Rowe Westbrook

1 star for SERVICE at Rowe Ford/QuickLane. The Service Manager doesnt respond to your, THE PAYING CUSTOMER'S, complaint! Then management tells you theyll send you a refund of what you pa The Service Manager doesnt respond to your, THE PAYING CUSTOMER'S, complaint! Then management tells you theyll send you a refund of what you paid for supposed"service"......Its over a month now and I'm still waiting for my refund..... DO NOT USE ROWE WESTBROOK/QUICKLANE I'm going to start with the fact that I love my car more than life itself. Therefore, I do not tolerate any incompetent work performed on my car, and which is why I am very selective about which Ford dealer I choose for service. After being burned once by Rowe, I should've learned my lesson. But I decided to give them another chance. Well, I will NEVER use Rowe Ford Westbrook again! And considering that my family has two Ford's, of which I am anal about maintaining, they will lose a customer and $. I had taken my car in for an oil change and engine and cabin air filter changes. First, the fact how an oil change, 3 filter changes, tire rotation & a multi point "inspection" took 20 minutes, I'm skeptical that I actually got the $230+ service that I paid for. I have been taking cars to different Ford's for over fifteen years. I have NEVER, EVER been out that fast for that type of work to be done. I always mark the filters with a marker to see if they were changed, I havent checked yet, but I will. When I did get my car back, DAMAGE was done to the front and left side; #1: my front license plate was bent, and my plate frame was snapped/broken off....they didn't even bother to do an inspection before returning the car to me....I guess the tech was too busy, as I witnessed him (#2 issue) speeding around the lot in MY car. #3: one of my console compartments was opened, of which I never leave opened--why was a tech opening my center compartments?: #4: the A/C was left on full blast with the engine shut off. I never do that and did NOT have the A/C on when I left gave the car for service. There was no reason to have my A/C on full blast for the tech to pull in/out of service bay. #5, I found two NOTICABLE scratches on my car. I know my car, and am 90% sure those scratches were NOT on my car prior to service at Rowe today--as I would've noticed and remembered them since they are relatively long scratches However, I am 150% certain my front plate was bent to xxxx, front plate frame snapped and broken, A/C left on full blast with engine shut off, and my compartments opened and snooped in today at Rowe Ford.....may not seem significant to you. Bit it's significant to ME. It's MY vehicle and IM the PAYING CUSTOMER! Further, my vehicle has been in 5 different Ford dealers over 2.5 years....my license plate and plate frame were fine in that time until Rowe! This was after the first time I had taken my fiance's car in for service and had the coolant flushed. I picked up my car and drove it home, on Turnpike speeds (70mph). Fortunately, I am anal about checking fluids, as the next time I checked before driving, I saw there was barely any coolant in the reservoir---certainly well BELOW the MIN line....Rowe tech didnt put any/enough coolant in after flush. Rowe is lucky I didn't blow my engine! That was the first time. The above issues/damage was the second time that Rowe annoyed me. Again: Rowe did NOT replace enough coolant ! Rowe Ford/Quicklane Westbrook will NEVER get my business again. Why did I not go in and complain when I received my car back damaged?...because what was the point? I would've gotten an insincere apology, denial of any wrongdoing damage/snooping by tech & NO accountability for the tech who had my car. My fiance has been in the auto business for 15 years, and is exec management...she said the best thing for customers to do with complaints is leave comments; it lowers the dealer CSI and if there are many, the manufacturer takes $ away. I hope this happens to Rowe as the fact how saying that I'm LIVID over the service of my vehicle is an understatement! Take your car elsewhere More

They are always ready to help us. They are always thoughtful to take care of your car by putting covers on the seat and floor. They are always thoughtful to take care of your car by putting covers on the seat and floor. More

I purchased a vehicle back in 2020 and had a great experience since then I have shopped at 2 other dealerships and didn't have a good experience at either. I decided to go back to Rowe in Westbrook an experience since then I have shopped at 2 other dealerships and didn't have a good experience at either. I decided to go back to Rowe in Westbrook and was very happy and satisfied for the second time and they have now earned a lift time customer. They were extremely busy the day I went and ended up having their system go down for a little. They kept me informed and kept apologizing about the delay and even stayed 1 hr past closing to get my deal done. By far the best car buying experience and they went above and beyond not just for me but everyone that was there that day. I had lost all confidence in the car buying experience but after that day they have made me regain trust amd confidence that not every dealership is out the to screw you. So thank you to all the wonderful people at Rowe in Westbrook for making me extremely happy and getting me into a car that I wanted and going above and beyond. Absolutely amazing people don't hesitate give them a call if your in the market for a new or used vehicle. More

Great Customer service was provided by Will and Seth when we purchased our 2015 Honda Odyssey. We will definitely recommend them to our friends who are interested in purchasing a new or used vehicle. we purchased our 2015 Honda Odyssey. We will definitely recommend them to our friends who are interested in purchasing a new or used vehicle. More

Hopefully to see Jim Mathews again when I returned my leased Sonata this week, Would like to get together again and lease another Sonata that will both satisfy the seller and the buyer. leased Sonata this week, Would like to get together again and lease another Sonata that will both satisfy the seller and the buyer. More

Matt was wonderful to deal with, no complaints whatsoever. Highly recommend Matt and Rowe Westbrook! whatsoever. Highly recommend Matt and Rowe Westbrook! More

Our experience at Rowe Ford Westbrook was exceptional again this year with my lease trade in. Our salesman, Daniel Otieno, was very professional yet down to earth and very personable. Daniel listened to again this year with my lease trade in. Our salesman, Daniel Otieno, was very professional yet down to earth and very personable. Daniel listened to our needs and did everything in his power to put us in the type of vehicle we wanted. We test drive several versions of the same model and liked the first one the best. Then Daniel worked with the rest of the magnificent finance team to make the sale fit into our budget. If you’re looking right now, go see Daniel! More

No complaints at all. No pressure when I wanted to order vs. taking existing inventory, which was not the case at every dealer I went to, which ultimately was why I purcha No pressure when I wanted to order vs. taking existing inventory, which was not the case at every dealer I went to, which ultimately was why I purchased here. The rest of the process was trouble free. More

Very kind, attentive custumer service. They made sure all my questions were answered. Also if other family members needed explanation. Thank you They made sure all my questions were answered. Also if other family members needed explanation. Thank you More

Matt and the team at Rowe Westbrook were very knowledgeable and helpful! Very easy and a pleasure to work with. I came in uncommitted to getting new car and they worked with me to come to a deal knowledgeable and helpful! Very easy and a pleasure to work with. I came in uncommitted to getting new car and they worked with me to come to a deal I was happy with. Thrilled with the whole transaction! More