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Rowe Westbrook

Westbrook, ME

4.3
1,041 Reviews

91 Main St

Westbrook, ME

04092

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1,041 Reviews of Rowe Westbrook

October 29, 2021

Matt was excellent! Couldn’t ask for a better car salesmen. Definitely seemed like he cared about his customers and his job. Thank you for the great experience Matt More

by Henry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Inglis
October 28, 2021

People are friendly and helpful and go out of their way to make your experience good. They are not pushy I'm really listen to what you're looking for. More

by Lulutattoo101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Blanchard, Danielle Devine, Matthew Inglis
October 25, 2021

Did not do a pre delivery check of the vehicle. Had a mouse nest on the backside of the engine and around the battery tray. More

by joetk421
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Inglis
Oct 25, 2021 -

Rowe Westbrook responded

Hello Joe - This is not representative of how the dealership does business, so I have notified the general manager and the sales director. The sales director will be reaching out to you in an effort to make things right. Thank you for bringing this issue to our attention.

October 19, 2021

Matt was great. He worked hard to get the sale, and he treated me well. The finance officer’s bad attitude almost lost him the sale though. More

by mjjakub
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Inglis
Oct 25, 2021 -

Rowe Westbrook responded

Thank you for taking the time to provide a review. Please reach out to the sales director to let him know of any concerns you may have. Our goal is 100% customer satisfaction and we take all customer concerns seriously. Please call 800-872-7693 or 207-784-2321 and ask to speak with the sales director. Thank you in advance.

October 01, 2021

Matt is very knowledgeable and personable and we felt he was honest—all very important, desirable qualities. More

by gsp1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Valle, Matthew Inglis
October 01, 2021

Quick and easy sale, great communication. A a a a a a a a a More

by bcyr84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Inglis
September 27, 2021

Matt was great and really helpful to me in getting the Santa Fe I wanted. Rowe Westbrook offers great service from start to finish of the process. Thanks! More

by Ayo A.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Inglis
September 23, 2021

I just tried to call Rowe Ford about my bill from a spark plug, The Works Oil change and new lug nuts on Tuesday of this week. I was charged for SHOP SUPPLIES ($47.97) and OTHER PARTS ($24.00). Am I paying f More

by Hazel3488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Hessert
Sep 23, 2021 -

Rowe Westbrook responded

Hello Hazel3488 - Here at Rowe Westbrook, we take all customer concerns seriously and we work towards a resolution promptly because we choose not to have any unhappy customers. By now you should have received a call from the Rowe Westbrook Service Manager, Chris Dalphonse. He will be the person that will make things right for you. If he has not called already, please allow him a few minutes of your time so that he can resolve your concerns in a timely manner. Thank you. Dean Swindler - Digital Marketing Manager - The Rowe Auto Group.

September 18, 2021

I reached out to Mark, as I was dissatisfied with the service department’s assessment of my situation/disabled vehicle (Wed 7/21 11a, “it’s in dispatch for this week but most likely won’t be looked at un More

by Nicknappi123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Camp, Chris Dalponse, Jess Malone
September 05, 2021

It would seem that they did not want my business. The truck I looked at was the f350 supercab lariat which had a sticker price of 68 thousand and change. Rowe put a plow on it and brought price up to 77 More

by shamlin2
Recommend Dealer
No
Employees Worked With
Lou Couture
Sep 17, 2021 -

Rowe Westbrook responded

Hello Shamlin2 - The amount to be financed with the plow and all of the sales tax, title and fees included came to nearly $73,000. The vehicle is being sold with the plow and the decision had been made to not remove it. We're sorry that we could not meet your needs and payment range with the plow included. We appreciate your giving us the opportunity to try to earn your business.

Sep 17, 2021 -

shamlin2 responded

It’s funny that I went to Rowe auburn with the same trade in and all and I would be financing 63000 for the same truck.

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