Rowe Westbrook

Jim, Ray, and the entire team at Rowe Ford made the process of buying a new vehicle a pleasurable one. Jim was extremely responsive, thorough and willing to work with us through every step of the proce process of buying a new vehicle a pleasurable one. Jim was extremely responsive, thorough and willing to work with us through every step of the process. I would absolutely recommend Jim and Rowe Ford if you are looking to purchase a new vehicle. More

Ken was willing to look at various options and found a car I had secretly been wanting but never thought I could get within my budget for monthly payments. He fit me to the car, I hadn't even told him I car I had secretly been wanting but never thought I could get within my budget for monthly payments. He fit me to the car, I hadn't even told him I wanted and came within my budget. I had been to other dealerships and was turned off by their lack of communication and sales approach. Dealing with Ken was like dealing with an old friend! More

Just had my first car buying experience, buying a used Hyundai at Rowe. The car was a good deal, and the salesman Jason Burns was excellent to work with. He was very straightforward with me, easy to talk Hyundai at Rowe. The car was a good deal, and the salesman Jason Burns was excellent to work with. He was very straightforward with me, easy to talk to and informative. In general, I feel like I got a great car at good value and only had to jump through the minimal number of hoops. The only complaints I have are towards the man who processed my credit application and finances, whose name I do not remember. He was very brusque, walking over to where I was sitting and launching into questions without so much as introducing himself first (which is why I don't remember his name). When I didn't understand something he asked (as a first-time car buyer a lot of references were confusing to me) he became visibly frustrated and simply repeated the question louder, only serving to intimidate me. He also seemed put-off by the fact that I had been pre-approved for a loan at my credit union, and asked several times whether I had really gotten such a low APR from them. When he was done, he simply got up and left without making it clear whether I was free to leave. The behavior of everyone else at the dealership was, by comparison, very courteous and thoughtful, and overall I do feel that it was a good place to buy a car. More

Ken Sweet and manager Mike Jeffers made buying this car a pleasure. Ray in finance was also great. I felt like they really wanted the best for me as a customer. I was assured they would be there for service pleasure. Ray in finance was also great. I felt like they really wanted the best for me as a customer. I was assured they would be there for service in the future or if I had any questions or concerns. More

Jason did a great job on the Hyundai Elantra, excellent pricing first time around. the car was purchased primarily because of the price and the prior experience I have had with Rowe service pricing first time around. the car was purchased primarily because of the price and the prior experience I have had with Rowe service More

Very friendly, knowledgeable and willing to work within your budget to get the vehicle that you want. Would definitely recommend this dealership- (Ken Sweet) was most professional. your budget to get the vehicle that you want. Would definitely recommend this dealership- (Ken Sweet) was most professional. More

I have always liked working with Rowe Ford Westbrook, The sales people are nice, they do not try to sell you something you don't want, The prices are great, the service is great, I have been buying and recom sales people are nice, they do not try to sell you something you don't want, The prices are great, the service is great, I have been buying and recommending Rowe for years, Sincerely, Brooke K Taylor More

Jim Joys was a pleasure to work with. I never felt he was trying to force me into making a decision and I also felt he wanted me to be satisfied with the decision I finally made. was trying to force me into making a decision and I also felt he wanted me to be satisfied with the decision I finally made. More

Kevin was very easy to work with. He listened to my needs and was Helpful without being overbearing. He was also Respectful of my time constraints during my visit. Chris was also very helpful and took and was Helpful without being overbearing. He was also Respectful of my time constraints during my visit. Chris was also very helpful and took time to explain Financing options without talking down to me. Both Kevin And Chris made this buying experience one of the best I have had More

Ken was really great to work with. I started my dealings with him over email. We had found a car that we were very interested in, so I completed the online credit application and Ken had emailed me within with him over email. We had found a car that we were very interested in, so I completed the online credit application and Ken had emailed me within 3 minutes of my completing the app online! He was wonderful to work with and made this whole process easy. Since it was the summer and everyone has hetic schedules, when we were available to go in and test drive the Durango Ken was not there. We then worked with Scott Davis and he was great too. The day after we test drove it Ken was able to come up with a deal that we both could live with. That night I was able to go in and pick up the vehicle before we had all the paperwork figured out. The next day I went in and signed the paperwork - Chris Blanchard worked hard and was able to get us a loan that also met our needs. This whole experience has totally changed my feeling of working/dealing with car dealerships and Car Sales Managers. This was the best experience I have ever had working with a dealership (and I once bought a car from my uncle!). More