Roy O'Brien Ford

The customer service provided to me when I went to buy my Ford Focus in 2010 was excellent. They were friendly and eased me through the process, as buying a car is a huge commitment. Ford Focus in 2010 was excellent. They were friendly and eased me through the process, as buying a car is a huge commitment. More

Overall friendly environment. Family-like feel. Enthusiastic and organized. I also had some repair work done and auto start added to my Ford Flex. I was pleased and plan to re-visit this deale Enthusiastic and organized. I also had some repair work done and auto start added to my Ford Flex. I was pleased and plan to re-visit this dealership in the future! More

My experience with Greg Hahn at Roy O'Brien Ford was outstanding. I was a referral from a close friend and I now understand why. The vehicle is great, but Greg's service was just phenominal. At first he outstanding. I was a referral from a close friend and I now understand why. The vehicle is great, but Greg's service was just phenominal. At first he could not find the vehicle I wanted with the options I wanted. But his perserverance and dilligence led to me getting the vehicle I wanted (slightly modified, but no big deal.) I ended up spending a little more than I wanted, but Greg's exemplary service and attention to detail more than made up for it. Roy O'Brien Ford now has another repeat customer. Morris Belleville Chesterfield, MI More

The salesman was very easy to work with and he gave me some options of cars that were in my price range. Everyone at the dealership was extremely helpful. some options of cars that were in my price range. Everyone at the dealership was extremely helpful. More

I have dealt with Roy O'Brien Ford since 1998 and always have had great service and straight deals with them. I'm still in amazement with the quickness and thoroughness of their service. Everything is done have had great service and straight deals with them. I'm still in amazement with the quickness and thoroughness of their service. Everything is done and done right. I've been to other dealers (one in particular) where the job took longer than it should and i had to return afterward for correction. I have leased 15 vehicles through Roy O'Brien Ford. More

They lead you to believe that you are approved for your loan and let you drive off the lot, only to find out days and up to 2 weeks later that you were declined even though you signed documents for the pur loan and let you drive off the lot, only to find out days and up to 2 weeks later that you were declined even though you signed documents for the purchase showing interest rate and payment amount per month and the bank that you are approved by. They even gave us a second temporary license plate to keep driving the car until they could get the funding from the bank, we later found out that this is not legal. Of course they really don't tell you that you were declined, they just say they are having problems with the bank sending the funds to the dealership. I found out this is what's called a "yo yo" scam. More

Roy O’Brien Dealership in St. Clair Shores, MI was the most unprofessional company that I’ve ever had to deal with. This Dealership had my vehicle near a month and after the service manager had sent oil s most unprofessional company that I’ve ever had to deal with. This Dealership had my vehicle near a month and after the service manager had sent oil sample to a company to have it analyze, their finding were that the Iron in the oil was high, after this dealership wanted to break down my engine and needed me to sign an affidavit saying that if are finding hold you responsible then I would have to pay the service bill of $1800.00 I would not let them, I had a rental clause, but they would have to diagnose the vehicle before the would provide me a loner truck. I have a business; I couldn’t let them tear my truck apart, because I already lost three weeks’ worth of work not able to service my costumers’. I even had a warranty, with proof of all my oil changes, and they still found that I neglected my $42,000 Truck. How? There is a recall on Ford F250 Diesel engines’ with a ticking noise like mine, just not gas engines’ yet. Beware if you have a warranty Roy O’Brien will not service your vehicle, but find that you are responsible and try to scam your life savings repairing your expensive vehicle. More