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Roy O'Brien Ford

St. Clair Shores, MI

4.4
94 Reviews

22201 Nine Mile Rd.

St. Clair Shores, MI

48080

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Showing 94 reviews

July 11, 2012

The lady at this dealership was very rude. She only offered me $300 for a trade in then was mad when I refused her offer. She tried to pressure me into getting a lease when I wanted to own. I left an w More

by ashleydebra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't know her name, but she had red hair.
July 10, 2012

They sell lemons and when you speak to them they treat you like you are a low life and they are rich -- just snobs. They do NOT stand by their used vehicles. I could go on for days but feel free to find m More

by cuzncc888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stan Fildew, Don Holbrook, Amy O'Brien
February 02, 2012

I've bought several vehicles from Bob Krause,because of his direction in what i was looking for and how to set it up.the dealership and all it's employies are very friendly and helpfull.the service dept.at More

by cmondon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Krause , Joseph Opolski 11
January 31, 2012

My overall experience working with Jon Wearing at Roy O'Brian was a positive one. He was helpful in addressing my concerns and made shopping for a car a delight. More

by dcbolla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Wearing
January 31, 2012

Jon did a great job of finding the car best suited for me and my family. He went the extra mile to find exactly what I was looking for and kept me in my budget so i recommend seeing Jon when ever you step fo More

by Cyle2888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Wearing
January 31, 2012

I have been coming to Roy O'brien for a while and its the only dealer I go to and recommend to my friends and family. The sales associates and service associates are always friendly and very helpful. More

by timbob964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Booza
January 30, 2012

Perfect service from both the sales people and the service people. No nonsense, helpful people who appreciate their customers. Love my car, love the tech help! Love Tina in service! Love Carol!!! Why More

by Jane mcfeely
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carol whitehead
January 30, 2012

Bob Krause is a pleaser to deal with and the people at Bob Krause is a pleaser to deal with and the people at Roy'O Brian that I have talk to are very friendly people Thank you so much I love my FOCUS More

by Judith Quarrella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert J. Krause The Best
January 30, 2012

My dad has been buying his cars from Roy O'Brien for over 35 years and is always completely satisfied. The entire sales and service team is knowledgeable, friendly and willing to go the extra mile for their More

by stertny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted Roney
January 30, 2012

Roy O'Brien, Inc fosters a family atmosphere. This was my first-time leasing from Roy O'Brien and they won a new customer. My salesmen(Bob Krause) made my experience a real joy. He listens to what you w More

by Ross1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Krause