Rowe Westbrook

Great buying experiance at Rowe Before visiting this dealership I had not bought a ford since 1951! Jim Hynes is a great salesman, listened to my needs and filled them perfectly. I a Before visiting this dealership I had not bought a ford since 1951! Jim Hynes is a great salesman, listened to my needs and filled them perfectly. I am really enjoying my new ford F-150 Eco Boost. A clean and bright showroom, and my bride loved the music! More

Tried to sell me tires I didn't need during an oil change When I had to get my oil changed suddenly in preparation for a long trip I wasn't expecting and my usual place couldn't squeeze me in, my husband took When I had to get my oil changed suddenly in preparation for a long trip I wasn't expecting and my usual place couldn't squeeze me in, my husband took my car into the service department at Rowe . However, while there, Rowe told him 3 of my tires needed immediate replacement. I was shocked because my usual repairman had put new tires put on my car only months before. So I opted not to have the tire work done at Rowe and instead took the car to a third repair shop for an unbiased opinion. This third place confirmed my suspicions -- my tires were fine. Matter of fact, the shop told me I had MORE than a 50% life left in all my tires. So I would caution anyone who goes to Rowe to get a second opinion on anything you didn't order -- they might try to sell you something you don't need like they tried to do with my husband. More

Rowe Rocks! I just bought my third vehicle from Rowe so that should speak for itself. Going across the spectrum from no credit to great credit, they work hard to I just bought my third vehicle from Rowe so that should speak for itself. Going across the spectrum from no credit to great credit, they work hard to get you the best possible deal. I have always worked with Jim Mathews and will again if I buy another car in the future. He actually listens to what I want/need for my situation and works as hard as he can to get it, without any pushiness or pressure. I was able to check off all the boxes except trade in value (which I will admit may have had something to do with my run in with the curb and mailbox), but the price on the car seemed so good that even with that factored in I think I got an awesome deal. This was my second time working with Ray Lerette from finance and he is fantastic. Coming from a person who is always nervous about financing, its nice to have someone who is reassuring and friendly to work with and goes the extra mile to get you the best rate possible. Go here and work with these guys....you won't be sorry. More

Great Service Department I have had several experiences with this Service Department. They have all been very good, the varying services that were needed for my 13 year old Fo I have had several experiences with this Service Department. They have all been very good, the varying services that were needed for my 13 year old Focus were explained clearly, any options laid out and I wasn't pushed to any particular conclusion. Overall, my experience has been very positive with Rowe Westbrook's Service Department. More

Thank You! I was treated with respect, kindness, and honesty. This is the 3rd car that I have purchased from Rowe and it won't be the last!! Thank You!!! I was treated with respect, kindness, and honesty. This is the 3rd car that I have purchased from Rowe and it won't be the last!! Thank You!!! More

Friendly Service When I arrived at the dealership, I was promptly greeted by Will Valle. I told him what I was looking for and he immediately led me to a vehicle fitt When I arrived at the dealership, I was promptly greeted by Will Valle. I told him what I was looking for and he immediately led me to a vehicle fitting my description to test drive. I then drove a car of a different color before settling on a gray metallic 2014 Hyundai Elantra. We then went inside to discuss financing. Everyone was very friendly and Will made the transaction painless. I would certainly recommend Will and this dealership to everyone I know looking for a car. More

Pleasant Buying Experience Rowe Westbrook's Kevin Callnan made buying a new car a positive and remarkably stress-free process. Rowe has the inventory and Kevin has the experienc Rowe Westbrook's Kevin Callnan made buying a new car a positive and remarkably stress-free process. Rowe has the inventory and Kevin has the experience - its a GREAT combination! More

great salesman My salesman Patrick Moore did a great job. He did not pressure me, He was patient and showed me the cars I asked to see. I told him that I would be ba My salesman Patrick Moore did a great job. He did not pressure me, He was patient and showed me the cars I asked to see. I told him that I would be back in two days to purchase the car. when I cam back unexpectedly the next day (on his day off), he drove down to the dealership within 15 minutes and was there to take care of my transaction. What I did not like were the several verbal comments other sales people made to him regarding his attire right in front of me. He was dressed in a nice collared shirt and jeans. To me, it was way more important that he get down to the dealership quickly rather than be in a three piece suit. Making these comments in front of the customer to another sales agent is totally irresponsible and makes the customer feel uneasy. I applaud the dedication Patrick showed my dropping everything from his busy day to make the sale and get the job done. This should be applauded by the dealership not frowned upon. As a customer, he went above and beyond and that is all I ask for. I think if the sales team there was a little more team oriented, that would go a long way to making the atmosphere more welcoming. You can definitely feel the tension with some sales associates towards others. Other than that, it was a good experience. More

Awesome Experience Thank you Jason and Mike with helping us purchase my daughters first car. You truly made us feel like family and couldn't have asked for a better exp Thank you Jason and Mike with helping us purchase my daughters first car. You truly made us feel like family and couldn't have asked for a better experience. She is looking forward to her complimentary car washes!! More

Dodge Dart SXT/Rallye - Phenomenal Experience My experience at Rowe Westbrook was phenomenal. Jason Burns went beyond my expectations with his customer service, courtesy and ability to meet all of My experience at Rowe Westbrook was phenomenal. Jason Burns went beyond my expectations with his customer service, courtesy and ability to meet all of my needs for purchasing a new car. He was very professional and made the entire process run very smoothly. I would definitely recommend Rowe Westbrook and Jason Burns to anyone that was looking to buy a new car. More