Roy O'Brien Ford

Best Service Around I have nothing but exceptional service with the dealership from buying a vehicle to having one repaired after an accident. They really take good care I have nothing but exceptional service with the dealership from buying a vehicle to having one repaired after an accident. They really take good care of their customers from start to finish. I had the pleasure of working with Joe Palazzolo and I would do it a hundred times over! I can't say enough good things about Roy O'Brien!!! More

Service without a smile I get my vehicles serviced where a buy from, it's my home town and convenient. But whenever I've had trouble the service department is less than poli I get my vehicles serviced where a buy from, it's my home town and convenient. But whenever I've had trouble the service department is less than polite. I have on three separate occasions picked my car up with grease on the door handle and steering wheel. Their work has not been what you'd expect from Ford experts, In fact it hasn't been acceptable! More

"Great car buying experience!!" I just purchased a 2016 Ford Escape from Roy O'Brien Ford and I couldn't be more pleased with the experience. Sales associate Rich Christina was wond I just purchased a 2016 Ford Escape from Roy O'Brien Ford and I couldn't be more pleased with the experience. Sales associate Rich Christina was wonderful to work with. Rich pointed out the advantages of buying a 2016 over a 2015 and helped me to custom order the car that I wanted. He also pointed out opportunities where I could take advantage of different rebates, thus saving me money. Roy O'Brien Ford was very fair with the value of my trade-in and the whole process was very low-pressure. If you are looking to buy a new or used vehicle, I would recommend Roy O'Brien Ford. More

Regret ever coming here If you are considering buying/leasing/servicing a vehicle at Roy O'Brien Ford I strongly advise against it. I drive a leased 2014 Focus (automatic) fr If you are considering buying/leasing/servicing a vehicle at Roy O'Brien Ford I strongly advise against it. I drive a leased 2014 Focus (automatic) from Roy O'Brien Ford. Shortly after getting the vehicle I noticed that it shuddered at low speeds (5-10 MPH)... usually during my commute to and from work (rush hour). I have taken it to Roy O'Brien Ford's service department on several occasions only to have them keep the vehicle for 3-10 days and then return it to me saying it was fixed only to find out... it shudders and occasionally stalls at low speeds. Finally, I took it in and had one of their "service technicians" ride along with me. After only two blocks he told me to head back to the shop and that the vehicle had a clutch shudder. Once again the vehicle was returned to me after several days and still shudders, although now only seems like it wants to stall at low speeds (but hasn't as of yet). Finally I called the service manager/director and left a message asking that they contact me to discuss this matter. I have given up waiting on them to return my call. Every month when I pay my lease I throw up in my mouth a little bit. I can't wait to turn this vehicle in and I warn everyone who asks and anyone who will listen to stay away from Roy O'Brien Ford. More

Best Car Buying Experience Ever My lease was up and I went in to get a new car. I was treated very well and was given the best service. If you want to buy or lease a new car, go in a My lease was up and I went in to get a new car. I was treated very well and was given the best service. If you want to buy or lease a new car, go in and ask for Alex Apess, you will not be disappointed. Alex was awesome, had a lot of knowledge about the cars and helped me get into a car that fit my needs and was well within my price range. THANK YOU! More

My experience with Stan and Alex at Roy O'Brien was very pleasant, professional, friendly, and fast. From the time my husband and I walked into the door we received great customer service. The process very pleasant, professional, friendly, and fast. From the time my husband and I walked into the door we received great customer service. The process was effortless and in a matter of a day we were back on the road in our vehicle. I can't thank Stan and Alex enough for such great service. The Custards More

I bought a new 1997 Expedition here. Poor service department service 15 years ago and bad treatment of the customer. That service department manager now runs the body shop. Poor service again recen department service 15 years ago and bad treatment of the customer. That service department manager now runs the body shop. Poor service again recently. He would not write an estimate for me and proceded to demean me. 3 other Ford dealers gladly wrote estimates for me. Is it any wonder that the two F-150s I have bought since 1997 have been bought elsewhere. Where do you think my next truck (F-250) will be bought at? Does Roy O'Brien not mind losing customers? More

I was contacted by their internet sales and already had a Fusion lined up at another dealer. I told them the price and they said there was no way that was out the door pricing. I called my original dealer an Fusion lined up at another dealer. I told them the price and they said there was no way that was out the door pricing. I called my original dealer and they confirmed that. Roy O'Brien gave me what they said was out the door pricing. I told them I had a trade and what i was expecting and they said they could take care of me. The dealer was on the other side of town but since they had everything set I went to the dealer on my lunch hour. I had to wait for at least a half hour just to see her. They did the trade in apraisal and while I was waiting for that I saw the price of the SE Luxury they wanted to sell me and it what they said was thier "out the door" price was now the base price price so it would end up being even more than what I would have paid at the original dealer. They came back saying there was no way they could give me what I wanted on my trade and did not even try to work with me on it. I left very frustrated. I decided to stop at Suburban Ford on the way back since I ended up having to take a half day off work and they had a Titatnium Fusion with everything I wanted for the same price as the SE Luxury O'Brien wanted to sell me and gave me $1000.00 over what I owed on the trade. More

Very poor and indifferent level of service. Sales staff are not familiar with vehicle options and features. Brand new $48K vehicle delivered with parts missing, pieces of shipping tape still on chrome, a are not familiar with vehicle options and features. Brand new $48K vehicle delivered with parts missing, pieces of shipping tape still on chrome, a dirty interior and burn marks in the paint from where it was burnished with a wheel and rubbing compound. Staff is very poor at communicating issues. More

I am in the market for a new car and have been discussing my options with Suzanne Clem. She is most knowledgeable and friendly with NO pressure at all which is what I enjoy most about working with her and th my options with Suzanne Clem. She is most knowledgeable and friendly with NO pressure at all which is what I enjoy most about working with her and this dealership. Theresa Behm M More