Route 33 Nissan - Service Center

I am writing to commend James, the service manager at Route 33 Nissan, on his outstanding assistance to the dealership’s customers. James goes above and beyond to help solve customer service questions a Route 33 Nissan, on his outstanding assistance to the dealership’s customers. James goes above and beyond to help solve customer service questions and concerns. He listens and understands his customer’s vehicle repair situations. It is obvious that his goal is to make vehicle owners satisfied with the service provided. James is a true professional with a friendly personality that helps to build a trusting relationship with the dealership’s customers. Thank you James. More

Dropped my vehicle off two weeks ago. Have called twice to check the status of repairs and was told they would call me back…. Still nothing. If I could drive it off the lot I would have. Have called twice to check the status of repairs and was told they would call me back…. Still nothing. If I could drive it off the lot I would have. Never going back again. More

My vehicle has been at the dealership for 18 days, waiting for an alternator. The customer care service is terrible. NO follow up to me. I had to make calls every other day to find out the status. Rec waiting for an alternator. The customer care service is terrible. NO follow up to me. I had to make calls every other day to find out the status. Received poor service from the Service Manager, Nancy P. as she never reached out to me over the 18 days and when I finally reached her, she continued to explain how it is not their problem, but could give me a coupon for a free oil change next time I come in. (which will be never). Choose elsewhere to have your vehicle serviced! More

Service wait time is the worst!!!! I’m currently waiting …been here 2 hours for 2 tires… …been here 2 hours for 2 tires… More

So let me start by saying I didn't buy my car at this dealer so they didn't have any real reason to treat me like I had bought 10 from them but that's exactly how Alina Napolitano from service treated me dealer so they didn't have any real reason to treat me like I had bought 10 from them but that's exactly how Alina Napolitano from service treated me. She should honestly be running the whole xxxx thing! She was FANTASTIC! I'm a headhunter I meet TONS of people I know good people when I see them and she was lights out excellent! Responsive, on top of her stuff, kind, understanding honestly this dealership is lucky to have her! More

I got an oil change, the same day I found that the engine has a very noisy sound, the oil level was very low.Bad engine has a very noisy sound, the oil level was very low.Bad More

worst Valet check in person, rude obnoxious Congratulations on losing a loyal customer! Your valet check in person is the worst, two cars left (myself included) because of him and his attitud Congratulations on losing a loyal customer! Your valet check in person is the worst, two cars left (myself included) because of him and his attitude. Despite purchasing cars from this place in the past, I'll never go back because of the customer service. There are too many other dealerships out there that are willing to take my money without getting an attitude in return. Keep up the good work, with employees like that you should have a going out of business sale soon. More

Awesome car dealership man tim Kaplan Tim Kaplan at rt 33 Nissan is the man to see at rt 33 Nissan he will help you with. All your car needs find the right car. Righ deals Just go see ti Tim Kaplan at rt 33 Nissan is the man to see at rt 33 Nissan he will help you with. All your car needs find the right car. Righ deals Just go see tim Kaplan at rt 33 Nissan More

Terrible service If I could give zero stars, that would really be my option. TERRIBLE service center. Wait times are ridiculous and you can sit there and watch them If I could give zero stars, that would really be my option. TERRIBLE service center. Wait times are ridiculous and you can sit there and watch them NOT working on your car. Forget about using coupons that they send you in the mail. There's always a reason why it can't be processed. WASTE OF TIME. Go to another dealer. More