Rowe Auburn - Service Center

Go somewhere else I am the owner of a 2017 Ford F150 that I purchased from your dealership 18 months ago. words can't express my frustration both with Ford in general a I am the owner of a 2017 Ford F150 that I purchased from your dealership 18 months ago. words can't express my frustration both with Ford in general and this dealership in particular. To provide some context, I have been a loyal customer for over 20 years and have purchased sixteen vehicles at Rowe for my wife and I over the years. In addition, I have routinely referred friends and family to Rowe for their vehicles and have often been personally involved in their purchase experience. I have done so because I had a solid relationship with my salespersons, sales manager, and service department staff. Unfortunately, I will now be putting my efforts toward steering people away from Rowe whenever possible. My 2013 Ford Focus needed a full transmission rebuild at 7,000 miles. My wife’s 2013 Ford Flex spent nearly as much time in the service department at Rowe as it did in our driveway, including almost THREE months in which the entire vehicle interior was stripped out and rewired because their service department could not figure out the cause of an “electrical gremlin”. Despite this, I stayed loyal to Ford and Rowe, but my experience with my F150 has been the last straw. My purchase experience was so frustrating that it necessitated two face-to-face meetings with their former GM, Mark Axelssen and multiple calls to Ford Corporate to complain, as they had lied in their advertising campaign. At 10,500 miles, I brought my truck in for service and explained I was losing coolant. The service dept. simply topped off the reservoir and said it was fine. I brought it again one month later, and again they said there was no problem and topped it off. I returned again 2,000 miles later on April 17th with no coolant in the reservoir. While the service dept. took me seriously this time, it took them SEVEN WEEKS to even be able to diagnose what the problem was and my truck was out of service for a full two months while they rebuilt the top end and replaced the cylinder heads. My truck was returned to me in June 13th. Last week while heading in to work, the truck experienced catastrophic failure and died in the middle of a busy intersection at 7:30 in the morning. I am currently waiting to hear how long it is going to take this time to fix whatever mechanical failure has occurred this time. I am being told the timing tensioner "failed" and they will have to tear apart the motor to see how much damage was done. A miraculous diagnosis given that my truck is sitting in the exact same spot on their back lot that it was a week ago when the two truck dropped it there. Given all of the negative experiences I have had with Ford vehicles as of late, I fully intend to be persistent and vocal with Ford about my disgust with their quality and building a lemon for me. However, given the sheer length of time it has taken to get vehicles returned to me from Rowe's service department, coupled with an apparent inability to adequately locate and diagnose problems in Ford vehicles, my frustration and anger is equally directed at Rowe Auburn as well. I understand Rowe is a large dealership by Maine standards, and I am a small drop in a large well of customers. But let me assure, I will be doing whatever I can to share my experiences with those willing to listen. A very disappointed customer. More

No Service I took my Ford F350 to Rowe Ford in Auburn, ME on 12/22/2017. I told them I had recently paid another dealer to replace the fuel filters. The truck I took my Ford F350 to Rowe Ford in Auburn, ME on 12/22/2017. I told them I had recently paid another dealer to replace the fuel filters. The truck sat for a week before the dealer looked at it. The Ford dealer in Auburn charged me for batteries even though the truck was turning over. When I picked up the truck, it would not start until Rowe Ford put a booster on it. I broke down again with it, and found the fuel filters needed to be replaced. I spoke with Jen Robinson, but she would not warranty the parts from another dealer. More

GHOST HOAX? In the last couple of months I've spent with them in a Tiguan over $3,500. Each time the cost was way superior to the initial budget, but I was called In the last couple of months I've spent with them in a Tiguan over $3,500. Each time the cost was way superior to the initial budget, but I was called, accepted and then paid. This week I brought again the car because the sunroof shade headliner was unglued in one side, but working. We agreed that they would look at it and let me know if it could be repaired with no big investment. I was called few hours later with an offer for repair of another $2,000 ($500 list price of materials, rest of labor). It is curious to me that always I end paying between $1,500 and $2,000. I said I did not want to repair it and went to pick the car up. And the nightmare began.... The fabric was just not unglued. It was not only not working anymore. The fabric was broken, the mechanic system not working anymore and visible damaged. Someone had definitively broke it much more that it was. When I complained, I was told by the Service Manager, to have a little of patience, that she would try VW to pay for it (why VW would admit that??????) and she would talk with her people. I was called and been said that VW didn't want to pay the repair (surprise????) and that her people told her that nobody had touched anything and that she would make me $300 off of the repair. Of course I said no and asked to talk with the GM. Making a long story short, the GM repeated the script of needing some patience for talking with his guys and he would let me know, ending with an offer of $700 of of the repair, and not given any explanation of why the shade headliner had appeared so much damaged than when I left ( a bunch of junk according to his own words). No answer, just $700 off... It was also very curios that the Service guy who saw together with me the car when I left it and when I came to pick it up was not consulted but put apart of the whole investigation (maybe because he was a notary of what has happened?) Of course I did not repaired it, and of course they will not see me anymore, nor my money. So, be careful, they may have spooks working in making them bigger repairs but they won't respond for them....just...maybe....they try to give you a discount in a very inflated offer. More