Route 23 AutoMall - Service Center

Patti McNamara Route 23 Automall is very well represented by this customer service manager who I believe is a major reason why car buyers return to this dealership t Route 23 Automall is very well represented by this customer service manager who I believe is a major reason why car buyers return to this dealership to buy and service their vehicles. It is what motivated my wife and I to purchase and service our Fords here. She is sensitive to our needs and is effective in presenting them to the servicemen who work on our vehicles. Over the years of coming here for service I have heard many customers express the same sentiment. More

Very helpful Rick Mostacero was incredibly helpful and was able to work with us on all of our request. He was very respectful throughout the whole process, I don Rick Mostacero was incredibly helpful and was able to work with us on all of our request. He was very respectful throughout the whole process, I don't think we could have gotten a better person. More

Excellent Service Rick and his team were wonderful. He was so helpful I couldn't have asked for a better salesman. My lease was up and they made getting into another le Rick and his team were wonderful. He was so helpful I couldn't have asked for a better salesman. My lease was up and they made getting into another lease extremely easy and fast, I highly recommend coming here. More

Fantastic Dealership Robert and his team were a pleasure to work with. I never felt pressured and they worked hard to stick with my budget and get me into the truck of my Robert and his team were a pleasure to work with. I never felt pressured and they worked hard to stick with my budget and get me into the truck of my dreams. He was very personable and knowledgeable about his product lines. My experience with Robert and his team was overwhelmingly positive and I would recommend everyone go there. More

...attentive. ...great service, fast and efficient. They pay attention to all aspects of the car and reported back...great work...keep it up guys.... Ralph L... ...great service, fast and efficient. They pay attention to all aspects of the car and reported back...great work...keep it up guys.... Ralph L... More

SERVICE DEPT. NEEDS TO LEARN HOW TO FIX CARS !! Unfort. my hubby and I purch a brand new car cash (42K) and had problems since day one. Car spent more time at dealer than at my home. Between the ser Unfort. my hubby and I purch a brand new car cash (42K) and had problems since day one. Car spent more time at dealer than at my home. Between the serv. mgr and the owner, who is very rude to cash cust. appar. telling me i was wearing on him after 2 1/2 years of trying to get all of my car fixed. finally put me off just long enough that I could not put a lemon law on my vehicle and the brakes could not be warrantied. . The owner did express to me that it cost him a lot of money when my car was there for service. Still waiting for their serv. mgr. to call me back, it been 5 months and I had to go to a private garage to get my brakes, rotors and a caliper and pay $500, because of Rte. 23's pathetic treatment of customers, and inability to find the problem but find one's that didn't even exist, fixed which Rt. 23 Auto mall serv. dept. shaved my rotors 3 TIMES and when my mechanic showed me the pic of the problem brake ....I WAS COMPLETELY BAFFLED BY RT. 23 AUTOMALL'S SERVICE INCOMPETENCE !!! More

Bad Service Experience I can't speak to the car buying experience, and after this, will never be able to. Called to make an appointment for a recall repair. They refused t I can't speak to the car buying experience, and after this, will never be able to. Called to make an appointment for a recall repair. They refused to make an appointment for a recall service repair because I did not purchase the vehicle there. Said they were not accepting "visiting vehicles" for this recall. Vehicle was purchased elsewhere due to where I lived at the time. If I still lived near the dealership where I purchased this vehicle, I would have brought it there for repair to begin with. I guess when it comes time to purchase another Ford vehicle, I will go back to the original dealership as well. Dumb business practice and against Ford Motor Company policy. While you're fixing my vehicle, I could be browsing shiny new vehicles in your showroom. But I guess not. More

I purchased my ford @ 23 automall in 2011 and have I purchased my ford @ 23 automall in 2011 and have getting my free oil changes done. The girl at the desk is friendly, and is always smiling. They ha I purchased my ford @ 23 automall in 2011 and have getting my free oil changes done. The girl at the desk is friendly, and is always smiling. They had pink windshield wipers for sale to support breast cancer awareness, and the team changed my oil quickly outside while we chatted about the wipers. More