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167 Reviews of Royal Buick GMC Cadillac - Service Center
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October 30, 2019
Bought a used 2019 GMC Denali traded 15 GMC Denali Nicole was GREAT showing me a used Denali!! We were only there for an update on the brake system on my 2015 Denali!! As I was out just walking round N Nicole was GREAT showing me a used Denali!! We were only there for an update on the brake system on my 2015 Denali!! As I was out just walking round Nicole came out and introduced herself! I ask about used Denali and the rest was history!! Even the service people were very nice and I didn't buy my old Denali from your dealership!! Great job Nicole!! More
by randyfriedman
Employees Worked With
Randy Parts guy!, Nicole Whittaker , Eric Talavera
October 23, 2019
Excellent Service This dealership has the best service department that I have experienced in my 62 years of automotive experience. In addition, we purchased a new 2019 This dealership has the best service department that I have experienced in my 62 years of automotive experience. In addition, we purchased a new 2019 Buick and that went beautifully. Susan in Customer Service is very efficient. We are extremely satisfied with Royal. More
by Ed
October 18, 2019
Going the Extra Mile I went into the service department yesterday because I had purchased a 2015 Yukon with the rear seat entertainment center. The wireless headphones the I went into the service department yesterday because I had purchased a 2015 Yukon with the rear seat entertainment center. The wireless headphones the seller provided weren't working and I was hoping someone might be able to educate me on how to get them to work. Terry Oetting came out and after trying to switch out batteries he guessed we had the wrong type of headphones. I had digital headphones and he believed analogue was the right equipment. He brought a pair of analogue headphones and sure enough they worked. Terry got with the Joseph Komi the used car manager and they agreed to switch out my headphones for theirs. This is incredibly thorough service. I plan to come to Royal for all my future services. They are AWESOME! Thanks Terry & Joseph! More
by rudyromo
Employees Worked With
Terry Oetting, Joseph Komi
October 15, 2019
Good service I really enjoyed working with Susan Hunter in the business office. the service group was on time and was very helpful. I get a different person each t I really enjoyed working with Susan Hunter in the business office. the service group was on time and was very helpful. I get a different person each time at the service center , all have been good. More
by Anne
Employees Worked With
Susan Hunter
October 12, 2019
Super attention I love this dealership and the people who always help me when I go in for service. Not only do I get efficient service, but my service rep Chris Savas I love this dealership and the people who always help me when I go in for service. Not only do I get efficient service, but my service rep Chris Savastano and Susan at checkout are so friendly and welcoming. They always go above and beyond what needs to be done, and make me feel like a valued customer and friend. More
by Margery
September 19, 2019
Great experience Nicole answered all our questions and was extremely helpful and very pleasant. No pressure and we appreciated that. We had an appointment for an oil c Nicole answered all our questions and was extremely helpful and very pleasant. No pressure and we appreciated that. We had an appointment for an oil change and ended up buying a new car which we really like. More
by Sera
September 10, 2019
Awesome Customer Service Great customer service to Eric and Susan at Royal Buick GMC. They were awesome and have great customer Service. Eric my vehicle advisor kept me inform Great customer service to Eric and Susan at Royal Buick GMC. They were awesome and have great customer Service. Eric my vehicle advisor kept me informed about my Vehicle and Susan was perfect when I checked out . More
by Steven Middleton
Employees Worked With
Susan check out rep, Eric Talavera
August 07, 2019
Service work Mike and Susan are the best. My car is always ready at the prescribed time and the work is always done correctly. I have been a customer for 20 years Mike and Susan are the best. My car is always ready at the prescribed time and the work is always done correctly. I have been a customer for 20 years. More
by Stewart smith
Employees Worked With
August 05, 2019
Customer Service exceeded my expecations Just had my first service for my vehicle at Royal. I didn't expect the high level of customer service. They gave me a ride to and from the mall durin Just had my first service for my vehicle at Royal. I didn't expect the high level of customer service. They gave me a ride to and from the mall during service. Everyone was so friendly, especially Susan at the service desk. I will be back! More
by mbhong
Employees Worked With
Susan, Gage Goodman
August 02, 2019
quick and accurate service Mike had my Yukon done quickly, called promptly and was sure my tires did not rotate. This was a first and saved me a lot of time and hassle. Thank y Mike had my Yukon done quickly, called promptly and was sure my tires did not rotate. This was a first and saved me a lot of time and hassle. Thank you Mike. More
by Denise
Employees Worked With
