Rowe Westbrook

The service of Rowe Westbrook was fantastic. They did everything in their power to make sure I left with the car I wanted! It took a few attempts but they made sure I was taken care of! everything in their power to make sure I left with the car I wanted! It took a few attempts but they made sure I was taken care of! More

My Husband and I had gone to several dealerships and really had not settled on what we wanted to buy, Jim walked us through exactly what we wanted and needed and walked us through the whole process. He really had not settled on what we wanted to buy, Jim walked us through exactly what we wanted and needed and walked us through the whole process. He was patient, kind and extremely supportive. The car we really wanted was slightly out of our range, we went in believing we would have to settle for a used vehicle, Jim not only heard us but sat with us for at least 2 hours helping us to work out how we could get to where we needed to be. THIS IS THE GUY you want to sell you a car. We walked out completely satisfied with a 2013 Sonata Limited, that meets all of our wants, needs and is beyond what we thought we could ever get. Thank you to their whole team including the Management staff that assisted us with financing, these are the guys you want helping you they are FANTASTIC!!!! More

Shopping for a new vehicle is always "stressful", however, when dealing with Rowe Ford and Jim Matthews, the experience was a joy. Jim worked with me to find the right vehicle for me at "stressful", however, when dealing with Rowe Ford and Jim Matthews, the experience was a joy. Jim worked with me to find the right vehicle for me at price that was affordable. I truly appreciate the professionalism and the friendliness that any buyer deserves. I highly recommend both Jim and Rowe Ford for future purchases. More

From the moment we walked in, it just went bad. My son had earlier done the leg work on a vehicle and we arrived to purchase it but since he hadnt driven it i wanted him to take it out for a spin. Jamie, had earlier done the leg work on a vehicle and we arrived to purchase it but since he hadnt driven it i wanted him to take it out for a spin. Jamie, our salesperson was busy so i asked another sales person who was just sitting there if he could just let us take the car out. He rudly told me i had to wait for Jamie. So 15 mon later, Jamie comes rushing over, annoyed that we hadnt called first to before we came, and got the car for us to drive. Then we returned and wanted to "deal" and Jamie made it so uncomfortable even though we were valued customers. We decided to grab dinner while the paperwork was being completed to get a call that they were too busy to get it done that night even though i told them we were in a rush to get the car that day before my son left for colledge in two days. I was told the deal could be completed the next day. So i called the next day to talk to finance department to complete deal, to find that that person was out on personal reasons and the person "covering" knew nothing about my plans to purchase a car. To that i told him how frustrated i was and was going to look at another dealership to which he responded "ok". Not "let me get you a manager" or anything. So my wife went to Yankee Ford, had a wonderful experience, and drove off the lot in 2 hours with a car!!! Never gonna use you again Rowe!! More

I am writing this review to express how well Jim Mathews treated us during the buying process. We did not feel any pressure. He paid attention to what we were looking for and he helped us find the right car treated us during the buying process. We did not feel any pressure. He paid attention to what we were looking for and he helped us find the right car. We highly recommend Jim Mathews. More

My daughter bought a car here a year ago...when my wife and I needed a car we searched online and found an interesting car at Rowe. Excellent previsit emails. Excellent visit. Excellent car. Bought the car and I needed a car we searched online and found an interesting car at Rowe. Excellent previsit emails. Excellent visit. Excellent car. Bought the car. They had a few visible rust spots professionally repaired before we picked it up. :) More

Ken communicated numerous times with me over the internet and when we were able to test drive vehicles he was very knowledgeable and was able to show us multiple makes of vehicles. We intended to purchase a and when we were able to test drive vehicles he was very knowledgeable and was able to show us multiple makes of vehicles. We intended to purchase a Ford but ended up coming home with a Hyundai. Ken and Chris made the experience as painless as possible for us. Thank you Rowe. We'll probably be back for our next vehicle! More

I had been shopping around on different web sites looking for the perfect truck for my needs. Rowe had lots of trucks in stock and just the one I was looking for. Jamie was quick to respond to the e-mail I for the perfect truck for my needs. Rowe had lots of trucks in stock and just the one I was looking for. Jamie was quick to respond to the e-mail I had sent the night before and took me in a direction i had not considered and now i have a great truck and an awesome deal. Thank you. More

I chose Rowe because they had the car I was looking for. Overall, this has been a good experience. I would definitely recommend this dealership to a friend. Overall, this has been a good experience. I would definitely recommend this dealership to a friend. More

This was truly the best new car buying experience I have ever had. Kevin Callnan greeted me upon entering with an eye to eye contact. Took the time to show me several models and answered every question wit ever had. Kevin Callnan greeted me upon entering with an eye to eye contact. Took the time to show me several models and answered every question with extreme knowledge. The finance mgr was as helpfull as well. Matt the gentleman who detailed my truck was friendly and courteous as I was bugging him as he worked. I felt honesty and customer service is the first priority at Rowe Westbrook. Thank you Jim Leavitt More