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51 Reviews of Rowe Auburn - Service Center
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March 29, 2017
Reliable and dependable It's sometimes difficult for woman to find a place they trust for repairs. My vehicle was looked at and the issues were found and fixed at a decent p It's sometimes difficult for woman to find a place they trust for repairs. My vehicle was looked at and the issues were found and fixed at a decent price. Mostly the person who worked on my vehicle was very thorough and did a great job. More
by Jangela
Employees Worked With
Marcus Campbell
April 20, 2016
Very helpful Jen was very nice and helpful in taking care of my vehicle's service appointment. She listened to my concerns and quickly got the service write up don Jen was very nice and helpful in taking care of my vehicle's service appointment. She listened to my concerns and quickly got the service write up done. She notified me when the vehicle was ready and informed me of a problem with a tire on vehicle. She knew it created a problem for me to get the tire replaced and offered to work at getting an appointment that would fit my schedule. Thanks for the genuine concern and help! More
by Lee
Employees Worked With
Dan Brissette, Jennifer Robinson
February 19, 2016
Extremely bad service when I get my car fix You have had my car for 10 days with no word when it will be ready. Paul Lacasse 784-6147 - Please answer me this time. You have had my car for 10 days with no word when it will be ready. Paul Lacasse 784-6147 - Please answer me this time. More
by Paul Lacasse
Employees Worked With
Chris Goulette
January 11, 2016
Sloppy workmanship. We recently had our 2009 Kia Borrego in for an oil change and a tire rotation. We have owned the vehicle since new. The dealership recommended the 9 We recently had our 2009 Kia Borrego in for an oil change and a tire rotation. We have owned the vehicle since new. The dealership recommended the 90,000 mile service which consisted of a transmission flush (closed system, so no way to check level) and a coolant flush. The total work cost us a bit over $500, which I thought was on the pricey side, but when you have work done at dealership, it is likely to be done correctly. After driving about 1,500 miles, we noticed the car was shifing hard and hitching, then the check engine light came on. We took the vehicle back to Rowe, and they determined that their was a camshaft failure, which required a major engine overhaul...fortunately the car was still under warranty and after two weeks the engine was repaired at no charge - gotta love that 100,000 mile warranty!!! After bringing the vehicle home, I noticed a puddle of oil under the car. I wiped it up and it came back. I also noticed the same hitch in the car that we had before - I returned the vehicle to Rowe and they determined that the oil pan had not been tightened and oil was leaking out the gasket. They also found that the Transmission was 2 1/2 quarts low - when I asked how it got that way, they told me that it most likely did not get filled properly when they did the transmission fluid change. (The coolant was also low and topped off - looks like not enough of that got added at the 90,000 mile service either.) I have to give Rowe credit for owning up, but it now makes me wonder if any of the other work I have had done there was done correctly. Two jobs; two mistakes. I also can't help but wonder if the lack of transmission fluid and "hitching" caused by it contributed to the engine failure. I complained to the gentleman at the service desk that I would expect more for $500, and was told that they didn't charge me for repairing it the second time around. (I would hope not!!!) Based on the above, I could not recommend Rowe Auburn for any work outside warranty work authorized by the factory. I would say that everyone I dealt with was courteous and respectful, but with the high rates, I don't think it sets a high bar to expect the work to be done correctly the first time around. More
by SDA4
Employees Worked With
Unknown, Tom from Service and the other guy at the desk when we picked the vehicle up.
January 05, 2016
Alone in Walmart parking lot Purchased Kia 5/14. It has performed as promised until my steering wheel locked up while I was about to leave Walmart today (1/5/16) coldest day of th Purchased Kia 5/14. It has performed as promised until my steering wheel locked up while I was about to leave Walmart today (1/5/16) coldest day of the season so far. My call to the service department didn't go as planned until they connected me to Brian Kelsey at my request. He had told me, "any problem call me" He arrived at W/M within 5 mins and unlocked the steering wheel, What a relief as I was getting VERY anxious. Thank you Brian. Rowe Ford, you are lucky to have such a dependable salesman on your staff. More
by MJWhittier
Employees Worked With
November 25, 2015
DON'T TAKE YOUR CAR HERE!!!!!! I had two different places diagnose my problem as the brake master cylinder -- my own mechanic (who couldn't do the work) and the VW place in Watervil I had two different places diagnose my problem as the brake master cylinder -- my own mechanic (who couldn't do the work) and the VW place in Waterville (who didn't get back to me). I took my car here and that was a huge mistake. They replaced the master cylinder and made my car unsafe to drive! My brakes no longer worked. They charged me $400 for that and said they weren't liable because they didn't actually diagnose the problem. I tried to tell Jen Robinson, Chris Goulette, and Dean Swindler several times that they made my car unsafe to drive. All of them said it was not Rowe Auburn's fault. At one point Jen Robinson told me, "YOU made your car unsafe to drive. We just did what YOU asked us to." No kidding -- she actually said that! After fighting with them for hours, they finally agreed to put the old master cylinder back on the car. Like magic, my car was suddenly safe to drive again. So obviously, they had a defective part, but they still tried to charge me over $400 for putting a defective part on my car and destroying my brakes! They eventually refunded my money, but I would never go back here. More
by Avoidroweauburn
September 16, 2015
My salesman Mr Bruce Weld Again I would like to thank Mr Weld for the way he took care of my wife and me when we came in for a service visit on 9-15-15. He made sure everything Again I would like to thank Mr Weld for the way he took care of my wife and me when we came in for a service visit on 9-15-15. He made sure everything was going smoothly and that we were satisfied with the work performed. We were. Our service writer Jesse Beaulieu was very courteous and explained things so I understood what work was done. Thank you Jesse. Everyone that we have dealt with at Rowe Auburn has been very professional and helpful. I will come back again when I need another vehicle.. Regards Richard Libby - Fryeburg More
by Richard Libby
Employees Worked With
Bruce Weld
September 04, 2015
Excellent Service My name is Suzanne Litalien .We own a Ford Fusion and love it.I m writing about the great service I received when bringing our car for recall. The yo My name is Suzanne Litalien .We own a Ford Fusion and love it.I m writing about the great service I received when bringing our car for recall. The young man is Jesse Beaulieu. Very polite effecient and nice. The wait was not long.Thanks for the great service.Sue Litalien More
by suzanne 128
Employees Worked With
Jesse Beaulien
November 24, 2014
Very Accommodating Because a rock hit my windshield on my new Kia I had to have a new windshield installed. The work was not done at the dealer. The new windshield has a Because a rock hit my windshield on my new Kia I had to have a new windshield installed. The work was not done at the dealer. The new windshield has a bad distortion which is very distracting while driving. While the glass company has been very helpful, the Kia dealer (not Rowe) they purchased the glass from has not. So I asked my salesman Brian if I could come look at a new car to see if there was any distortion in the windshield. Not only did he let me look at one in the showroom he also let me test drive another Kia to see if the distortion was there. There was little to no distortion. You can't ask for better service than that! By the way, the Kia is great!! More
by bickwhit
Employees Worked With
July 11, 2014
Excellent experience in service department I have brought my car in a couple of times for service. One issue was a difficult one to resolve, involving a lot of interaction between the service I have brought my car in a couple of times for service. One issue was a difficult one to resolve, involving a lot of interaction between the service department and Ford. Ken in service kept me up to date as work progressed, was very solicitous of my need to have alternative transportation and was, overall, very friendly and professional. I could not be happier with the service department, including the shop foreman who volunteered to take a test ride to better understand the problem. Without question my experience means that when I need to replace my car the first dealership I will go to will be Rowe Auburn. More
by Robert Faunce
Employees Worked With
Ken and the shop foreman
