Roy O'Brien Ford

Awesome people Suzanne was very helpful answered all of my questions went out of her way to make me happy I would recommend her to all of my friends and family Suzanne was very helpful answered all of my questions went out of her way to make me happy I would recommend her to all of my friends and family More

not impressed went to have service done on a ford transit. hit me with a bunch of hidden fees felt a little cheated and none of the stay were sympathetic or helpful went to have service done on a ford transit. hit me with a bunch of hidden fees felt a little cheated and none of the stay were sympathetic or helpful. More

Happy Customer! I'm on my third year of my lease of a Ford Escape. Told Danny Maison what I was looking for and how much I wanted to spend. He found me exactly what I I'm on my third year of my lease of a Ford Escape. Told Danny Maison what I was looking for and how much I wanted to spend. He found me exactly what I wanted. Last summer I had a clunking in the rear end. Last minute, drove it in there, manager of the Service Dept. said, "lets go for a ride". He kept it to work on and they gave me a brand new Explorer to use, which I fell in love with! Last week, I had a idiot run into the back of me when I was stopped at a light on Utica and Common. Took my car into the Collision shop Thursday afternoon, they took pics, ordered the parts, called Monday and said they had an opening. I took my car in Monday noonish (work was estimated to take 3 days), they called Tuesday afternoon that my car was ready. When I picked it up, it looked brand new. They even washed and vacuumed it out. Awesome service and Jackie was so nice to deal with! More

Roy OBrien sold me a car that was in a major accident!! Be aware!!!Purchased a vehicle from Roy OBrien and tried to trade it in to another Dealership and they pulled Carfax and it had been in a major accide Be aware!!!Purchased a vehicle from Roy OBrien and tried to trade it in to another Dealership and they pulled Carfax and it had been in a major accident prior to me buying it. I was not told this and it was not reported on Carfax. The accident was in August and I purchased in Sept. And besides them not being honest and sayin there was no report of an accident, I found out they were the ones that repaired it. Other Dealerships said they would never put a vehicle back on the lot that was in a major accident. Roy OBrien is a very dishonest Dealership. More

Second Purchase From Roy O'Brien Ford Just leased my 2017 Ford Escape from Roy O'Brien Ford. This is the second lease at this dealership, and both times it has been a great experience. M Just leased my 2017 Ford Escape from Roy O'Brien Ford. This is the second lease at this dealership, and both times it has been a great experience. My sales person was Maureen Bratto, and she is just the best. She worked with my on both purchases and I couldn't have asked for better service. Thanks again Maureen! More

Totally Satisfied With Roy O'Brien Ford and Salesman Loren H I'm writing to express my total satisfaction with Roy O'Brien Ford, specifically Loren Holmes. My mother and I have leased quite a few things we vehi I'm writing to express my total satisfaction with Roy O'Brien Ford, specifically Loren Holmes. My mother and I have leased quite a few things we vehicles from Loren. We live across town but Loren's expertise, professionalism, friendliness, and knowledge make the inconvenient trip well worth it. Thank you Loren. More

Best Service Around I have nothing but exceptional service with the dealership from buying a vehicle to having one repaired after an accident. They really take good care I have nothing but exceptional service with the dealership from buying a vehicle to having one repaired after an accident. They really take good care of their customers from start to finish. I had the pleasure of working with Joe Palazzolo and I would do it a hundred times over! I can't say enough good things about Roy O'Brien!!! More

Service without a smile I get my vehicles serviced where a buy from, it's my home town and convenient. But whenever I've had trouble the service department is less than poli I get my vehicles serviced where a buy from, it's my home town and convenient. But whenever I've had trouble the service department is less than polite. I have on three separate occasions picked my car up with grease on the door handle and steering wheel. Their work has not been what you'd expect from Ford experts, In fact it hasn't been acceptable! More

"Great car buying experience!!" I just purchased a 2016 Ford Escape from Roy O'Brien Ford and I couldn't be more pleased with the experience. Sales associate Rich Christina was wond I just purchased a 2016 Ford Escape from Roy O'Brien Ford and I couldn't be more pleased with the experience. Sales associate Rich Christina was wonderful to work with. Rich pointed out the advantages of buying a 2016 over a 2015 and helped me to custom order the car that I wanted. He also pointed out opportunities where I could take advantage of different rebates, thus saving me money. Roy O'Brien Ford was very fair with the value of my trade-in and the whole process was very low-pressure. If you are looking to buy a new or used vehicle, I would recommend Roy O'Brien Ford. More

Regret ever coming here If you are considering buying/leasing/servicing a vehicle at Roy O'Brien Ford I strongly advise against it. I drive a leased 2014 Focus (automatic) fr If you are considering buying/leasing/servicing a vehicle at Roy O'Brien Ford I strongly advise against it. I drive a leased 2014 Focus (automatic) from Roy O'Brien Ford. Shortly after getting the vehicle I noticed that it shuddered at low speeds (5-10 MPH)... usually during my commute to and from work (rush hour). I have taken it to Roy O'Brien Ford's service department on several occasions only to have them keep the vehicle for 3-10 days and then return it to me saying it was fixed only to find out... it shudders and occasionally stalls at low speeds. Finally, I took it in and had one of their "service technicians" ride along with me. After only two blocks he told me to head back to the shop and that the vehicle had a clutch shudder. Once again the vehicle was returned to me after several days and still shudders, although now only seems like it wants to stall at low speeds (but hasn't as of yet). Finally I called the service manager/director and left a message asking that they contact me to discuss this matter. I have given up waiting on them to return my call. Every month when I pay my lease I throw up in my mouth a little bit. I can't wait to turn this vehicle in and I warn everyone who asks and anyone who will listen to stay away from Roy O'Brien Ford. More