Route 33 Nissan

Just bought my 2nd car from here Just bought my 2nd car from Route 33 Nissan. The sales team was very helpful. They walked me though all the options and how to make it work for my bud Just bought my 2nd car from Route 33 Nissan. The sales team was very helpful. They walked me though all the options and how to make it work for my budget. They made the whole process easy without pressuring me to buy something I didn't want. Love the car! More

Good customer service Was pleased with the salesman. He was very helpful in helping me pick out the car and options that I wanted. Would refer him to a friend. Was pleased with the salesman. He was very helpful in helping me pick out the car and options that I wanted. Would refer him to a friend. More

Worst Customer Service Experience of my Life My Nissan Versa was affected by the Takata airbag recall. While the recall was obviously not the dealer’s fault, they way they delt with the situation My Nissan Versa was affected by the Takata airbag recall. While the recall was obviously not the dealer’s fault, they way they delt with the situation was horrendous. I was given a rental car for approximately 4 months since the replacement parts were not available and they had no idea when they would get them. The first rental I was given for about three months had manual windows and locks, which was incredibly frustrating. After the first three months I got a call that the replacement part was in so I scheduled a repair appointment. The next day I got a call from them saying they made a mistake and actually didn’t have the part. A few weeks later they called again to say they had the replacement part so I took my car to their service center to have the airbag replaced. They said it would be done same day or the day after. A week goes by and I hear nothing. I call for an update and am told they ran out of replacement parts and are waiting for a new shipment. They asked why I was in a rush since I have a rental which I found incredibly rude and apathetic. I would have appreciated a call letting me know what was going on with my car. After another week of no updates from them I called again and asked to speak to a manager. I was transferred twice and ended up speaking with the girl in the rental department who is not a manager and again had no update. She said they were still waiting on more replacement parts. A few hours later I got a call that my car was magically ready, which leads me to believe I was lied to on the phone earlier or my car was actually repaired already and no one took the time to check. When I got to the dealership to return my rental, a kid said he had to do a walk around with me (which I never did when I was given the car). The second rental I was given had several thousand miles on it when I got it so I had no way of knowing if the marks and dings he was pointing out were from a previous driver. He told me the car was brand new when I got it and I was responsible even though the car was a 2016 model and had 3k miles on it before I ever touched it. I finally got my car back and was prepared to put all of this behind me only to realize there was another car blocking me in in the parking lot. I left feeling horrible about the situation because of the attitudes of the employees, the lack of customer service, and the fact that I never was able to speak to the person who was managing the situation. They acted as if they were the victims in this situation and I was an inconvenience. If they had acted with more transparency and understanding it could have been an entirely different experience. I will never go back even though I have free oil changes for life, and I will never be purchasing another Nissan vehicle. More

GREAT customer service! I am extremely happy with my new Nissan Altima and experience in route 33 Nissan. The salesman Mike DeJesus was an absolute professional and pleasure I am extremely happy with my new Nissan Altima and experience in route 33 Nissan. The salesman Mike DeJesus was an absolute professional and pleasure to work with. I had a lot of questions about different models and he helped me find the perfect car for me and my budget. Definitely reccodmend people see him. More

Great service and great sales crew!! Doug made my time at The RT 33 Nissan SO easy and enjoyable. I would highly recommend them,and their great service. Thank You Doug!!!! Doug made my time at The RT 33 Nissan SO easy and enjoyable. I would highly recommend them,and their great service. Thank You Doug!!!! More

Awesome Service Frank and Matt were awesome! My score was less than perfect and they were able to get me in a car with decent mileage! They truly do work hard to ensu Frank and Matt were awesome! My score was less than perfect and they were able to get me in a car with decent mileage! They truly do work hard to ensure you’re happy! More

From purchase to service I have been coming to Route 33 of Hamilton for 20 years. I have purchased 5 vehicles from them. In every case I received very fair deals meeting my de I have been coming to Route 33 of Hamilton for 20 years. I have purchased 5 vehicles from them. In every case I received very fair deals meeting my demands in all cases. Not only was the purchase experience great but the service on each vehicle was just as good if not better. The purchase of the car is one thing , but the service of the car for as long as you have it is just as important. The service department is outstanding. They are very fair on costs involved and go out of there way to accommodate your needs. I just purchased my new Maxima on January 3, 2018 and the sales rep Dave, the manager Chris, and Pete and Abbey ( finance ) were all instrumental in me making the decision to buy this car. Thanks to you all for your service and friendship. Ed Glassheim More

Very Satisfied Customer!!! We were unsure we could get a car however we were able to drive home with one the same day. Never knew you could find such caring, understanding and We were unsure we could get a car however we were able to drive home with one the same day. Never knew you could find such caring, understanding and friendly oriented car dealership as Route 33 Nissan. Frank Lawrence (our Salesman) was wonderful understanding out needs and Kioh Shim (Finance Manager) understanding and so helpful with the financing. Just amazed with the treatment we received. Highly recommend Route 33 Nissan and definitely these two gentlemen for their exquisite compassion to your needs. Thank you so much Frank and Kioh. More

Great deal This is my 2nd bought from Peter he was great saved me $106 on my monthly payment if u need a car Peter is the man to see friendly honest straight up This is my 2nd bought from Peter he was great saved me $106 on my monthly payment if u need a car Peter is the man to see friendly honest straight up More

great salesman peter pilic and kioh were a great help i would refer people to come back nice hospitality also helped me out alot thank you gentleman! peter pilic and kioh were a great help i would refer people to come back nice hospitality also helped me out alot thank you gentleman! More