Rowe Westbrook

Connie and her team, in the collision department, are terrible people to work with and should be removed from their positions immediately so that nobody else has to suffer personal property damage at the terrible people to work with and should be removed from their positions immediately so that nobody else has to suffer personal property damage at the hands of Row Ford Collision. I had some dents and scratches to be repaired on my 1997 BMW M3. These were small damages caused by rocks being thrown from a lawnmower, not very serious repairs at all. This car was in amazing condition when I brought it in for repairs (aside from the dents and scratches to be fixed). They had my car for almost 2 months, leaving me without a vehicle to drive... They never reached out to me about delays or anything, I had to basically harass them for any updates at all after being ghosted for weeks at a time. They incorrectly assessed the damage when I dropped it off, even though they took pictures and looked over the car with me. They failed to repair one full side of the vehicle, the side that they did "repair" was covered in new scratches, dents, and wavy panels. There was damage to my wheel caps, interior door panels, wiring harnesses, and more. The only thing that they did right was paint color matching. After telling my insurance company about this, they scheduled me for a 2nd repair to fix their mistakes and to actually fix the side that they neglected to touch. I dropped my car off and waited 2 weeks, then I was told that they could not fit me in the schedule and I should pick my car up... 3 months later I finally got an appointment. I was assured several times that my car would be finished before any salt would be on the roads (this is a summer only car that has never seen salt in its life). Not only did they not repair it in time (took them almost 3 weeks), they drove it around their parking lot in the salt and made me pick my car up and drive it home through salt in below freezing weather so that I cannot even wash it off. Now my car will sit covered in salt all winter and rust. They failed, again, to repair anything to an acceptable standard. Each side of my car is covered in swirl scratches, every single panel on the car has new scratches, my windshield has a HUGE gash across the drivers field of vision. Obviously there is no shop foreman that looks at the vehicles to approve that the work has been completed properly, or they are so bad at their job that they don't even care... To top it all off, they took my car for a LONG joy ride (I set my trip to 0 when I bring my car in for service, it was at 800 when I picked it up) and my Check Engine Light is now on. This place basically took my 9/10 condition collectors car and ruined it twice. They don't even have the guts to apologize or act like decent people when they basically ruined my car. Every single person on this team should be fired and replaced with people with actual work ethics and skills to do their jobs. More

Seth was honest and efficient to work with. Buying a car during a really low inventory time was not fun. But Seth was honest and upfront about pricing which I respect. Rowe also did not incorp Buying a car during a really low inventory time was not fun. But Seth was honest and upfront about pricing which I respect. Rowe also did not incorporate what some other dealers were calling a "market adjustment" which seemed to be blatant price gouging during a tough economic time with very limited supply. Rowe and Seth seemed honest and I think I made the right choice going with them. More

Seth was a pleasure to work with. Expediently and accurately executed the delivery of my new lease vehicle. Expediently and accurately executed the delivery of my new lease vehicle. More

I had an excellent experience with Rowe Hyundai. Seth was very helpful both before and after the lease of my Tucson. Financing was easy and stress free. Seth was very helpful both before and after the lease of my Tucson. Financing was easy and stress free. More

Seth Taylor was very helpful and helped me get my brand new car and was honest and great at listening and meeting my needs. One of the best experiences I have had buying a car and he kept things 100% hones new car and was honest and great at listening and meeting my needs. One of the best experiences I have had buying a car and he kept things 100% honest and transparent which I genuinely appreciated. I absolutely love my new car and could not have had a better Sales representative help me he made me feel helped and welcome and all my needs were met 100 percent. He went the extra mile and made sure I was getting a blue car and turned out finding me my favorite shade of blue and it has all the bells and whistles which is even cooler. He had a great sense of humor, an amazing personality, very personable, friendly and helpful. He made sure that everything was clear and showed he cares about the customer's satisfaction and understanding in addition to the sale. He took the time to make sure I truly understood what he was saying and that I was getting the best deal for my time and money. Seth made sure that all my accomodations I requested were met and made sure to explain clearly what things meant when I didn't understand it. He made sure the process went smoothly and in a timely manner and he even made sure to call me the minute my car arrived and that it was all ready for me when I came to pick it up. He was very knowledgeable and when he wasn't 100% sure about something he was at least honest about it which I appreciated. He took the time to follow up and make sure if I had any questions after getting to drive my car for a few days that I knew he was available to answer all my questions whenever I had any. Overall I would have to say a completely amazing and successful experience thanks to Seth Taylor. More

My family worked with Lou and had a wonderful experience. We had our 2 year old son with us and everyone was so friendly and kind. Jason, another salesman even gave him a matchbox car! We went in looking to We had our 2 year old son with us and everyone was so friendly and kind. Jason, another salesman even gave him a matchbox car! We went in looking to check out two vehicles which we had the opportunity to test drive. The experience was great and the process was easy. Lou was great with our son and he had a blast at the dealership. It was a great experience overall and we recommend Lou and the team at Rowe Hyundai to another looking for a great car buying experience. More

Matt was a pleasure to work with! Very knowledgeable, personable, pleasant, Not pushy! Love my new Ford Escape..Thank-You Matt for making this a great experience! Very knowledgeable, personable, pleasant, Not pushy! Love my new Ford Escape..Thank-You Matt for making this a great experience! More

Upgraded from an F150 to a diesel F250. Very knowledgeable and helpful throughout my experience. Very knowledgeable and helpful throughout my experience. More

Rowe Ford in Westbrook, Maine was just what I needed. I went to test drive a truck and when I got there I talked with Lou who is a salesman. When I was undecided we talked about my options and in the end I went to test drive a truck and when I got there I talked with Lou who is a salesman. When I was undecided we talked about my options and in the end I went home with a 2022 Ford Explorer XLT. I'm super impressed with the knowledge Lou had about the vehicles and Rowe Ford went above and beyond to get me into that SUV. 5 Stars from me and highly recommend Rowe Ford!! More