Royal Buick GMC Cadillac - Service Center

Service Department Performance I had my 2016 GMC Terrain serviced at Royal on 8/1/19. Bryan was my service representative. He reviewed possible needs for my car, only if needed an I had my 2016 GMC Terrain serviced at Royal on 8/1/19. Bryan was my service representative. He reviewed possible needs for my car, only if needed and let me know about how long it may take, as I was waiting. I arrived about 7am. The waiting room was clean and comfortable with a number of newspapers available, plus a TV viewing area as well as coffee, cold drinks, and pasteries. The latter were not available right away, but when a member of the dealship was informed, they immediately appeared. Turned out to be home made and quite good. My car was serviced and ready before expected and at the payment counter, Susan did an outstanding job of preparing my bill. She was very courteous and was a pleasure to deal with. All-in-all, I give the Royal Service staff the highest of marks. More

Jim Kitt Royal Buick has been wonderful from service writer to diagnosis to Cashier. Great job communicating and taking care of needs of this customer. Felt no Royal Buick has been wonderful from service writer to diagnosis to Cashier. Great job communicating and taking care of needs of this customer. Felt no pressure to make decisions on the needed repairs More

Top Notch Customer Service I moved to Tucson 3 years ago and have a 2009 Saab. Was anxious about finding a service center to work on this brand. Luckily I discovered Royal GM. T I moved to Tucson 3 years ago and have a 2009 Saab. Was anxious about finding a service center to work on this brand. Luckily I discovered Royal GM. Their service on my car has been fantastic. But perhaps what I enjoy the most is their customer service. Everyone is so nice! The team is led by Susan who is always so helpful and friendly. I mentioned to her I was filling out a rebate form and she actually competed it for me. Told me to enjoy the complimentary coffee and water in the waiting room. Couldn’t be happier. More

Great staff to work with at Royal Ms. Grace always great to work with even when paying my bill! Tyler in service dept. also very good to work with at Royal GMC Ms. Grace always great to work with even when paying my bill! Tyler in service dept. also very good to work with at Royal GMC More

Professional and courteous Tyler helped a lot and took the time that I needed Also Susan where I picked up my keys and signed my paperwork was another very super outstanding Tyler helped a lot and took the time that I needed Also Susan where I picked up my keys and signed my paperwork was another very super outstanding employee Susan went way out of her way to make sure I understood everything on the paperwork. Was super nice, courteous and professional- I am bragging but she was the best- I thought I was rating the 2 employees that deserve recognition but could not find Susan on the list- or the other nice lady at that desk- please acknowledge Susan. More

Amazing First Impression David did a wonderful job the other day with my truck. Glad it was just a bad battery and not something more serious but David made the whole experien David did a wonderful job the other day with my truck. Glad it was just a bad battery and not something more serious but David made the whole experience educational and pleasant right from the beginning. It’s so hard to find good people these days, he’s definitely one of them. Great Job David. two thumbs up. More

Gage did an excellent job of taking care of of us. We had warranty work done on our new Acadia.Gage answered all our questions.Took good care of us.Were very pleased.Thank you Gage. We had warranty work done on our new Acadia.Gage answered all our questions.Took good care of us.Were very pleased.Thank you Gage. More

Help with prexpling problem Gage Listened to the problem I was having with the flashdrive in my Encore and was very helpful in directing to a service techican who could locate Gage Listened to the problem I was having with the flashdrive in my Encore and was very helpful in directing to a service techican who could locate the reason why my flashdrive was not working. Gage advised while the technican was working on the flashdrive and also preformed a check on my tires which showed need an alignment. Gage arranged for the work to be done that day.. More

Excellent sales consultant Ryan greeted my husband and I while we had our car in for service. He was so nice, helpful and informed that though we just went there for oil chang Ryan greeted my husband and I while we had our car in for service. He was so nice, helpful and informed that though we just went there for oil change we came home with a new car. He did not pressure us at all but just gave us all the info we needed to make an informed decision. Would recommend Ryan and Royal to anyone More