Rowe Westbrook

Man, Rowe ford in Westbrook… you have kindness, compassion, ethic, you all work hard, you treat people like family from the second people walk in. I saw this for myself with other customers- and, w compassion, ethic, you all work hard, you treat people like family from the second people walk in. I saw this for myself with other customers- and, with myself. John Bombach, Liz, you both worked so hard for me. I’m a recovering addict, I have recreated my life beside God, and a single full time father. YOU made it possible to make a HUGE upgrade in to a safe vehicle for my 7 year old son Noah. YOU made sure I was treated with respect, integrity, honesty. Thank you so much. For helping me and my boy. Y’all deserve an award 🙏🙏 One love. ❤️ -Berlynn Henderson More

I was not impressed the way they treated me as a client they didn't garentee my service the deal I was granted was thrown away when I got there they knew very well that I couldn't get qualified for there c they didn't garentee my service the deal I was granted was thrown away when I got there they knew very well that I couldn't get qualified for there car they offered and I was already pre-qualified through Westlake financial and had set up a car and they should've granted me a deal like the one I was More

Very helpful finding the right car for me and being very communicative throughout the process communicative throughout the process More

I have had my 2015 Ford Edge serviced at Darlings, Casco Bay and now Rowe. Hands down, Rowe has provided the best service! Adrianne Mcallister, my service advisor, "is nothing less than extraordinary" I'm f Bay and now Rowe. Hands down, Rowe has provided the best service! Adrianne Mcallister, my service advisor, "is nothing less than extraordinary" I'm feeling very fortunate to live in Westbrook and will be taking my Ford Edge to Rowe anytime it needs service. Thank you Adrianne and Rowe Ford! More

My husband and I each have Fords as well as my son. We all purchased our vehicles from Rowe Ford. Westbrook. we service our cars at the purchase location and feel we feel that our vehicles are safe, re We all purchased our vehicles from Rowe Ford. Westbrook. we service our cars at the purchase location and feel we feel that our vehicles are safe, reliable and comfortable. The sales department has been excellent. We’ve had service issues in the past, but they’ Half promptly been taken care of by the excellent management team we would like to mention Deb Goodine for going above and beyond to make sure our needs were met we will continue to be loyal customers and refer people your way thank you Susan and Glen Michaud More

Matt was great to work with. Matt made the process simple and easy. Liz was excellent at the closing. Thank you. Matt made the process simple and easy. Liz was excellent at the closing. Thank you. More

We purchased a brand new Hyundai from this dealership. The salesman was great. When it came time for our first service we started having concerns. Trying to schedule was difficult. The person kept saying The salesman was great. When it came time for our first service we started having concerns. Trying to schedule was difficult. The person kept saying my mileage was not enough even though we had purchased an extended warranty that clearly stated it was. We has also received an email that there may be a problem with our engine control system and should have our car checked at our earliest convenience. The person scheduling my appointment told me to disregard that email and continually spoke to me in a condescending tone. We went to our service appointment and by now we had a check engine light on. Unfortunately, because the person scheduling my appointment refused to acknowledge my request to follow up on the email I received they were unable to check my car out that day. So now we had to make another appointment. We did and brought the car back 2 weeks later. When checking in and not before we were told we had to leave the car all day or reschedule again. Luckily we have a relative near this dealership that bailed us out. When I shared my feelings of this being the worst service experience for a brand new car I was told by the woman at the desk that I “ was being quite harsh”. I don’t think so!! In the end there was a problem with the emissions and the part is back ordered which means another service appointment. We can only hope their customer service has improved by then More

Great experience! We walked in, Seth had our paperwork all ready. We did a test drive, signed and were back on road in less than an hour!! We walked in, Seth had our paperwork all ready. We did a test drive, signed and were back on road in less than an hour!! More

Matt is OUTSTANDING very personable, made our entire experience smooth. I can’t say enough about his professionalism. I’d give 10 stars if that was an option!!! 👍 experience smooth. I can’t say enough about his professionalism. I’d give 10 stars if that was an option!!! 👍 More