Route 33 Nissan - Service Center

I am writing to commend James, the service manager at Route 33 Nissan, on his outstanding assistance to the dealership’s customers. James goes above and beyond to help solve customer service questions a Route 33 Nissan, on his outstanding assistance to the dealership’s customers. James goes above and beyond to help solve customer service questions and concerns. He listens and understands his customer’s vehicle repair situations. It is obvious that his goal is to make vehicle owners satisfied with the service provided. James is a true professional with a friendly personality that helps to build a trusting relationship with the dealership’s customers. Thank you James. More

Dropped my vehicle off two weeks ago. Have called twice to check the status of repairs and was told they would call me back…. Still nothing. If I could drive it off the lot I would have. Have called twice to check the status of repairs and was told they would call me back…. Still nothing. If I could drive it off the lot I would have. Never going back again. More

My vehicle has been at the dealership for 18 days, waiting for an alternator. The customer care service is terrible. NO follow up to me. I had to make calls every other day to find out the status. Rec waiting for an alternator. The customer care service is terrible. NO follow up to me. I had to make calls every other day to find out the status. Received poor service from the Service Manager, Nancy P. as she never reached out to me over the 18 days and when I finally reached her, she continued to explain how it is not their problem, but could give me a coupon for a free oil change next time I come in. (which will be never). Choose elsewhere to have your vehicle serviced! More

Service wait time is the worst!!!! I’m currently waiting …been here 2 hours for 2 tires… …been here 2 hours for 2 tires… More

So let me start by saying I didn't buy my car at this dealer so they didn't have any real reason to treat me like I had bought 10 from them but that's exactly how Alina Napolitano from service treated me dealer so they didn't have any real reason to treat me like I had bought 10 from them but that's exactly how Alina Napolitano from service treated me. She should honestly be running the whole xxxx thing! She was FANTASTIC! I'm a headhunter I meet TONS of people I know good people when I see them and she was lights out excellent! Responsive, on top of her stuff, kind, understanding honestly this dealership is lucky to have her! More

I got an oil change, the same day I found that the engine has a very noisy sound, the oil level was very low.Bad engine has a very noisy sound, the oil level was very low.Bad More

worst Valet check in person, rude obnoxious Congratulations on losing a loyal customer! Your valet check in person is the worst, two cars left (myself included) because of him and his attitud Congratulations on losing a loyal customer! Your valet check in person is the worst, two cars left (myself included) because of him and his attitude. Despite purchasing cars from this place in the past, I'll never go back because of the customer service. There are too many other dealerships out there that are willing to take my money without getting an attitude in return. Keep up the good work, with employees like that you should have a going out of business sale soon. More

Awesome car dealership man tim Kaplan Tim Kaplan at rt 33 Nissan is the man to see at rt 33 Nissan he will help you with. All your car needs find the right car. Righ deals Just go see ti Tim Kaplan at rt 33 Nissan is the man to see at rt 33 Nissan he will help you with. All your car needs find the right car. Righ deals Just go see tim Kaplan at rt 33 Nissan More

Terrible service If I could give zero stars, that would really be my option. TERRIBLE service center. Wait times are ridiculous and you can sit there and watch them If I could give zero stars, that would really be my option. TERRIBLE service center. Wait times are ridiculous and you can sit there and watch them NOT working on your car. Forget about using coupons that they send you in the mail. There's always a reason why it can't be processed. WASTE OF TIME. Go to another dealer. More

Horrible I had the most terrible experience with this place. Yesterday I came in for a simple oil change. THAT IS ALL I WANTED. The girl at the desk (Makayla) I had the most terrible experience with this place. Yesterday I came in for a simple oil change. THAT IS ALL I WANTED. The girl at the desk (Makayla) who was extremely snotty by the way, said I was due for service and that it would cost $4-5 dollars more just to top off some fluids. She said $4.24 plus tax. I asked her again and AGAIN she said it is just $4-5 dollars more. I sign the paperwork and leave out not thinking anything is amiss. I come back up there to pick up my car and I look at the bill and it is $424.95. Mind you, I was not prepared to pay such an amount. All I wanted was an oil change!!!!! After arguing with this girl who had the nerve to have a smirk on her face, I demanded to speak with the service manager. I had to call my mother up to the dealership and pay the amount since they would not make any exception or release my car to me. I don't know if they get some kind of commission by trying to up-sale customers but it's not right. Christmas is around the corner and this has set me back over $400. This place will minimize the charge and the work that's being done just to corner you into paying a higher amount. To make matters worse, another worker there co-signed what this incompetent Makayla had to say. Lied to the service managers face and said he listened to her explain to me THOROUGHLY the costs and what was being done. All lies. He was nowhere around when I spoke with this girl. She was at the desk by herself with a plate of chicken next to her computer. I attempted to pay for my "oil change" before leaving and she said :"Oh no, don't worry about it. I have to write up the paperwork first and it's going to take a while." She knew that what she told me was BS and didn't want me to see it before the work was done. Three generations of my family have bought cars from this dealership and this is the treatment I receive. Never again will I go to this place and I will be placing a phone call to the President of the dealership daily until I speak with him. My next step will be making a complaint against this dealership to the BBB. Any other place of business will provide a brochure that clearly states what is included in the package and the actual price. This place will not since they want to deceive you into paying for services you never wanted to begin with. Most stressful day ever yesterday. I intended to trade my car in with this place next year. Never ever will I step foot on their lot and I will tell as many people as I can to stay away from this business. They are scammers and incompetent. Do not respond to my review with your generic apology as if you care because you do not. You made that extremely clear yesterday. Customer satisfaction is not even on this dealerships radar. More