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167 Reviews of Royal Buick GMC Cadillac - Service Center
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May 10, 2017
DEFECTIVE GLOW PLUGS THE VEHICLE THAT WAS TAKN INTO THW DEALER WAS A 2012 GMC SIERRA 2500HD CREW CAB WITH THE ENGINE CHECK LIGHT ON. THE PROBLEM WAS DIAGNOSED AS DEFECTIV THE VEHICLE THAT WAS TAKN INTO THW DEALER WAS A 2012 GMC SIERRA 2500HD CREW CAB WITH THE ENGINE CHECK LIGHT ON. THE PROBLEM WAS DIAGNOSED AS DEFECTIVE GLOW PLUG, THIS IS THE THIRD GLOW PLUG THAT HAS BEEN REPLACED SINCE MARCH. THE DEALER WAS VERY PROMPT AT MAKING REPAIRS. I FELT THAT HE DID EVERY THING HE COULD TO SATISFY ME. THE REPAIRS FOR ALL 3 GLOW PLUGS WERE MADE NO CHARGE TO ME. WHAT MORE COULD I ASK FOR? MAJOR CONCERN IS HOW MANY MORE GLOW PLUGS WILL NEED TO BE REPLACED AND HOW LONG WILL THERE BE NO CHARGE TO ME? I GIVE THE DEALER HIGH MARKS FOR THE COURTEOUS AND PROFESSIONAL MANNER DEALING WITH ME. THIS IS THE 4TH VEHICLE I HAVE PURCHASED FROM HIM AND HAVE BEEN VERY PLEASED WITH SALES AND SERVICE, More
by SHO,RON
Employees Worked With
CHRIS SAVASTANO
April 28, 2017
A great start to my week! The service appointment was very efficiently and professionally managed. My vehicle was ready earlier than promised. All the employees were very pleas The service appointment was very efficiently and professionally managed. My vehicle was ready earlier than promised. All the employees were very pleasant and helpful. The time at the service department couldn't have been better. More
by Janice
Employees Worked With
Eugene Herndon, Brandon Lee
March 04, 2017
Awesome service center! This dealership is always amazing! I have had nothing but positive service from them, from the time I purchased my Terrain from Rocco (who is wonderf This dealership is always amazing! I have had nothing but positive service from them, from the time I purchased my Terrain from Rocco (who is wonderful) to having my service done. Chris is my service advisor and he always treats me to excellent service. They (as a whole) always meet and exceed my expectations. I would recommend them (and have) if you are in the market for a new or used car. More
by Horsesgoldie
Employees Worked With
Chris, Rocco Paone
March 03, 2017
Always a welcoming experience! Both your service tech, Chris Savastano and Susan at the discharge desk are always happy, friendly, and helpful people. It's always a pleasant experi Both your service tech, Chris Savastano and Susan at the discharge desk are always happy, friendly, and helpful people. It's always a pleasant experience coming for service. More
by Helen C. Roach
Employees Worked With
Chris Savastano & Susan at desk
February 08, 2017
Misleading Extended Warranty Scam My wife and I purchased a 2010 Buick Enclave with ~35,000 miles on it, I were talked into purchasing the Extended Warranty (which I never do) administ My wife and I purchased a 2010 Buick Enclave with ~35,000 miles on it, I were talked into purchasing the Extended Warranty (which I never do) administered by NWAN. It was clearly explained that for $2,200.00 the warranty would be Extended by 72 months or 75,000 miles (35,000 + 75,000 = 110,000) Right? So in this case, with the coverage clearly being explained we purchased their Warranty. Well, I took the car in with ~82,000 miles and guess what, neither Royal Buick/GMC/Cadillac or NWAN would honor the warranty. Claiming that I purchased a 72 month / 75k mile warranty for $2,200.00 that was already half used up. Why would someone do this? And that was NOT what I was told how this would work... as mentioned earlier, I questioned this at the time of purchase. Royal Buick clearly mislead me on this warranty and took $2,200.00 from me in the process. After speaking with both the Royal Management and NWAN it is clear both blames the other and will not do anything to make this right. The cost of the repair was ~$700.00... and I will never spend a dime with Royal Buick in Tucson again. The only way I'll be on Royal lot ever again is for one of the many Recalls that seem to be a trademark of today's Buick. We truly enjoy the Enclave, but Royal Buick has lost a customer for life for their dishonest selling of their extended warranty. More
by HGAZ59
Employees Worked With
Paul Juell
January 31, 2017
Great I have been a customer since 2003 and have always had a good experience. Krysta went out of her way to help me with everything. Everyone was wonder I have been a customer since 2003 and have always had a good experience. Krysta went out of her way to help me with everything. Everyone was wonderful. I feel that we are like family. More
by Rochelle's envision
Employees Worked With
Fernando Rodriguez, Krysta Valerio, Rick Morreale
December 22, 2016
AWESOMESAUCE The people at Royal Cadillac are simply amazing! Every time I have a need to visit them, I come away from the experience more impressed and overjoyed The people at Royal Cadillac are simply amazing! Every time I have a need to visit them, I come away from the experience more impressed and overjoyed with my purchase. What an incredible car! Thanks...John More
by JBBlues
Employees Worked With
Andrew Caviglia
November 09, 2016
Premier Customer Service Kim Miller is phenomenal. If you're looking for a premier experience buying a car go see her. Bought my first Cadillac, 2017 XT5 & it was a great expe Kim Miller is phenomenal. If you're looking for a premier experience buying a car go see her. Bought my first Cadillac, 2017 XT5 & it was a great experience. More
by JoAnna-The Gunny
Employees Worked With
Kim Miller, Dan Ivey
October 07, 2016
Questions about the automobile I chose. My questions are always answered in detail. I like that! What more can be said when a person is satisfied with his/her experience with Royal Buick My questions are always answered in detail. I like that! What more can be said when a person is satisfied with his/her experience with Royal Buick More
by Marjorie
Employees Worked With
Terry, Dave Hoffman
July 15, 2016
Service Professional and efficient...pleasant and comfortable waiting area...expectations concerning service were accomplished...will not hesitate choosing Ro Professional and efficient...pleasant and comfortable waiting area...expectations concerning service were accomplished...will not hesitate choosing Royal Cadillac as my service agent going forward... More
by SRX
Employees Worked With
Gene
