Rowe Westbrook

Jaime Puleo is very knowledgable regarding the Ford Explorer features and functions. He also exhibits a passion for providing a positive customer experience. He has contacted is to be sure we are satis Explorer features and functions. He also exhibits a passion for providing a positive customer experience. He has contacted is to be sure we are satisfied and to field any questions that we had. He gets our 5 Star rating! More

Jaime was very knowledgable and friendly. He went out of his way even though we came at night, staying late and Chris Blanchard was also great to work with! his way even though we came at night, staying late and Chris Blanchard was also great to work with! More

It's rare that you feel like someone in the auto industry was upfront and honest. Jason was. He listened to what I wanted and found it. I was very pleased to deal with him and the rest of Rowe Hyundai. They was upfront and honest. Jason was. He listened to what I wanted and found it. I was very pleased to deal with him and the rest of Rowe Hyundai. They were all very professional and a true pleasure to deal with. I am also very happy with my new (used) car. Better gas mileage than I had expected and even handles the snow better than I had hoped. More

I have purchased several new & used cars and this had to be the best experience. Kevin was so committed to the sale and showed me everything about the vehicle I was certainly impressed with his knowledge to be the best experience. Kevin was so committed to the sale and showed me everything about the vehicle I was certainly impressed with his knowledge of the vehicle. I will return to Rowe Ford in the future. More

Wonderful customer service. They get you what you're looking for! Ken sweet has helped us twice and never fails to totally satisfy us! We will always go back to Rowe! looking for! Ken sweet has helped us twice and never fails to totally satisfy us! We will always go back to Rowe! More

When I drove into Rowe Westbrook, which is minutes from my home, I had a feeling they'd have the Hyundai I was looking for. Originally having my heart set on a Tuscon, Jim Mathews also had me test drive th my home, I had a feeling they'd have the Hyundai I was looking for. Originally having my heart set on a Tuscon, Jim Mathews also had me test drive the Santa Fe. Having a sales person so personable and easy to connect with helped make the process of buying my first car fun, easy, and completely non-stressful. With no pressure from the staff, only professional support and guidance, I was able to make my own decision of what vehicle to choose, which was the Santa Fe (with a sun roof installed for me!) The customer service and being deemed part of "The Rowe Family" is a reason I will choose to go back and why I will recommend Rowe to friends and family. More

I had a horrible experience at Rowe Ford with Jaime. From the very start when he first called me, he didn't listen to me and was the absolute epitome of a fast-talking, wheeling & dealing car salesman. I mad the very start when he first called me, he didn't listen to me and was the absolute epitome of a fast-talking, wheeling & dealing car salesman. I made clear to him that I was not interested in the Ford Fiesta sedan, only the hatchback...but he continued to talk about the sedan. I have never shopped for a brand new car, this was my first experience and as soon as I walked in to meet with Jaime, he made me feel as though I was one inch tall and knew nothing about what I was doing, let alone about the car I wanted (I am only a woman after all). He kept showing me the sedan on the lot...emphasizing that the hatchback is more money. I actually did a little research before my visit and so I knew the hatchback is more money. But this is my first brand new car, and so I decided I would rather spend a little more money to get the car I want. When Jaime finally let us take a car for a test-drive...he brought the keys to the sedan...saying they drive the same. Maybe they do...but again, I was interested in the Fiesta hatchback - NOT the sedan. A few days later, I (very reluctantly after my first experience at Rowe Ford) made an appointment at Quirk Hyundai. I dreaded the appointment all day because of my experience with Jaime. But you know what? The guy there was terrific! He made me feel like a human being, asking me what I was looking for, what I'm planning on doing with my current vehicle, what the best plan is for me, etc. I never once felt that he was being rude or condescending or trying to push a sale on me. He actually agreed with me to sell my car privately so I can get more money (even though it means a delayed sale for him). And he even let me test-drive the hatchback! So...needless to say...I will be buying a new Hyundai Accent GS as soon as my vehicle sells. I wanted to make sure that you know how much of a turn-off my experience at Rowe Ford was and hope that you will all rise above the stereotypical fast-talking, inconsiderate car salesman...it is not what people want, not what they respect, and certainly not where they want to spend their hard-earned dollars. As a side note...my father was also with me and is planning on purchasing a Ford Escape in the Spring. His thoughts on our experience reflect mine and he will not by buying his Escape at Rowe Ford. All in all, you've lost the business of at least $40,000 and all because of a lack of kindness, patience, and treating your customers like human beings. More

Friendly, no pressure sales. Easy to discuss what I am looking for and have the sales team find the right truck at the right price. Have purchased four vehicles from Rowe Westbrook - would be hard pressed looking for and have the sales team find the right truck at the right price. Have purchased four vehicles from Rowe Westbrook - would be hard pressed to find a better dealership anywhere. More

Ken went above and beyond to not only get me the car I wanted but made me feel comfortable with my decision to buy new. I have over 10 years of sales experience and he couldn't have "sold" my new Ford Foc wanted but made me feel comfortable with my decision to buy new. I have over 10 years of sales experience and he couldn't have "sold" my new Ford Focus an better. Thank you Ken for not only getting me into a safe beautiful car but making the experience unlike any other I've ever had. More

I have been thinking of purchasing a new vehicle for several months and was contacted by two salesmen from two dealerships. William Valle from Rowe Hyundai was one of the salesman. He was genuinely f several months and was contacted by two salesmen from two dealerships. William Valle from Rowe Hyundai was one of the salesman. He was genuinely friendly and helpful. He answered all my questions and did not try to rush me nor was he pushy in any way. It was also clear that he was knowledgeable. My experience at Rowe was very positive. More