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Rowe Westbrook

Westbrook, ME

4.3
1,043 Reviews

91 Main St

Westbrook, ME

04092

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1,043 Reviews of Rowe Westbrook

November 12, 2021

The service at Rowe Ford was excellent! I highly recommend anyone looking for a pre-owned vehicle to head to Rowe. Matthew Inglis was very helpful. My name is Brenda and I bought a Subaru!!! Thank y More

by luvrubies2001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Moody, Matthew Inglis
November 06, 2021

Internet sales just want you to call, when you do they just try to get you to come into the dealership. Don't seem to want to answer pricing questions until they get you in there, very frustrating. Wors More

by NCR
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Susan Burek
October 29, 2021

Matt was excellent! Couldn’t ask for a better car salesmen. Definitely seemed like he cared about his customers and his job. Thank you for the great experience Matt More

by Henry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Inglis
October 28, 2021

People are friendly and helpful and go out of their way to make your experience good. They are not pushy I'm really listen to what you're looking for. More

by Lulutattoo101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Blanchard, Danielle Devine, Matthew Inglis
October 25, 2021

Did not do a pre delivery check of the vehicle. Had a mouse nest on the backside of the engine and around the battery tray. More

by joetk421
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Inglis
Oct 25, 2021 -

Rowe Westbrook responded

Hello Joe - This is not representative of how the dealership does business, so I have notified the general manager and the sales director. The sales director will be reaching out to you in an effort to make things right. Thank you for bringing this issue to our attention.

October 19, 2021

Matt was great. He worked hard to get the sale, and he treated me well. The finance officer’s bad attitude almost lost him the sale though. More

by mjjakub
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Inglis
Oct 25, 2021 -

Rowe Westbrook responded

Thank you for taking the time to provide a review. Please reach out to the sales director to let him know of any concerns you may have. Our goal is 100% customer satisfaction and we take all customer concerns seriously. Please call 800-872-7693 or 207-784-2321 and ask to speak with the sales director. Thank you in advance.

October 01, 2021

Matt is very knowledgeable and personable and we felt he was honest—all very important, desirable qualities. More

by gsp1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Valle, Matthew Inglis
October 01, 2021

Quick and easy sale, great communication. A a a a a a a a a More

by bcyr84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Inglis
September 27, 2021

Matt was great and really helpful to me in getting the Santa Fe I wanted. Rowe Westbrook offers great service from start to finish of the process. Thanks! More

by Ayo A.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Inglis
September 23, 2021

I just tried to call Rowe Ford about my bill from a spark plug, The Works Oil change and new lug nuts on Tuesday of this week. I was charged for SHOP SUPPLIES ($47.97) and OTHER PARTS ($24.00). Am I paying f More

by Hazel3488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Hessert
Sep 23, 2021 -

Rowe Westbrook responded

Hello Hazel3488 - Here at Rowe Westbrook, we take all customer concerns seriously and we work towards a resolution promptly because we choose not to have any unhappy customers. By now you should have received a call from the Rowe Westbrook Service Manager, Chris Dalphonse. He will be the person that will make things right for you. If he has not called already, please allow him a few minutes of your time so that he can resolve your concerns in a timely manner. Thank you. Dean Swindler - Digital Marketing Manager - The Rowe Auto Group.

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