Rowe Westbrook

Both Ray and Ken went above and beyond what we expected to get us into the car of our collective dreams. After having the car for almost a month now, I still havent been able to find something about the c to get us into the car of our collective dreams. After having the car for almost a month now, I still havent been able to find something about the car that I dont like. We have been forced to walk or use public transportation for 4 years....it is wonderful to be mobile again and in such a great car. Thank you to both Ken and Ray. More

The length of time that we spent there was a little excessive but overall Will is a good sales person. atmosphere was nice. other staff were very kind. I also noticed on my paperwork that there was a $ excessive but overall Will is a good sales person. atmosphere was nice. other staff were very kind. I also noticed on my paperwork that there was a $775.00 vehicle shipping charge. I was disappointed to see that I was charged for this. If I had noticed this I might have reconsidered my purchase.... More

jaime puleo meet my expectations on all concerns of customer service/ work quality/friendliness/experience/price and offering "continued customer support relationship" after the sale in which i li customer service/ work quality/friendliness/experience/price and offering "continued customer support relationship" after the sale in which i liked More

The salespeople I dealt were as professional and friendly as they come. I have spent some years working in the sales/customer service industry and I saw this the moment I walked in. I had used the USAA car b as they come. I have spent some years working in the sales/customer service industry and I saw this the moment I walked in. I had used the USAA car buying service to locate a dealer while I was visiting my sister in Maine. I live in Northern Virginia where everything costs more as it is a recession-proof area due to high incomes generated by the Federal Gov't. Ken Sweet worked to get the vehicle I would be happy with. Since I am not one of those Northern Virginia high income people , I had only so much $$ to work with. I discovered through the process ( just a few days) what I really wanted and Ken did not hesitate to see it through as I changed my mind about some ' must haves ' as well as stuck with other choices I could not live without. He was very patient and accommodating in my search for my first new car ! When he did locate a vehicle for me, since my time in Maine was short, we talked over the phone and gave me a price ( a bottom line number) . Though when I did come in to make the purchase, the price ( bottom line number) was not what we discussed on the previous phone call. There was a + $2,000 difference from the bottom line we discussed and I was to get a Ford incentive discount of $2,000. So somehow, even after explanation and trying to work the numbers and understanding there are all the additional fees associated, the car must have been more that he realized when we talked over the phone and I did pay more than I expected. Nonetheless,the two Rowe Ford employees did a great job of making my first car buying experience a very good one overall. Thanks for all your hard work guys ! More

Very, Very Friendly dealership. My experience was NOT one of feeling pressured into purchasing a vehicle, my kids were welcomed into the showroom and acknowledged. I revisited several times before I mad one of feeling pressured into purchasing a vehicle, my kids were welcomed into the showroom and acknowledged. I revisited several times before I made my purchased and was not bothered with phone calls or emails. It was an enjoyable experience and they were very reasonable. Jason Burns, Mike Jeffers, and Ray Lerette were all great to work with and made it a very fun experience for me, and purchasing a car is not something I truly enjoy. Thanks again guys, your were great! More

Great experience working with Peter Raymond on the purchase of our new Fiesta. Peter definitely knew the vehicles we looked at, was personable and friendly, and generally made the experience somethin purchase of our new Fiesta. Peter definitely knew the vehicles we looked at, was personable and friendly, and generally made the experience something that I didn't dread (and I really dread buying automobiles). Ray also made the financing process easy. I appreciated his candor during the process and his ability to expedite things so we weren't stuck there for hours and hours. Overall, great experience...definitely will recommend Rowe Westbrook to others and will be back for our next vehicle! More

After days of internet research, visits & phone calls to dealers within my area, I knew I had to extend my search as none reached my expectations. I then called Rowe Westbrook and my search was over. T to dealers within my area, I knew I had to extend my search as none reached my expectations. I then called Rowe Westbrook and my search was over. They had the best selection, prices & staff. Rowe had the exact vehicle I was looking for - on their lot and ready to test drive. The rest is History. I was able to purchase my car (2013 Santa Fe) with the payment I needed. We truly had the most wonderful experience at Rowe and have already begun to tell our family & friend. My husband and I both highly recommend Ray, Steve and Rowe Westbrook family!! ps - YES, I am LOVING my new Santa Fe! More

I was looking for a used Impala and found two here at Rowe Ford. Ken Sweet contacted me via e-mail and he made arrangements for me to take a test ride. I was swept away, Ken was great to deal with, mad Rowe Ford. Ken Sweet contacted me via e-mail and he made arrangements for me to take a test ride. I was swept away, Ken was great to deal with, made the process pretty pain free and I was riding in my new car the next day. I would recommend the dealership and Ken Sweet to anyone. Thank you Ken and Rowe Ford for making me a proud owner of my 2011 RED Chevy Impala. More

Jamie was very friendly and willing to please. gave his complete attention to us on a busy day. Handled every detail with professionalism. Overall a great experience. Looking forward to being a Rowe custom complete attention to us on a busy day. Handled every detail with professionalism. Overall a great experience. Looking forward to being a Rowe customer. More

After days of internet research, visits & phone calls to dealers within my area, I knew I had to extend my search as none reached my expectations. I then called Rowe Westbrook and my search was ov calls to dealers within my area, I knew I had to extend my search as none reached my expectations. I then called Rowe Westbrook and my search was over. They had the best selection, prices & staff. Rowe had the exact vehicle I was looking for - on their lot and ready to test drive. The rest is History. I was able to purchase my car (2013 Santa Fe) with the payment I needed. We truly had the most wonderful experience at Rowe and have already begun to tell our family & friend. My husband and I both highly recommend Ray, Steve and Rowe Westbrook family!! ps - YES, I am LOVING my new Santa Fe! More