Royal Automotive

The sales man was good to call me back, however you all had no older cars. had no older cars. More

Don and everyone we met were great. The process was quick and professional. It was well worth the trip from Tallahassee, Florida. The process was quick and professional. It was well worth the trip from Tallahassee, Florida. More

Carter and the rest of the Royal Automotive team were wonderful to my college-age daughter! We are out-of-state, and our girl had to find a vehicle after hers had been rear-ended and totaled. She was ner wonderful to my college-age daughter! We are out-of-state, and our girl had to find a vehicle after hers had been rear-ended and totaled. She was nervous about the process, but Carter couldn't have been more helpful and made her feel right at home. And she loves her "new" Hyundai Tucson. Thank you, Carter! More

Allen was a pleasure to work with while I was looking for my new vehicle. I'm so pleased with my new Volvo XC90 Hybrid! Thank you, Allen, for being so helpful and accommodating during my purchase. my new vehicle. I'm so pleased with my new Volvo XC90 Hybrid! Thank you, Allen, for being so helpful and accommodating during my purchase. More

I am retired now but worked for 32 years in Foodservice sales. I met and worked with hundreds of sales men and women during my sales career. I can sincerely say just in the short time spent with Carter War sales. I met and worked with hundreds of sales men and women during my sales career. I can sincerely say just in the short time spent with Carter Ward at Royal Automotive, Carter was as professional and attentive as any of the sales people I work with in my 32 years as a sales professional. More

Don and the staff were very helpful, friendly and accommodating! Great customer service! JB Solomon accommodating! Great customer service! JB Solomon More

Carter was a great help and very knowledgeable. He walked us through all aspects of the vehicle well and made it a quick and easy process. He walked us through all aspects of the vehicle well and made it a quick and easy process. More

The team at Royal all work for customer satisfaction. OUTSTANDING CUSTOMER SERVICE sums it best for me. No high pressure xx like most dealerships. Don was especially helpful. We were 600 miles fro OUTSTANDING CUSTOMER SERVICE sums it best for me. No high pressure xx like most dealerships. Don was especially helpful. We were 600 miles from home visiting our family in Tuscaloosa. I saw the car on the Royal Automotive Car Gurus post and could see it was priced right (I have been shopping for a couple months). I requested availability status and Don called shortly afterwards. We visited the lot the next day expecting the ole “dealership song and dance”. But to my surprise, that never happened. Don was very welcoming and courteous. Had answers at hand for all my questions. No pushy salesmanship. Just friendly conversation about the car and what we were looking for. We test drove the car with Don and loved it. But we did not bring the car I planned to trade. But that was not a problem for Don. We negotiated a trade-in price (sight unseen) that I found fair for my vehicle. Don suggested that he could hold the vehicle while we thought about it if we put a small deposit down. But I did not at that time. But the next day I called back and put down the deposit over the phone and he removed the car from the lot. I traveled home returned a few days later with my trade-in vehicle. Don inspected my car and we finalized the trade agreement in about 20 minutes. Don had their car ready to go, serviced, and a full fuel tank. Sammy had all paperwork and ready to sign and he went through it and explained every page.. Within an hour from arrival, we were done. Fastest closing on a car transaction I have ever made! I just can't say enough about the great experience we received from Don and Sammy and the rest of the team at Royal Automotive. Excellent job! What a refreshing experience. If only all car dealers could handle business this way. I know I will be back to give them a shot at my next vehicle. It will be worth the 1,200 mile round trip to get this level of service again. Thank you all. More

This is our second vehicle purchase from Royal GMC this year. We are very pleased and highly recommend them. year. We are very pleased and highly recommend them. More

Very prompt, responsive and professional. Was willing to work with me over text. Not a forceful salesman and listened well. Great experience. Was willing to work with me over text. Not a forceful salesman and listened well. Great experience. More