Route 46 Nissan

HORRIBLE!!!! ABSOLUTELY HORRIBLE. First, my sister went in there to lease an '11 Maxima. She worked with Brett, absolutely uninformative, no help whatsoever. He had papers ready to sign, and we haven't eve in there to lease an '11 Maxima. She worked with Brett, absolutely uninformative, no help whatsoever. He had papers ready to sign, and we haven't even looked at the car, just spoke on the phone. He started bragging that he sells a certain number of cars, etc. She left. She got her Maxima at Route 23 Nissan/Ford, great experience, no hassle. I decided I wanted one as well. I went in on Wednesday, the 1st of June. Not sure the salesman I spoke to, but he didn't like me right away. I mentioned to him that I am looking at a Maxima with Sport plus Tech. He asked me lease or finance, and I mentioned that I wanted to speak about the price first, clearly he already assumed I didn't know what I was talking about, being 22 and fresh out of college. He went in, and get the 'big' dog as I see he has been called on this site, Richie. Same thing, he mentions money factor, thinking I don't know what I'm talking about. My credit is bad, but I have my sister to cosign, and she wasn't with me at the moment. He mentioned how I don't qualify for a lease, only finance. I told him, I can get qualified, I want to see what numbers you can give me. Anyway, he wouldn't, so we say our goodbyes. I heard him utter some expletives, like 'Get the eff outta here.' I wasn't going to waste my time. I went ahead and went to the Nissan on Route 23 with my sister yesterday, June 2nd. I was definitely aggressive seeing as the experience I have had so far, but the guy was nice. Found the car I want, but I told him I'll think about it. I figured, were on our way back, let's stop again on 46 and see, since my sister is with me. Not sure what the guys name is, that helped me. Spanish guy, as soon as you walk into the 2nd door, his desk is on the left. We see Brett right away, he assumes were here for my sister, so he gets excited. My sister informs him to look at her Maxima outside, he looks aggravated and mentions that he sells more cars than anyone else. That wasn't the problem. I sit down with the 'salesman' and we speak. I mention I was there last night, etc etc. He asks some questions, I mention they had a deal for the SV Sport for $249. He says that it is for the base S. I told him, the base S was online for $179. He switches his story to the, ' you don't qualify for the $249.' Which is fine, I understand my credit is horrible, but to tell me that I can get it for $400, that is $150 more a month, that's ASTRONOMICAL interest difference, or Money factor, etc. UNHEARD OF. I'm not an idiot, so I mention that, and he doesn't seem to know what to say. He asks for my birthday, and mentions, 'Oh that's why you are like this, your sign is virgo.' I say to him, "You actually believe in that stuff?" He didn't like the comment. He gets aggravated, says, 'so I see you have done your homework, smart guy.' I got a quote from route 23, $350 a month for Sport with Tech, with 3K down. He says, 'what's wrong with that, you can't afford that?' Mind you, I don't take too kind to people questioning me like that. If I'm at your dealer, it means I can afford this. Not to mention, I'm an Accountant, straight out of college, with passing the CPA and in pursuance of an MBA next year. That comment rubbed me the wrong way. So now I start to really get 'smart' with him. Eventually he says 'LEAVE.' I told him, 'Hey man, it's not my fault, I'm much younger than you, and already making more money than you.' Normally, I don't stoop to low levels, but once he questions my ability to pay for the car, just had enough. I would speak to a manager, but I believe they are all like this. Complete and utterly unprofessional. Save your time, you will not get a good deal. Anyone who says they did, doesn't know numbers. I can't fathom how anyone had a good experience there. DO NOT GO TO!!!!! I am still extremely aggravated at the way they go about 'customer service.' Even though, it might not mean anything, I'm looking for ways to complain. More

I just want to say what a great experience I had an Route 46 Nissan. I had to downgrade my car and had a budget in mind and Rich and Wagner worked hard to keep me in that number even though I was looking a 46 Nissan. I had to downgrade my car and had a budget in mind and Rich and Wagner worked hard to keep me in that number even though I was looking at a higher priced car they kept reminding me of my original goal. They truly gave me a great price and as a woman I never feel comfortable walking into a dealership, but, Rich Catalano was recommended by a friend saying he would do the right thing and he did. Even the finance manager was really nice. I would definitely send the my referrals. I even got a call from the service manager the very next day and the Head of the dealership also wanted to be sure everything went well and left a message saying if there was any concern to call him. Overall a great experience. Would definitely go back and recommend them. More

BEWARE OF THIS DEALERSHIP. THEY WILL HUSTLE YOU FOR YOUR MONEY AND NOT DELIVER A SAFE RELIABLE CAR. DO NOT USE THEIR CARFAX BECAUSE ITS NOT ACCURATE AND MAY BE FORGED. DONT BE DECIEVED BY THE FAKE SMILES AN MONEY AND NOT DELIVER A SAFE RELIABLE CAR. DO NOT USE THEIR CARFAX BECAUSE ITS NOT ACCURATE AND MAY BE FORGED. DONT BE DECIEVED BY THE FAKE SMILES AND PHONY ACTS OF NICENESS. I bought a 2007 nissan Murano from this dealership about a week ago by a salesman named Patrick Rodriguez. I took it home and within 3 days I had it checked by my mechanic and it was revealed that not only was the car involved in an accident but it also did not pass the Pennsylvania state inspection. I notified the manager about this is issue and he referred me to another salesman, Roman Villanueva, so that I could get the car switched . I ended up with a 2008 Nissan rogue. Prior of buying the vehicle I specifically asked the Roman if the car was in any accidents and asked for the carfax. Roman ensured me that the car was never involved in any prior accidents and he showed me what was believed as the carfax (which it wasn't real). I took the vehicle home and I had my mechanics inspect the car and then it was brought to my attention that the vehicle was involved in a rear end collision and that it was poorly reconstructed back together with glue that was peeling. The mechanic also told me that there was a high possiblity that if I ran over a pothole the whole bumper would fall off because it wasn't fully attached to the vehicle. Also, there was two gashes on the front tires I took the car to return it was then the salesman. He acted very unprofessional by telling his manager "F#ck them" referring to me and my father. Also, prior of me returning the second vehicle I notified Roman Villanueva that my EZ Pass was left in the first vehicle. He told me he had the EZ Pass in his possesion. When I arrived to return the second vehicle he refused to return the EZ pass back to me. This has been the worse experience of my life dealing with these hustlers and their unsafe vehicles. More

I called the dealership because I received a pre-approval for financing in the mail. I was already toying with the idea of getting a new car anyway because I had my heart set on a Altima coupe. So I called t for financing in the mail. I was already toying with the idea of getting a new car anyway because I had my heart set on a Altima coupe. So I called the number as the letter instructed so that I could get a determined loan amount. (since I had received a similar mailing from a toyota dealership, I figured this had to be very similar) so anyway when I called I spoke to Wagner Abreu. after giving him my personal approval code, he said he was still not able to give me an estimated loan amount.hmmm???? interesting. So he insisted I come in to check out what he had in stock. (mind ou it was raining) but since I was interested, I said what the heck. I show up at the dealership and I was informed that Abreu had already gone home. of course IM thinking wth???? Why would you have me drive all this way just so I can be told that you've already gone home? how unprofessional. So after deciding to deal with another sales person, all of a sudden Wagner appears," saying oh I saw you pull into the parking lot so I turned around" ?????? geez how impatient. After sitting down withhim to discuss credit and financing, I couldnt help but feel pressured. He would not answer my questions directly. (something I noticed on the phone, but brushed it off) He seemed bent on asking me questions about my credit and everythign was rush rush rush on his terms. I told him about my poor experience with rte 22 honda a few years back and he didn't say anything to put me at ease. Infact he acted as though he wasn't really listening to my needs as a potential customer. another red flag. I called to speak to another sales rep this morning and reached Bret, who seemed to have no shame in stealing Abreus potential customer, right out from underneath his nose. "telling me if you don';t want to deal with Wagner Abreu you can always come in to see me instead. wow. how sneaky...if this is how they treat each other, then I'd hate to see how they treat their customers During our conversation, Bret kept cutting me off and avoiding my questions as well..When I told Bret about the car I was interested in he quickly told me that the vehicle had already been sold, but then quickly changed his story when I told him I had just come into the dealership on Sat and that there was no way they could have sold it that quick considering the banks were closed when I came in and the dealership was closed on Sun. hello??? lol.NOt to mention wagner had just shoed me pictures of the vehicle online and insisted it was still in stock. so anyway to make a long story short, I did a check on www.dealerrater.com to see a history of previous customer experiences...the results were shocking. There were reviews after reviews of the lying, and poor customer service received at this dealership, as well as unreturned phone calls. after reading the reviews, I have come to the conclusion that this is not the place tat I want to buy a vehicle. I hope something is done about this grimey behavior. With this kind of treatment to your customers, Its baffling how you even stay in business. ughhhh Im going to another dealership instead. More

I purchased a used vehicle here on 2/21/2011. i have yet to recieve the license plates or registration. the temporary plates expired once and the new one they gave me will expire in 5 days! no one can/will to recieve the license plates or registration. the temporary plates expired once and the new one they gave me will expire in 5 days! no one can/will help you when you call. i will not reccomend this dealer to anyone. also the car i purchased has brake trouble that i wasn't aware of until after the purchase. i took the car to stauss discount auto and they informed me that someone put new brake pads on BAD rotors that needed to be changed. i feel like i was ripped off! i wish i knew about this site before i went to this dealer. i've had loads of advice about how to handle the brake situation but am not sure if its the right approach. i only had the car for 2months. what should i do? More

I went there to buy a used car. I chose a Nissan Altima Coupe 2008 for $19900. I paid $3000 down and I got a loan of $23000 from bank. After three weeks I got the book from bank that showed me that I got Coupe 2008 for $19900. I paid $3000 down and I got a loan of $23000 from bank. After three weeks I got the book from bank that showed me that I got this loan not for 5 years as they said, but for 6 years. When I went to this dealer, they did not want to talk to me because I signed all papers already. THEY ARE LIARS. STAY AWAY FROM THIS DEALER. I WARN YOU.... More

First let me say no deal was made because I was fed up with this place. Devin was polite and probably an alright salesman but we didn't get to talk to him long before he brought out the hammer, Rich Cata with this place. Devin was polite and probably an alright salesman but we didn't get to talk to him long before he brought out the hammer, Rich Catalano as mentioned probably 100x on this site. This dude is a straight up liar, with typical salesman attitude and typical sleazy sales pitch. He thought I was dumber than I look I suppose. Kept throwing the word "wholesale" around like I didn't know what it meant. Apparently, he was offering me the new Juke at "wholesale" price which in itself was total BS because it was simply the quoted invoice minus about 800, give or take. It's the same price you get from overstock, edmunds, AAA, or similar sites. Maybe needs to go back to car salesman school to learn this? When I called him out he got nervous and shook around some paper he had and put it back down on the desk (body language).. and then agreed with me LOL. This guy will yes you to death, but it's apparent that everything is a LIE. Then he says my trade in is worth 3k and refuses to give me any more when the car is worth 6-7k easy.. This place REALLY wants to rip you off, it's insane. Then when I got up to leave, turned my back and heard him say "get the f*** out of here" in a sarcastic voice, like I wasted his time or something. I laughed it off because he was such a coward as to not be able to say that to my face. But that was actually pretty funny and somewhat disturbing and I'll tell this story for a long time about my experience at Rt 46 Nissan and the chunky moron who told me to "get the f*** out" of his dealership. Hey Rich or Devin, if you goons are reading this.. I got 5k for the subaru and paid 22700 for a loaded AWD SL Juke at rt.22 Nissan. Hows that for "wholesale"?? LOL.. IDIOTS! More

I'm extremely pleased with my purchase & experience at Route 46 Nissan. I've actually bought 2 cars here & it would be safe to say I wouldn't go anywhere else in the future. If you shop this dealership at Route 46 Nissan. I've actually bought 2 cars here & it would be safe to say I wouldn't go anywhere else in the future. If you shop this dealership, I HIGHLY recommend working with Patrick Rodriguez. He has been extremely knowledgeable, helpful & professional with the entire trade-in & negiotiation process. Typically car buying can be a hassle, but this dealership & its personnel make it easy to do business here. I have and would recommend this dealership to family & friends, and I would have them ask for Pat. More

They said they would pay off the difference of my lease if I leased a new car. I did it was less than 300 dollars. Later a collection agency calls me looking to have it paid off. I went back to the dealer if I leased a new car. I did it was less than 300 dollars. Later a collection agency calls me looking to have it paid off. I went back to the dealer and they acted like they had never even heard about it. I left 3 messages for the General Manager and he never called me back. ABSOLUTE SCUM BAGS! HORRIBLE AND I WOULD NEVER DO ANYTHING THERE AGAIN!! The one time I took my car there to be serviced I had a tire plug and an oil change. IT took almost 3 hours and they charged me $75.00. I will never ever go there! STAY AWAY!! More

I was completely turned off by my experience at Rt 46 Automall. Nancy was very nice, but I felt swindled in the end. Let me explain. I had received a 'lease trade in certificate' valued at $1000 in Automall. Nancy was very nice, but I felt swindled in the end. Let me explain. I had received a 'lease trade in certificate' valued at $1000 in the mail from Rt 46 Authomall/ Nissan and then called and spoke twice to Mariella. She played herself off as a saleswoman and quoted me $269 per month for a Rogue. I confirmed with her three times on the phone that the certificate would serve as the $1000 down payment and that the payments would be $269 per month. She assured me that this was correct. This is the reason that I drove twenty minutes out of the way and came into R 46 automall despite the horribly cheesy commercials and terrible reputation. When my boyfriend and I got out of the car, the sales woman actually came outside of the building to greet us- a little strange, but I didn't think much of it until now when I realize that they are all probably so cut throat that this is what they need to resort to (actually hunting you down in the lot!) When we came into the dealership some stupid hip hop station was blasting- really classy- and no one turned it down. It was actually funny- the place was a complete dump and the offensive music only made it that much funnier to us! We went on a test drive- we had to drive around pressing the panic button to find the car- a little strange and unprofessional- a decent dealership would have located the car and brought it to us. Anyway, the test drive was fine, uneventful. We went back to work out the numbers and I quickly realized that the $269 was out the window- unless of course I put $6000 down on the lease- a far cry from the $0 down my saleswoman wannabe Mariella quoted me. It was explained that the whole '$269 per month thing' was contingent upon having graduated within 6 months, being a veteran, a loyal customer, blah blah blah- complete nonsense. Nancy quoted me $441 with $1500 down- (or something like that) and then the real fun began- she brought out the big guns- a big goon named Rich Catalano. He was pushy, rude and unprofessional. He barked numbers at us and when my boyfriend expressed his concern that this was a bait and switch, he pretty much laughed and gave us a 'what did you expect' kind of look. He then went from $441 per month with $1500 down to $347 per month with nothing down! Quite a difference! When we asked if we could discuss it over lunch- he actually laughed and gave us a patronizing "NO!" WHAT A JERK! If Nancy had any shot at making deal- that bafoon blew it for her. He is the epitome of a sleazy car salesman and I feel sorry for anyone who gets conned by him! So, Route 46 Automall - that is why I didnt buy a car from you. In fact, I bought one tonight from the much more reputable and legitimate Ramsey Nissan. I will tell all of my friends what a horrible experience I had, and will also post on dealerrater.com Keep those awesome commercials comin'- You make buying fun... and SLEAZY!!!!!!! More