Route 46 Nissan

Shocked. I went here, 2 hour drive to Jersey, for a used Sentra and when I called I was advised only additional charges would be $899 + doc fee. Then I was to I went here, 2 hour drive to Jersey, for a used Sentra and when I called I was advised only additional charges would be $899 + doc fee. Then I was told its nearly $4k more than listed value since they must a full inspection. I then redirected my focus to a new car since why get a used and pay premium and I already wasted the sunday driving to this dealership. I agreed to financing for the dealer price on a new Nissan Kicks. But then was told about warranties i would need since car is new but prone to issues etc. I was sold $4.k worth of warranties on a nearly 36k purchase. I Was told the new car will be full of troubles and my car warrantly wont cover much so we taxed and financed it on, now i was looking at a huge sales price. I asked for copy, while signing everything, he said sure! They processed a portion of the down and the financing and had me signing quickly without reading. I was told a different rate at the table and then a really high finance rate during signing nearly 9% interest, which had to ask for him to disclose. $1475 supplement freight charge was added onto the destination charges already being paid which we glossed over since Several times during negotiating my trade in, I confirmed the additional fees : 899 + dmv fees only and we shook on it. That's it. By the time I sat to close, the numbers shouldve been as discussed. The associate did not mention the charge now the managers who shook my hand when I itemized the additional fees and confirmed there are no additional charges before saying yes. Now when signing, Bernard went through the numbers quickly verbally. I tried to jot down as quickly as I could. I hoped they were being honest. He explained a contract and made me lay out a signature on a tablet. I didn't have access to the document he was placing my signature into. Now 2 weeks later after practically begging for my signed documents I have them. And in that same document it states my right to have access to this contract as the time I signed. I never saw pages 1-4. All generic signatures placed in there, re: interest contract with an arbitratuon clause. They made every excuse to not send my documents my way. I called and messaged nearly everyday, but Bernard kept saying I have it im sending tonight, for 3 nights Then they changed their story to, we'll wait till the plates come in and we dont want to pay twice for delivery. I spend so much money but a delivery fee is an excuse. They even said, oh we typically send it all together. When 2 weeks ago it was, yes you will get your documents as you should once we get the 10k in full. I had rights to this. I emphasized I needed my documents and the 2nd key which they promised after they received 10k. since its a huge purchase, and i requested he give me my copy. He quickly stated that he'd give them to me after my funds were processed. I asked about plates, he said he had them and would send as well. Even NY plates? HE said yes, of course he had them! I was shocked but I emphasized needed the papers ASAP, especially fund breakdown. Had I known he was going to make me wait I would've taken a picture. He refused to email. Refused to share an account number for the financing, stating i cant pay it off now too since itll take 4-6 weeks to have an account set up. Now after speaking to Nissan directly, I've learned they opened an email account In my name to manage my financing account. Lied that I cant pay off my loan right away which In Fact in the contract where my signature was digitally and illegally slapped onto without my consent, states I can in fact pay it off and have right to the document i signed. Especially given I requested it so many times! Illegal. I was so grateful when I left but to have left without a breakdown, without anything I signed and then 2 weeks post them having all fund still not giving my documents? More

Excellent service would recommend them to anyone looking to buy or lease a Nissan. We have dealt with them for over 10 years with no complaints . to buy or lease a Nissan. We have dealt with them for over 10 years with no complaints . More

Do not recommend this dealer. Had not purchased a car in many years, and I came from out of state to look at a car I found online. I could not have picked a worse place. Rude, ext Had not purchased a car in many years, and I came from out of state to look at a car I found online. I could not have picked a worse place. Rude, extremely unprofessional sales staff, hidden fees, paperwork changed after an agreement was made...I could go on. Absolutely horrible experience. I won't be going back. More

We purchased a pre-owned Nissan Rogue in February 2025. 93 days later and 900 miles, the car was showing numerous error messages, so we brought it in for service. The service department told us that a soft 93 days later and 900 miles, the car was showing numerous error messages, so we brought it in for service. The service department told us that a software update defect was causing battery issues and that WE needed to pay to replace the battery (upwards of $600) for an update that they neglected to do prior to selling us the vehicle. This was not our fault, and after several phone conversations and a negative review, the dealership replaced the battery at no cost to us. They just asked that I update my one-star review. I chose not to immediately do that so we could confirm that the problem was properly fixed. Needless to say, one month later, all of the same error messages appeared. Glad we didn't pay for that battery they tried to force on us. We discovered that the rear hatch was leaking water (again, something that should've been found during the inspection prior to the sale). A little over three weeks later, the dealership STILL has the car. Now the story is that the leak is shorting out wires and causing the errors (guess it wasn't that battery after all). I can't even begin to tell you how many times I've called for updates and was told "I'm waiting for my manager to get back to me" or no follow up at all. Then I was told that they're considering a few options. One option is to replace the rear window and do a leak test, otherwise there's a leak in the hatch. I was told that the warranty does not cover leaks, and I made it VERY clear that I will not be paying for something that they did not properly inspect. I was told that the hatch replacement could cost $4,000, but "they don't expect me to have to pay that." During this process, George, our salesman, called me to see if I knew of anyone in the market for a car. Ha! How quick he is to sell a car but doesn't help when we're told to go back to our salesman to assist in the matter. I would never recommend this dealership and regret buying a Nissan. I'll be calling corporate again to file another complaint. More

The dealership and Bret and unprofessional…he texted me for my Nissan anniversary and let’s just say his unprofessional self had a lot of nasty things to say through text. I sent the text messages to the m for my Nissan anniversary and let’s just say his unprofessional self had a lot of nasty things to say through text. I sent the text messages to the manager and NOTHING WAS DONE. More

They were just amazing quick and fast we appreciate you George Mac and beranrd birtsch George Mac and beranrd birtsch More

Thanks to George Mack and Bernard Birisch our sales experience in purchasing our Nissan Rouge was hassle-free. They walked us through the buying process, got us the color/features/options of the car we experience in purchasing our Nissan Rouge was hassle-free. They walked us through the buying process, got us the color/features/options of the car we wanted and within a few hours we were driving our new car home. We recommend this dealership. More

Zero stars if I could. .. I stopped at Route 46 Nissan to purchase a used vehicle they had on their lot. I didn't try to haggle over the listed price and when asked by t .. I stopped at Route 46 Nissan to purchase a used vehicle they had on their lot. I didn't try to haggle over the listed price and when asked by the salesperson how I'd be paying for the vehicle I advised I'd be paying cash for it. The dealer tried to pressure me into financing at least a portion of the vehicle and they told me the purchase price was at a minimum with the assumption the buyer would purchase the extended warranty and would finance the vehicle through them. I finally acquiesced and agreed to finance a portion of the cost through them, however I still declined the protection package. The manager then informed me that the dealership was no longer interested in proceeding further with the sale. Wow! Talk about unethical! There's nothing in their advertising to alert buyers that the buyer will be expected to purchase the extended warranty and finance through them before they'll consider selling a car to you. Astonishing how they treat a prospective customer who could have been a very loyal customer! My recommendation is to skip this dealership and go elsewhere! More

The people were nice. I got a fair deal and the process was fast. Overall a great dealership! I got a fair deal and the process was fast. Overall a great dealership! More

I’ve just purchased a vehicle with George Mack and Bernard Birtch i’ve purchased several vehicles here, and I’m always treated with kindness and compassion. If you need to buy a vehicle, I highly rec Bernard Birtch i’ve purchased several vehicles here, and I’m always treated with kindness and compassion. If you need to buy a vehicle, I highly recommend route 46 Nissan. I know I will always purchase my vehicles from Route 46 Nissan. More