Rowe Westbrook

Matt was great to work with. Matt made the process simple and easy. Liz was excellent at the closing. Thank you. Matt made the process simple and easy. Liz was excellent at the closing. Thank you. More

We purchased a brand new Hyundai from this dealership. The salesman was great. When it came time for our first service we started having concerns. Trying to schedule was difficult. The person kept saying The salesman was great. When it came time for our first service we started having concerns. Trying to schedule was difficult. The person kept saying my mileage was not enough even though we had purchased an extended warranty that clearly stated it was. We has also received an email that there may be a problem with our engine control system and should have our car checked at our earliest convenience. The person scheduling my appointment told me to disregard that email and continually spoke to me in a condescending tone. We went to our service appointment and by now we had a check engine light on. Unfortunately, because the person scheduling my appointment refused to acknowledge my request to follow up on the email I received they were unable to check my car out that day. So now we had to make another appointment. We did and brought the car back 2 weeks later. When checking in and not before we were told we had to leave the car all day or reschedule again. Luckily we have a relative near this dealership that bailed us out. When I shared my feelings of this being the worst service experience for a brand new car I was told by the woman at the desk that I “ was being quite harsh”. I don’t think so!! In the end there was a problem with the emissions and the part is back ordered which means another service appointment. We can only hope their customer service has improved by then More

Great experience! We walked in, Seth had our paperwork all ready. We did a test drive, signed and were back on road in less than an hour!! We walked in, Seth had our paperwork all ready. We did a test drive, signed and were back on road in less than an hour!! More

Matt is OUTSTANDING very personable, made our entire experience smooth. I can’t say enough about his professionalism. I’d give 10 stars if that was an option!!! 👍 experience smooth. I can’t say enough about his professionalism. I’d give 10 stars if that was an option!!! 👍 More

Matt was fantastic and helped get me into the car I loved at the right price. He and Elizabeth made the process of leasing a car quick and easy, and both were extremely friendly, knowledgeable and creative w at the right price. He and Elizabeth made the process of leasing a car quick and easy, and both were extremely friendly, knowledgeable and creative which made for a really great experience. I’d absolutely recommend that anyone looking for a new vehicle works with Matt at Row! More

Matthew and Elizabeth were fantastic to deal with, both were very professional and personable and made the entire experience an enjoyable one. My wife and I won’t hesitate to go back to Matthew for any fu were very professional and personable and made the entire experience an enjoyable one. My wife and I won’t hesitate to go back to Matthew for any future vehicle needs More

Worked with my sales associate, Ethan Clough, on a new car for my wife. He was considerate and attentive to what my wife wanted in her new car as well as what we wanted the payment to be. Ethan sold us a car for my wife. He was considerate and attentive to what my wife wanted in her new car as well as what we wanted the payment to be. Ethan sold us a Lincoln, a car that I'd never considered before but wished I had much sooner now that we own one! We got more for our trade in than we expected too, which was a huge bonus. This is the best experience I've had at a car dealership by a mile. Mathew Trent arranged the financing and got the payment exactly where we wanted it while helping get an extended warranty too. We couldn't be happier! First time Rowe customer, now a customer for life. More

had my truck serviced twice for the same issue,, now it's in again ,, ill b looking for another service station in again ,, ill b looking for another service station More

We always deal with Rowe and have always enjoyed our relationship with them. Rowe Ford has treated us well for the past Fifty eight years. Matthew Trent, Matthew Inglis and Jason Stanley were all ama relationship with them. Rowe Ford has treated us well for the past Fifty eight years. Matthew Trent, Matthew Inglis and Jason Stanley were all amazing and helped finalize the sale. Matt Inglis was very patient he explained all the features in my new vehicle’ Thank you Rowe ford we love our new car! More