
Route 46 Nissan
Totowa, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
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I wish I could give negative stars. I went to this dealership ready to pay the advertised price, only to be hit with a surprise $4,000 fee for a pre-owned certification that was suppose I went to this dealership ready to pay the advertised price, only to be hit with a surprise $4,000 fee for a pre-owned certification that was supposed to be included. When I questioned this, they claimed it was mandatory—even though the car had less than 4,000 miles and clearly didn’t need it, it’s still under warranty. I have pictures of their mixed messages: one saying the certification is included and another stating that I don’t have to buy it and that the only fees I would be responsible for would be tax, tags and documentation fees ($895), so which is it? And I’m not the only one who’s been burned by this. Think about it: when was the last time you went to a store and they refused to sell you something at the price they were advertising? Avoid this dealership if you value honest, upfront price and your time. Unlike others, I will not be stopping at a review. More
Offered to pay full price as advertised, then they say there’s a $4,000 fee for pre-owned certification which was included per advertisement. The I say I don’t need it since the car has less than 4,000 mi there’s a $4,000 fee for pre-owned certification which was included per advertisement. The I say I don’t need it since the car has less than 4,000 miles and they say I have to buy it. This place and the manager are a joke. Crooks. More
George Mack & Bernard Birtsch took excellent care of me. They not only made the buying process easy they also kept my daughter happy. I will definitely send them all my family & friends. Great sales experie They not only made the buying process easy they also kept my daughter happy. I will definitely send them all my family & friends. Great sales experience!!! More
The worst dealership I have dealt with. They don't bother to give you straight answer or even call back. They just want your money and want nothing to do with you. They tell you one thing a They don't bother to give you straight answer or even call back. They just want your money and want nothing to do with you. They tell you one thing and say one thing but then in person you find out different. Very unprofessional and unreliable. This is reflection on overall experience with the dealership and not just sales rep. More
My car Had to scratches on it I was promised that they was gonna paint it. They never painted it and the price on a vehicle was $23,700 I put $15,000 down they finance the rest of the money with the bank was gonna paint it. They never painted it and the price on a vehicle was $23,700 I put $15,000 down they finance the rest of the money with the bank they make me sign paperwork. They never give me the paperwork. They only make me sign sign. They sign that two weeks later I got a phone call from the bank saying that I owe them $18,000 what was crazy amount so I called I complain I went back. I was gonna give the car back and Sam from the finance department promised me I was only pay $14,000 to the bank. That was a second line so you make me change my mind and keep the vehicle. The bank called me and tell me I owe them $18,600 and some change lies after lies unbelievable. So disrespectful with citizen families I feel ripped off they never fix my car paint out what I’m not supposed to owe. Sam never called me back. Nick never call me back. Nobody call me back. They don’t answer in my calls. That’s a shame shame. Shameless. More
Route 46 Nissan assistive me very well with getting my new car. Especially my salesman George Mack and Bernard Birtson took care of me and made sure I got hat I wanted. new car. Especially my salesman George Mack and Bernard Birtson took care of me and made sure I got hat I wanted. More
I originally left, not one but two 5-star glowing reviews on Google for both my Sales Consultant, Joseph D., and the Sales Manager, Bernard B. Regrettably, 5 weeks post-sale, I have to adjust my rating so th on Google for both my Sales Consultant, Joseph D., and the Sales Manager, Bernard B. Regrettably, 5 weeks post-sale, I have to adjust my rating so that other potential buyers are aware of what can transpire after a sale. I had an offer from a different Nissan dealer further away, which also included an internal and external vehicle protection package. Because Route 46 Nissan was more conveniently located, I asked if they could match the offer. Route 46 Nissan did so on condition that I finance with them (which was not my original plan), which I agreed to do. Now 5 weeks later, after multiple attempts to reach the Sales Consultant who had promised me IN WRITING on the delivery receipt to arrange for the post-sale application of the anti-stain/paint interior/exterior protection package, he has not responded to a single voicemail from me or my wife or my email. On the one occasion my wife actually reached him, he said he would call right back and hung up. He never did call back. I went back to the dealer in person and spoke to the Sales Manager, who was polite and offered to speak to the Sales Consultant on my behalf, but nothing has changed since. The dealer has still not applied the promised vehicle protection package. Unfortunately, the bottom line is that while you will be treated courteously when you go to purchase a car, you will be completely ignored afterwards, and you simply cannot rely on any promises for post-sale options or accessories even when you have those promises in writing as did I. I hope that this review, my longest review ever, serves as a warning to future customers to demand every option/accessory promised installed or applied before you take possession of your vehicle. More
Nancy was very nice and courteous, but when it came time to go over numbers, she brought in Bernard who proceeded to not honor the advertised price and lowball the value of my trade. They try to push a mand to go over numbers, she brought in Bernard who proceeded to not honor the advertised price and lowball the value of my trade. They try to push a mandatory warranty on you. I do not recommend buying here. More
I drove all the way from downshore on Feb 28 To see a car advertised for $16,950 we test drove the car their documentation fees are $999 plus tax 10% tax would’ve been $1700 and motor vehicle fees for t car advertised for $16,950 we test drove the car their documentation fees are $999 plus tax 10% tax would’ve been $1700 and motor vehicle fees for transferring light should be no more than $90 and I was told the car out the door would $21,950 the car had been reduced $3000 and it just seemed like they were trying to get there $3000 that they reduce the car from false advertisement, don’t waste your time going to this dealership More
George Mack and Bernard Birtch took excellent care of me. I’ve purchased several cars from them, and will definitely send them future business I’ve purchased several cars from them, and will definitely send them future business More