Rowe Westbrook - Service Center

Anthony H. is by far the BEST customer service guy of any place anywhere!!! He is extremely knowledgeable of all automobiles and trucks!!! Anthony understands a is by far the BEST customer service guy of any place anywhere!!! He is extremely knowledgeable of all automobiles and trucks!!! Anthony understands automotive operational and mechanical service delivery and his communication skills are outstanding. I know first-hand that Anthony listens to the needs of the customer. He is friendly smart and efficient in his job. Anthony will do whatever it takes to find the best cost-savings product. Whether it’s a routine oil change new parts or routine service check Anthony gets things done quickly and always explains what is needed and what can wait until later. Recently, Anthony was able to fit me into a last minute schedule on a Friday afternoon after hearing my urgent need for snow tires before the big storm. Even though unlikely to fit me due to a filled schedule he made sure I got serviced. I had called him at the last minute as I did not have funds until Friday morning to purchase new snow tires. He has helped me so many times like this and gone above and beyond!!! I trust his judgement on purchasing products performing repair and having routine truck service. He makes sure I have discounts when available and informs me of sales and comparison prices, he understands I want the best price. Anthony spent extra time on the phone with me to find the highest quality and least costly snow tires. The price better than any other business in New England. Anthony knows I’m a nurse needing to work weekends late hours and to travel to MA and back to Maine in a snow storms. He consistently treats me as I were family and is 100% reliable trustworthy and caring. Thank you Anthony and Rowe Ford Westbrook Service Center team!!! . I have been a Rowe Ford Westbrook customer for decades and commend Wally and Mark Camp for their outstanding business!!! I miss Mr. George Crowley Rowe Ford Salesman who passed away last year. I know George would be proud of the high quality service I continue to receive at Rowe Ford Westbrook! Thanks again Anthony H.!!!! More

Only 1 star because 0 wasn't an option. .. I had a horrible experience after bringing my car to them for some relatively minor body work after hitting a bird on the interstate. I underst .. I had a horrible experience after bringing my car to them for some relatively minor body work after hitting a bird on the interstate. I understand parts shortages or shipping delays so accurate information or even what was on backorder wouldn't have been an issue. Instead they seemingly just made things up and kept telling me that my car would be done in a couple days or that it was almost done and just needed to be reassembled... So I would call back after they told me it would be done to hear basically the same thing as before "it's almost done, be ready on Wednesday" Considering the most obvious part that the car came in needing hadn't arrived over a month later I think it's reasonable to assume they just say whatever they think of to get customers off the phone. I picked up my car and brought it to another shop to get it finished... and found out that they installed a window wrong and sanded the door frame to get it to stop rubbing. Yes, sanded the paint off the frame of the body of the car so the window wouldn't rub. Absolutely horrible experience and I wouldn't bring my car back to them if the work was free. More

I just tried to call Rowe Ford about my bill from a spark plug, The Works Oil change and new lug nuts on Tuesday of this week. I was charged for SHOP SUPPLIES ($47.97) and OTHER PARTS ($24.00). Am I paying f plug, The Works Oil change and new lug nuts on Tuesday of this week. I was charged for SHOP SUPPLIES ($47.97) and OTHER PARTS ($24.00). Am I paying for the paper towel in the shop? I have been coming to Rowe Ford - The Quick Lane - for five years, but after this trip where I was quoted at around $400 and paid $668.24 and waited three and a half hours - I will not be back. I feel ripped off. More

Yes I don’t know how you guys do business over there and roll Ford but I brought my car in and worked all it had was some engine lights wrong with it brought my car in to get serviced by you guys which is a roll Ford but I brought my car in and worked all it had was some engine lights wrong with it brought my car in to get serviced by you guys which is a Ford dealership I brought it there cause I wanted my car fixed right and done right upon inspection I was told that I had mice damage to my wipers I said OK go through the car and figure out what’s wrong with it tell me how much it is to fix it affects I’ll pay for it so I picked up my car after everything was fixed the lights Ron inspection sticker was put on so the next day scheduled for a little bit and it was fine The following day it did not wanna start it did not wanna do anything woke up to go to work in the morning the car did not start so upon inspection I figured all I had a problem I had multiple tow truck companies come over with my roadside assistance to try to help me with the problem they cannot figure it out so I called the customer service manager back of roll forward he came and picked it up by tow truck on it that there all another day he explained to me in a voicemail that there’s all kinds of issues he’s not sure what is wrong but it might be mice problem to get so OK I called him back we talked on the phone I was that accused of lying this is very horrible customer service the customer service manager told me that he seen me on Sunday morning at Hannaford in West work with my car my car was broke down all day Sunday I never drove anywhere to be accused of lying it’s horrible this is the most horrible experience I’ve ever had in a business where I was accused of lying with a customer service manager said“ I seeing you get out of your car at a Hannaford westbrook Maine I have proof that my car did not leave my residence at all on that day in question so this has put a very badTaste in my mouth I don’t know if this is what role for duster their customers and accuses them of lying this is very bad I never had an experience like this in my life where I was accused of lying about my car and making up a story about what is wrong with my car so I don’t know how wolf or does business like this especiallyManager himself More