Royal Automotive

Great experience Great service. I am a first time car buyer and Don made the experience easy. He helped me find the right Tiguan and I was able to set up a test drive Great service. I am a first time car buyer and Don made the experience easy. He helped me find the right Tiguan and I was able to set up a test drive easily thru email. He gave me plenty of information on the vehicle and answered all my questions. I would recommend him to anyone who is wanting to purchase a vehicle. If I purchase another VW it will be through him. More

In was much more pleasant than I anticipated. We visited numerous dealerships as we looked at all the full size pickup truck options. I anticipated purchasing a Toyota Tundra based on the Toyota q We visited numerous dealerships as we looked at all the full size pickup truck options. I anticipated purchasing a Toyota Tundra based on the Toyota quality focus and the retained value but was dissatisfied with the ride on the highway. I liked the Ram but was a bit concerned about their less than great quality legacy, The Ford was uncomfortable for the driver due to door design and I was ambivalent about the aluminum construction. We were left with the Chevrolet and GMC offerings. Their trucks are almost identical, they both use the same old price game somewhat unique to the automotive industry and the decision came down to who you wanted to do business with and we chose Royal because of their salesman, Sam, and even left a few bucks on the table. More

Great experience I am officially Loyal to Royal. Matt Morgan in pre owned was great. He explained everything clearly and made the buying process a pleasure. We will I am officially Loyal to Royal. Matt Morgan in pre owned was great. He explained everything clearly and made the buying process a pleasure. We will be back in for all future purchase, With his great attitude and the pricing we couldnt be happier with our purchase. More

Matt Morgan is the best! I was referred to Matt by a friend that had a positive experience with him previously from buying a used car from Royal. When i met Matt he was very p I was referred to Matt by a friend that had a positive experience with him previously from buying a used car from Royal. When i met Matt he was very professional and easy to work with. Matt made my experience at the used car lot enjoyable quick and met my needs for a car! I will definitely be back because of him! More

Royal customer for life I've bought five cars from this family owned dealership and have never had any problems. Their teams does a great job and all work well together! Neve I've bought five cars from this family owned dealership and have never had any problems. Their teams does a great job and all work well together! Never buying from anywhere else More

Matt in pre owned sales is great! I recently purchased a Nissan Maxima for my wife. She LOVES her car! Matt made the process very easy and the no haggle pricing takes the stress out of I recently purchased a Nissan Maxima for my wife. She LOVES her car! Matt made the process very easy and the no haggle pricing takes the stress out of buying. I will be returning in the spring for a new truck for myself!! I would definitely recommend these guys. More

VW service Charlie did an amazing job for us when our VW had some serious mechanical repairs. He went to bat for us even dealing with a extended warranty rep tha Charlie did an amazing job for us when our VW had some serious mechanical repairs. He went to bat for us even dealing with a extended warranty rep that was more than difficult. Everyone in the service department has such a great attitude and are ready to help no matter what. More

Poor Service - Did not Honor Quote - Overcharged I had been a customer of Royal Volvo for over 10 years. In total, I have bought 3 cars from there and always had them serviced at the dealership. Not I had been a customer of Royal Volvo for over 10 years. In total, I have bought 3 cars from there and always had them serviced at the dealership. Not any more. My daughter (20) brought her Volvo to get a quote for a scratch on the door. She talked to the service manager and got a verbal quote. Little did she and I know that the "service" department is different from the shop and that for "shop" services they will not honor verbal quotes. This is the standard procedure for the service department - and the process is the one I had used for years. She then brought the car for another services that required body shop work - this time, she got a written quote and they still charged her over $100 extra. We demanded a refund, it took a while but we finally got it. They were extremely rude, first to her and then to me. I asked that the GM call me and stated that unless he did, I would not be coming back. He never did. They lost a customer for ever - not just the dealership, but VOLVO as well. If I were Volvo, I would drop them as a dealership. Two months later, I bought a new car, a Mercedes M350, from Greg Melbo at Mercedes-Benz of Huntsville - best service ever. Will be a lifetime customer. www.mercedesbenzofhuntsville.com More

Sales Tax NOT Paid We live in Florida but we drove to Birmingham, Al to purchase a NEW VW EOS...it was financed through VW Credit and we were very happy...until it came We live in Florida but we drove to Birmingham, Al to purchase a NEW VW EOS...it was financed through VW Credit and we were very happy...until it came to getting registered and that's were it all fell apart...the contract shows that we put $1000 down which we did and they would pay the taxes of $1063...WHICH THEY DID NOT PAY...so we had to pay it out of our own pocket. Watch out you do not get scammed. More

Bought a new Jetta from Jerry Smith. When we drove off we never heard from Jerry again. We took the car for maintenance and warranty work until the car had 20,000 miles on it. Everytime it was a hassle: sche never heard from Jerry again. We took the car for maintenance and warranty work until the car had 20,000 miles on it. Everytime it was a hassle: scheduling, length of time to do repairs, lack of parts, you name it. Once they even came to pick up the car and sent two teenagers, who brought the car back with a damaged front spoiler. It took many phone calls and a lot of hassle to get them to repair it. Funny, I thought you took a car to the dealership for service and repair not hassle & damage. Overall, Royal is a royal pain. They are a joke and almost ruined my impression of Volkswagen. More