Route 23 Nissan - Service Center

Everyone who needs to go have their car serviced needs to talk to Sara, who works in the service department. She was extremely knowledgeable with answering our questions. She was so professional, that it was talk to Sara, who works in the service department. She was extremely knowledgeable with answering our questions. She was so professional, that it was refreshing to see. You can see just by her personality that she enjoys her job and that makes the process of having your car service an easy one. Thank you Sara More

In January 2023 I saw a 2020 Rogue Sport on their site for $23,000. I went to look at it and decided to purchase it. By the time the deal was said and done the car was $31,000. I was shocked at the fees t for $23,000. I went to look at it and decided to purchase it. By the time the deal was said and done the car was $31,000. I was shocked at the fees they charge. $5,000 to make sure the car is sellable. They said it was because of covid. I bought a new Rogue from another dealer. A few weeks ago I had an electrical fire in the wire harness. I brought it to Rt 23 because it was a mile from my work. The experience from the second day was an absolute nightmare. I went back the next day to get some items that I needed and they had lost my key. I went back the next day with my spare key but they had found mine. After the insurance adjuster inspected it and wrote up an estimate, I started getting the runaround from the service department. I was told it would be done in a few days, then in two weeks. After the two weeks the service department told my adjuster that the wire harness was on back order for two months. I was surprised by this so I called and they confirmed to me it was indeed backordered that long. The gentleman I was dealing with in service was John. Every time I called him I was told he would call me back right away. Not once did I ever get a call back. He called me a few times, but never a return to my call. John never wanted to explain anything to me, I sat back and waited. Then I was told by my insurance that I was only covered for the rental until 2/21/24. Last Friday, 2/16/24, I called John and he told me that they were going to temporarily repair my car so that it was drivable and I "would not be on foot". He said he got the insurance company's approval all they had to do was drive it for 30-miles before I could have it and if anything happened to the car Rt 23 Nissan would not be responsible, that I was. This didn't sit well with me, I immediately called my adjuster. He informed me that he was never contacted and that no insurance company is ever allowed to make a decision like that. He called the dealership and spoke to Raj, the service department manager. Raj said to him "that conversation never took place" and that the car was being worked on as they were speaking. I called Raj and was told he would call me back, as usual, no call back. So I decided to go there in person and speak to Raj and John. I asked John if he did tell me about the temporary fix and he said yes. Raj had nothing to say to that. I asked him why he told the adjuster that it never happened. No answer. Throughout the whole conversation I asked him twice "did you or did you not tell John (my insurance adjuster) that the conversation never happened. He never answered that question. Instead him and John started saying things like lets not go with the 'back and forth', lets move forward from here. He said the car was being worked on and it would be done the next day. I asked how it is being worked on when the wire harness was backorderd for 60-days. He said it was not on backorder, so I turned to John and asked him if he told me it was, he said yes he did. So now I know either one of them or both of them are lying. They both started to talk at the same time repeating things they had already said. I told them to stop giving me their 'salesman double talk'. They did not like that. They said the car would be done that night or the next morning. The next day I never heard from anyone so at 5:00 I called John. He said it was still being worked on so did I really want him to waste his time calling me to tell me that. I asked him to explain the switch to me and he said "Miss Shirley, if you don't know anything about cars, why would I explain it to you"? The next day when I went to pick up my car, he would not give me an itemized list of the work that was done. He gave me the insurance estimate. I asked again for an itemized list and he said they don't do that. I will never go there again and I will warn anyone I know not to go there. I was not given an option to put zero stars. More

Absolutely horrible dealership. Their Service department is the worst I’ve ever dealt with. They lie, manipulate and try to scam you into getting extra services done on your vehic Their Service department is the worst I’ve ever dealt with. They lie, manipulate and try to scam you into getting extra services done on your vehicle that are not needed. I will never take my truck back to this dealership for any type of service. More

I am writing to express my disappointment and frustration regarding the poor treatment I received at the 1567 NJ-23, Butler, NJ 07405 Nissan Dealership. After my recent experience, I feel compe frustration regarding the poor treatment I received at the 1567 NJ-23, Butler, NJ 07405 Nissan Dealership. After my recent experience, I feel compelled to share my concerns and provide feedback on the subpar service I encountered. Over the past two years, I have brought my vehicle to the Nissan Dealership located at 1567 NJ-23, Butler, NJ 07405 for service on multiple occasions. Unfortunately, my interactions with their staff have consistently left me feeling neglected and unimportant. I sensed a lack of genuine care and concern, as if my financial situation played a role in how I was treated. The suggestion that I had to go back to where I purchased the vehicle, despite the affiliation between Enterprise and Nissan, was both disheartening and discouraging. During my visits, I frequently brought up the issue of the check engine light, and I was consistently provided with explanations that seemed dismissive and insufficient. The Nissan Dealership service team often led me to believe that the check engine light was simply due to an air filter or an oil change. I trusted their expertise and acted upon their recommendations, only to find myself facing the same issue repeatedly. It begs the question of why my concerns were not addressed effectively, especially given the number of times I brought it up. As my vehicle's warranty expired, the check engine light illuminated once again. This time, I expressed my concerns regarding the lack of response to my previous complaints and the fact that the vehicle's performance was significantly affected. However, instead of offering assistance or investigating the root cause of the problem, the team over at Nissan located on 1567 NJ-23, Butler, NJ team simply reset the light. This response left me feeling unheard and disregarded. Furthermore, the transmission issue that eventually arose was not promptly addressed, resulting in a significant inconvenience for me. I was left without a vehicle for an extended period, unable to carry out essential tasks such as working, shopping, and attending important appointments. I even missed a job interview due to this setback. When the service director finally contacted me on April 11th and offered a loaner vehicle, I hoped that the situation would be resolved satisfactorily. I was informed that the transmission would be ordered and installed, and that there would be no charge to me due to the dealership's failure to address the issue earlier. However, the subsequent communication from your dealership left much to be desired. Upon inquiring about the progress of the transmission installation, I was met with an unprofessional response. Instead of providing an update on the repair, I was told that I needed new tires by a sales technician and a receptionist. This diversion from the issue was both confusing and frustrating. When I attempted to clarify the situation, I was met with further delays and inadequate explanations. To my astonishment, I received a rude notice from your service director, accusing me of costing his technician time and money. I was taken aback by the unprofessional and disrespectful nature of the communication. As a customer, I expect to be treated with courtesy and respect, regardless of where I purchased my vehicle. The behavior exhibited by your staff left me feeling undervalued and degraded. Additionally, the high turnover of your service teams raises concerns about the overall quality of service provided at your dealership. It is disheartening to witness such a frequent change in personnel, as it suggests underlying issues within the organization. I implore you to reflect upon the reviews that customers have left for your dealership, as they consistently highlight the lack of care and poor customer service experienced. In light of my experience and the treatment I have received, I feel compelled to share my feedback and caution potential customers against choosing your dealer More

Rating very very poor! ! Don't even waste your time they have no integrity and don't keep promises made by their staff to do repairs. I am writing to express my disappointme ! Don't even waste your time they have no integrity and don't keep promises made by their staff to do repairs. I am writing to express my disappointment and frustration regarding the poor treatment I received at the 1567 NJ-23, Butler, NJ 07405 Nissan Dealership. After my recent experience, I feel compelled to share my concerns and provide feedback on the subpar service I encountered. Over the past two years, I have brought my vehicle to the Nissan Dealership located at 1567 NJ-23, Butler, NJ 07405 for service on multiple occasions. Unfortunately, my interactions with their staff have consistently left me feeling neglected and unimportant. I sensed a lack of genuine care and concern, as if my financial situation played a role in how I was treated. The suggestion that I had to go back to where I purchased the vehicle, despite the affiliation between Enterprise and Nissan, was both disheartening and discouraging. During my visits, I frequently brought up the issue of the check engine light, and I was consistently provided with explanations that seemed dismissive and insufficient. The Nissan Dealership service team often led me to believe that the check engine light was simply due to an air filter or an oil change. I trusted their expertise and acted upon their recommendations, only to find myself facing the same issue repeatedly. It begs the question of why my concerns were not addressed effectively, especially given the number of times I brought it up. As my vehicle's warranty expired, the check engine light illuminated once again. This time, I expressed my concerns regarding the lack of response to my previous complaints and the fact that the vehicle's performance was significantly affected. However, instead of offering assistance or investigating the root cause of the problem, the team over at Nissan located on 1567 NJ-23, Butler, NJ team simply reset the light. This response left me feeling unheard and disregarded. Furthermore, the transmission issue that eventually arose was not promptly addressed, resulting in a significant inconvenience for me. I was left without a vehicle for an extended period, unable to carry out essential tasks such as working, shopping, and attending important appointments. I even missed a job interview due to this setback. When the service director finally contacted me on April 11th and offered a loaner vehicle, I hoped that the situation would be resolved satisfactorily. I was informed that the transmission would be ordered and installed, and that there would be no charge to me due to the dealership's failure to address the issue earlier. However, the subsequent communication from your dealership left much to be desired. Upon inquiring about the progress of the transmission installation, I was met with an unprofessional response. Instead of providing an update on the repair, I was told that I needed new tires by a sales technician and a receptionist. This diversion from the main issue was both confusing and frustrating. When I attempted to clarify the situation, I was met with further delays and inadequate explanations. To my astonishment, I received a rude notice from your service director, accusing me of costing his technician time and money. I was taken aback by the unprofessional and disrespectful nature of the communication. As a customer, I expect to be treated with courtesy and respect, regardless of where I purchased my vehicle. The behavior exhibited by your staff left me feeling undervalued and degraded. Additionally, the high turnover of your service teams raises concerns about the overall quality of service provided at your dealership. It is disheartening to witness such a frequent change in personnel, as it suggests underlying issues within the organization. I implore you to reflect upon the reviews that customers have left for your dealership, as they consistently highlight the lack of care and poor customer service experienced. In light of my experience and the More