response, then we called the service department , no response . We had to call twice to get someone to attend our issues with our call. Finally our car was repaired and the attitude of the service person (Mike) was some what rude and short in attitude. Frankly, we are not satisfied with the repairs. Have taken the car to Firestone!! More