Route 6 Auto Mall Kia

The manual says thank you for selecting your new Kia vehicle. That they are a global car manufacturer focused on building high-quality vehicles with exceptional value, and Kia is dedicated to providing vehicle. That they are a global car manufacturer focused on building high-quality vehicles with exceptional value, and Kia is dedicated to providing a customer service experience that exceeds expectations. This Kia dealership does not stand behind the customer service experience at all. Poor customer service, communication, after sell made you may be feeling alone. Do not recommend and Dartmouth location same owner. Note: Had the best sales experience however once the purchase is made it may be a different scenario soon. During the purchase there's a check off list that my sales rep made me sign off in advance I didn't have the vehicle in my position to compare I just stated yes okay to everything, and then they offer you your 10K maintenance free if you're willing to put a five-star review on Google for them. A push for a speedy review will not inform people on the dealerships integrity. More

Previously no complaints but this last experience was terrible. 3 days to get my car back and it only needed a battery. Also was supposed to upgrade the anti theft software and did not complete it, now terrible. 3 days to get my car back and it only needed a battery. Also was supposed to upgrade the anti theft software and did not complete it, now I have to go back again!! Very disappointed in them this time!! They used to be very good, not anymore. More

The service manager carl sexually harassed me late last year. I reported him to the female office manager. Left several messages and I was never reached out to. I reported him to the general manager. No re year. I reported him to the female office manager. Left several messages and I was never reached out to. I reported him to the general manager. No reply. An employee later told me he does it to the low level female employees too and they aren't going to stop him. More

Every time I've gone in to have service done on my car, I am always greeted by multiple employees with a friendly welcome. This last time I had the pleasure to be greeted by Manny who was absolutely wonderfu am always greeted by multiple employees with a friendly welcome. This last time I had the pleasure to be greeted by Manny who was absolutely wonderful. He took the time to explain a light issue and didn't hesitate to explain it again when I didn't quite get it the first time. He made sure I was comfortable in the waiting area and kept me updated on the progress. I couldn't ask for better treatment. So, thank you, Manny. You get a 5 star from me!!! Just one thing though ~ wish you mentioned how good the Vanilla coffee is before I drank two latte's. LOL Oh well, there's always next time More

Very courteous and quick service done. Informed me on service done and what else needs to be done. No complaints Informed me on service done and what else needs to be done. No complaints More

Most unprofessional General Manager Mark Franco. I've ever seen in my life. Was referred her by a car salesman who i fully trust and bought the suv from for a starter or potential dead battery as t I've ever seen in my life. Was referred her by a car salesman who i fully trust and bought the suv from for a starter or potential dead battery as the car wouldn't start from one day to next. Had the car towed in to Route 6 Kia Motors. Was advised the battery was dead and needed a new one. Was then told they noticed my brake peddle was to the floor of my vehicle. My car left him my house with no issues with my peddle or brakes, this wasn't even a topic of discussion again it was my starter or battery. Was told they wanted to do a diagnostic to find out what was going on with brake peddle advised do not as there was no issues with my breaks the night before my car wouldn't start. Got call back few hours later saying the break line is leaking that i was missing a break pad in the front, which is ridiculous as brake pads don't fall out of your car even if your pads are low. Was then told my calipar expanded and I needed a new calipar too. They then advise that it's going to cost me 756 bucks for a battery, break pads and a callipar. Called to speak to GM Mark Franco who was rude, arrogant and actually hung up on me while speaking. His exact words were, "I didn't tell you to come here." I laughed and said I was referred here and trust me I"ll never come back because there is no way I went from having no break issues at all and now I'm missing a break pad and I need all this work done to my breaks. They actually then tried to blame the tow truck company that perhaps the brake pad came off when the car was lifted. Most unbelievable thing I've ever heard. Will never do service ever here nor would I ever recommend anyone get service at this location. GM should be fired for the way he talked to me as customer and for hanging up on me. Poor customer service worst of the worst. More

Yesterday, March 10, 2022, I brought my 2017 Kia Sorento into Rt. 6 Automall Kia for an oil change. The visit was uneventful except that the Service Advisor, Raymond Burnett, neglected to include the oil ch into Rt. 6 Automall Kia for an oil change. The visit was uneventful except that the Service Advisor, Raymond Burnett, neglected to include the oil change discount coupon in my invoice that I handed him upon arrival, and attempted to overcharge me approximately $10 more. Once I refused to accept the bill and asked him to reprint it to include the coupon that the dealership mailed to me, he apologized and printed out a new invoice, [#129954], with the discounted coupon price. I then paid my bill and left the dealership. Today, March 11, 2022, I drove my vehicle for the first time since picking it up at the dealership yesterday, which is about 4 miles from my home. After driving approximately 7 miles I heard a beep and noticed that the red oil light on my dashboard was illuminated. I pulled over and called the dealership. I explained that I had an oil change yesterday and suddenly the oil light was on. I spoke to John Yeary who could not make a decision as to whether I should continue driving to drive the vehicle back to the dealership, or have it towed there considering I had AAA. I asked to speak to a manager and John stated that they were all out to lunch. I then drove my car approximately 3 miles back to the dealership. I spoke to John Yeary and showed him that the red oil light was illuminated and that I wanted to speak to the service manager. He stated that the manager was unavailable, [clearly hiding from me], and he would take care of it. After approximately 45 minutes I asked a woman if I could speak to the service manager and she said, “What do you want from me, he says he’s unavailable.” She then went out into the parking lot and enjoyed a cigarette. Finally, the manager, Carl Evans, appeared from an office. He was very rude condescending and argumentative. He had no customer service skills and would not let me talk. He kept talking over me and said that I like to argue. By now the cigarette smoking lady and John Yeary were involved in the discussion. I felt outnumbered and I told Carl that he was going to hear me out and that I can argue with him all day if he wants. He said that he wasn't going to listen and talk over me until I left, even though they never gave me my car keys. I informed him that I was a retired police officer and testified in criminal trials under heavy cross examination, so he was not rattling me. This in when Carl showed his true colors and said that because I was a police officer, I had a sense of entitlement. At this point the manager of the dealership appeared and looked at the paperwork, He told me to have a seat and they would diagnose the problem and that he had nothing to do with service, but according to the paperwork, it was probably an oil pressure pump or an oil pressure switch. I now was completely outnumbered and felt unsafe. I repeatedly asked for my car keys so I could leave, but only after I threatened to call the police did, they give me my keys. I then drove to my neighborhood mechanic and explained the situation to him. He stated that this happens often when the oil filter/cartridge is installed incorrectly, and the O-ring is not seated correctly. I left the vehicle with him, and he will check the oil filter in the morning. If that is not the problem, then he will check the oil pressure switch. I don’t care how much it costs me; I’ll have the work done by my neighborhood mechanic, and NEVER return to Rt. 6 Automall Kia. At least I will be treated with respect, feel safe, and not be discriminated against just because I’m a retired police officer. More

Absolutely the worst service i have ever experienced in my entire life. I have been waiting eight weeks for my car to be repaired. They apparently did zero inspection and thought my car was a loan so didn' my entire life. I have been waiting eight weeks for my car to be repaired. They apparently did zero inspection and thought my car was a loan so didn't bother to offer alternatives/after market parts since i had been waiting so long. I don't think they even looked under the car to check what i actually needed because after finally getting the pipe, they just then realized that there was another part needed that was very clear from just looking under the car. They refused my insurance's check without telling me so when i finally went to pick up the car, i was told it would be over $3000 when i was only supposed to pay $500, so after already being dropped off, I had to call for a ride again because i was stranded without a car. They never called to give me any type of update or reason for delay. The time they had called was to tell me when my car was going to be ready...and then another phone call saying that it wasnt because they needed that extra part.(as mentioned above) I had to call every single time, and i would never be transferred to anyone that knew anything, just blanket responses from reception. I had called to ask for my license plate number (since it had recently changed and all of my paperwork was in the car) and the girl told me she didnt know it and that she would need to get the technician with my keys.. when she works 3 feet from the parking lot... keys to get my license plate number? I am hopefully picking up my car today and never dealing with this service center again. It almost makes me want to sell my KIA entirely, bad taste left because of this dealership/service center. OH and my car was filthy, didnt even bother to run it through the car wash. Thanks for the bird xxxx. More

Dave Correa and Andrew Bissonette Service Reviews Andrew Bissonette and Dave Correa at Route 6 Auto Mall in Swansea, Ma., take great care of their customers, including me. They and the whole maintena Andrew Bissonette and Dave Correa at Route 6 Auto Mall in Swansea, Ma., take great care of their customers, including me. They and the whole maintenance team are tops in service and care of vehicles sold and leased there. More

Dealer denies warranty claims to save money Dealership denies valid warranty claims to save money. Claims new Optima SX windshields are prone to crack from a small chip in the window. Car is und Dealership denies valid warranty claims to save money. Claims new Optima SX windshields are prone to crack from a small chip in the window. Car is under warranty, windshield cracked while parked in the hot sun (i.e. not from impact). Took down my contact info, never bothered to call back regarding issue. After 2 weeks I had to call them and they said the windows are prone to crack and spread fracture lines. Is this the quality of glass Kia uses? Absolutely ridiculous. Will NEVER recommend this poor excuse of a dealership to anyone. More