Route 46 Nissan
Totowa, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
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I had a very negative experience after purchasing a 2012 Nissan Rogue. I could not get anyone to properly assist me once I drove the car off the lot. They never paid off my traded vehicle which they claimed Nissan Rogue. I could not get anyone to properly assist me once I drove the car off the lot. They never paid off my traded vehicle which they claimed they would and one month later I am still unable to get someone to assist me and I have been sent to the collection agencies because I am in default for non-payment of the traded car. I have made over 4 trips to try to get the matter resolved and made several phone calls but it seems like selling the car was much more important than the customer service afterwards. More
I was looking for a new truck and these guys located one for me with all the options I was looking for. Got it for a great price and gave me a good amount for my trade in. The dealership looked great and for me with all the options I was looking for. Got it for a great price and gave me a good amount for my trade in. The dealership looked great and very clean. Definitely recommending to friends. More
Walked in looking for a new maxima and they located one for me with all the options I wanted. Sales guys were friendly and helpful with helping me find a new car. for me with all the options I wanted. Sales guys were friendly and helpful with helping me find a new car. More
Horrible experience. Dealership is rude, unprofessional, and demeaning towards females. Came to dealership knowing what I wanted. Salesman had an easy sale. Leased a new Juke and they were to payoff my tr and demeaning towards females. Came to dealership knowing what I wanted. Salesman had an easy sale. Leased a new Juke and they were to payoff my trade in. As weeks passed and my auto loan was still open/pending payments, I called and inquired. The salesman told me it was paid off to wait a few more days. I waited a few days and then came to the dealership to inquire was told that although the trade in was under my name they really did not want to deal with me as my husband's name was first on the lease and mine as co-signer (second). My husband called and he was told the payment had been made. A week later we both came to the dealership because the payoff still had not occurred, and after waiting we were told there was a glitch in the system and the check never went out. Another week went by and the tradeoff payment was still pending.... My husband and I both came to the dealership again and inquired. I was told the manager's name was Michael Cibellis. I walked up to Mr. Cibellis and politely asked if he was the manager and he bluntly said NO! I told him maybe you should not wear a name tag with your name and title if you want to deny who you are to customers. He walked away rudely. I then waited for Richard Catalano who I saw twice before. This time he introduced me to a sales manager he said was his boss Jesse Moritz. Mortiz told us they were cutting the check and overnighting the next day and he would contact me to confirm. Needless to say that never happened. I called him back and got the information. Well, it is almost mid July and I leased the car in May. The loan is still open because of interest that accrued during the time between the payoff amount was gotten and the payoff finally was received by Capital One. I again have called, now Mr. Moritz alone for assistance and well nothing has happened. I am really upset with this experience and hope others are careful. Oh and yes, that little review came in the mail to rate the dealership. I filled it out all right!!! More
the used car manager went back on the promise to fix the car after it was part of the initial deal and was written down as part of the contract ( the dealer only fixed what they wanted to fix not what the c car after it was part of the initial deal and was written down as part of the contract ( the dealer only fixed what they wanted to fix not what the car needed to be a safe drivable car.the manager's answer was its a used$ 7000.00 car what we fix is good enough,bad attitute as well More
we buy a used car 25 days later engine blow up and take it to the dealer they say sales guy george first couple times its there fault ( nj law car has to pass inspection ) after coupel days we buy the car it to the dealer they say sales guy george first couple times its there fault ( nj law car has to pass inspection ) after coupel days we buy the car check engine light came on (because they reset the engines computer ) they gonna give us store credit then time pass by even though george want us to give us store credit because mechanic at there shop said its was engines fault ( my dad is 78 years old he can drive a dead car for 100.000 miles no problem ) they sold a car s worth it for 1500$ but sold it to my dad for 3500$ because hes old and doesnt know much we like to buy a car but they dont wanna give store credit or anything like that we are taking this to court and to division of consumer they are already in investigate with better business bureau this people is soo nice until u buy the car after you have any problem they dont care and news 7 help me howard is already looking in this case also soo beaware stay away from these people More
I always owned a nissan until this dealership, i had the worse experience by far....DO NOT WASTE YOUR TIME with these thugs..their moto is "buying fun and easy" more like it was a disaster ...t hey switched worse experience by far....DO NOT WASTE YOUR TIME with these thugs..their moto is "buying fun and easy" more like it was a disaster ...t hey switched their terms by every customer..when i went myself they wanted to charge me $1000 for "bank fee" then when i went in with my boyfriend they took it off...then they said they would pay my car loan off to go into a new one..then another person looks at the car and only wants to pay half....i don't understand why they cant be straight forward....WOMEN please be careful they look at us like we have dollar signs on our forehead...... More