Royal Buick GMC Cadillac - Service Center

Working with Jay and Susan in service has been a very good and pleasurable experience. Their over the top customer service is exceptional. Both show the best professionalism and kindness one can expect. good and pleasurable experience. Their over the top customer service is exceptional. Both show the best professionalism and kindness one can expect. Thank you for the great service. More

Service to autos is beginning to take to long. This last time I had car towed in and it took one full week to get my auto returned Tim kept in informed and did it nicely. I used to be able to sh This last time I had car towed in and it took one full week to get my auto returned Tim kept in informed and did it nicely. I used to be able to show up and get oil changed--not anymore.. More

What a great experience has been working with you! ! With some unexpected things happening you handled everything to perfection, smooth and easy. Thank you and thank you again for saving us many headac ! With some unexpected things happening you handled everything to perfection, smooth and easy. Thank you and thank you again for saving us many headaches! More

We had an alignment done on our 2018 GMC Canyon. Two months later i notice the outside right tire is nearly bald! I had it checked at another dealer as I was out of town. The alignment was way out a Two months later i notice the outside right tire is nearly bald! I had it checked at another dealer as I was out of town. The alignment was way out and the left tire was "cupping" requiring it to also be replaced. The alignment and two tires cost me nearly $1,000. I asked RBG of Tucson about this and did not even get a response. Very disappointed! More

Tried to convince me my timing cover was leaking oil. An expensive repair. Took it to an independent mechanic, and was told there was no leak. Took it back and they inspected it again. They went so fa An expensive repair. Took it to an independent mechanic, and was told there was no leak. Took it back and they inspected it again. They went so far as squirting oil on the inside of the engine department. Fraud at best. Never went back again. Can't be trusted. More

Germaine does not communicate nor does he follow up with you. Does not answer phone calls, will not return voicemails, and becomes unresponsive via text. I have been trying to schedule service for diagnosti you. Does not answer phone calls, will not return voicemails, and becomes unresponsive via text. I have been trying to schedule service for diagnostic and part replacement (part was ordered and still have not been able to schedule install date). I have even left voicemails to other advisor suggestions, and nothing. Have already left vehicle with him for servicing, and only half of the items were viewed. Followed with another appointment, dropped off vehicle and no service was performed during this time. He has not bothered to follow up ever since May 2024 (now approaching two months). More

Very helpful , courteous and informative thank you, Brian kept me informed and progress on my vehicle kept me informed and progress on my vehicle More

Went in for service the manager by the name of Ryan Velasquez was the guy taking care of me, over the phone he gave me a price and when I got their to drop off the vehicle he had another guy take care Velasquez was the guy taking care of me, over the phone he gave me a price and when I got their to drop off the vehicle he had another guy take care of me because he had messed up with the price, I go to Ryan's office blows me away and tells me to talk to another manager that he passed on my services to him very rude disrespectful one of the reasons why I am not going back and sad to say it's my 3rd truck that I buy the last one being a 2500 HD denali off the show room when it first got their. It sucks how u walk in to buy a vehicle and everybody is all over you but when something is wrong with the vehicle totally ignored. Very poor service on Ryan's behalf. More

The absolute best of the best service experience I have ever recieved. Ryan and Brian are the most exceptional consultants. I had no appointment and they gladly helped me because I was going on a trip the ever recieved. Ryan and Brian are the most exceptional consultants. I had no appointment and they gladly helped me because I was going on a trip the following week. This dealership will never, under any circumstances lose my business! I will always buy from Royal, they take excellent care of their customers!!! 😊 More

Germaine is not personable and will disregard you. Provides poor customer service in multiple occasions and makes you feel like you don’t know what you are talking about. Had multiple issues with my v Provides poor customer service in multiple occasions and makes you feel like you don’t know what you are talking about. Had multiple issues with my vehicle and was told that I just needed to figure it out. I would not recommend anyone work with him More