Route 23 AutoMall

The sales staff went out of there way to assist us in any way possible. Once we finally made the decision to purchase the used car the paperwork went quickly and seamlessly. We had two minor issues with the way possible. Once we finally made the decision to purchase the used car the paperwork went quickly and seamlessly. We had two minor issues with the vehicle and the staff quickly took action to correct the issues and finish the sale. More

I was referred to Route 23 AutoMall. At first I was hesitant as I live in New York City and it was an hour commute but I am frequently in the area on business and decided to check it out. From the hesitant as I live in New York City and it was an hour commute but I am frequently in the area on business and decided to check it out. From the moment that I arrived I was greeted by Lenny a courteous and incredibly helpful and knowledgeable individual. I was then introduced to Mr. James Kim the Manager who sat down with me to determine the type of car that I wished. I had already done some preliminary fact finding and knew what I was looking for. Immediately Mr. Kim showed me a car that was exactly what I was looking for. The process continued with their finance department where I was greeted by Mr. John Sweeney who made the finance aspect of the deal a breeze. By the way, I purchased a fusion SE with a luxury package and could not be more pleased with my car. I highly recommend that if you are in the market for a car, you contact Mr. Kim at Route 23 AutoMall they certainly know what customer satisfaction means. Rafael (New York City) More

Quality Assured, StressFree, Country Club like, Car Buying Experience like no other! Nevertheless they present a Great Team of Finance Guru's! Thanks Again Guys Buying Experience like no other! Nevertheless they present a Great Team of Finance Guru's! Thanks Again Guys More

HORRIBLE. I was told that my credit was not good and given an off the wall high price for a Fusion lease. Less than a half hour later my phone was ringing off the hook and all of a sudden my credit was given an off the wall high price for a Fusion lease. Less than a half hour later my phone was ringing off the hook and all of a sudden my credit was just fine and the price went down by $50 a month. Not long after, I received another e-mail telling me that if I got there tonight, the price was even $10 less a month for a Fusion SE. It was the color that I preferred, but I ended up getting a more loaded Fusion at Rt 46 Wayne Ford (THE REAL WAYNE FORD) for the exact price that they quoted me and without the hassle. I will not name the salesman because I actually like him as a person and I think he should leave this G-d awful dealership and head to Rt. 46, the REAL Wayne Ford. More

I purchased my ford @ 23 automall in 2011 and have I purchased my ford @ 23 automall in 2011 and have getting my free oil changes done. The girl at the desk is friendly, and is always smiling. They ha I purchased my ford @ 23 automall in 2011 and have getting my free oil changes done. The girl at the desk is friendly, and is always smiling. They had pink windshield wipers for sale to support breast cancer awareness, and the team changed my oil quickly outside while we chatted about the wipers. More

My brother interacted with Scott in conjunction with St. Joe’s church raffle and highly recommended I contact him when looking for a vehicle. Before I had a chance to call, Scott contacted me and invited u Joe’s church raffle and highly recommended I contact him when looking for a vehicle. Before I had a chance to call, Scott contacted me and invited us to Rt 23 Auto Mall. We met on 11/12/12 and after speaking with Scott on our needs for a 2013 Ford Fusion SE & he had Glenn Banstra take us for a test ride. As they say, the rest is history. However, the ‘in-between’ was, without exaggeration, the most pleasant purchase I have ever made. Glenn kept me posted on the progress of the vehicle and was extremely accommodating for the pick-up with our busy schedule. Glenn is really an asset to this dealer and the FORD brand. My grandson is estatic and looking forward to returning to RT 23 Auto Mall dealership for the class offered on the third Saturday of the month. I also want to say a word about the vehicle. It has a luxury feel, a sporty look and the room for a family. I can't say enough about the fabulous consideration and customer service. The location is a bit out of the way, but definitely worth the trip. Thanks to FORD for the rebates which permitted me the options I wanted for my grandson. More

Yes had a great experience with sales associate. Very knowledgable and helpful. Friendly environment to do business. I have purchased my new Ford Edge. would highly recommend Route 23 for you to purchas knowledgable and helpful. Friendly environment to do business. I have purchased my new Ford Edge. would highly recommend Route 23 for you to purchase your next Ford. More

I was totally impressed with the extensive knowledge James & Lenny have with the Ford line-up. Thanks to James for finding me an Awesome car at an Incredible price! His integrity will keep me as a Loy James & Lenny have with the Ford line-up. Thanks to James for finding me an Awesome car at an Incredible price! His integrity will keep me as a Loyal Customer for years to come. :-) GWL More

This is the first time in a very long time that purchasing a new car was fast and easy. The sales specialist is professional in both appearance and presentation. He knows the Ford product and exp purchasing a new car was fast and easy. The sales specialist is professional in both appearance and presentation. He knows the Ford product and explains it well. Overall an excellent experience. More

Horrible experience. This so called NEW salesman Rich knew nothing about the used vehicle I was there to see. I had spoke to him on the phone a few times to try and get as much information about the SUV. knew nothing about the used vehicle I was there to see. I had spoke to him on the phone a few times to try and get as much information about the SUV. You'd think he would have made a point to find out all the details.I told him I need to know that the tires have very good tread and the response was that they must be good because it passed their whatever point inspection. So I decide to go see it. What a waste of my time. This SUV needs tires now. Oh, and it would have been nice to know the body damage on the side of it!! Oh wait, this guy admitted to never really looking at it. So let's take it for a ride he says. I was hesitant but figure I was there and I'd go ahead. OMG... I pressed down on the brake and it goes almost all the way to the floor and barely stops for a red light. He tells me it must be that I'm not used to this vehicle. Ok, I know what brakes are supposed to do and certainly not be so soft and low. I check the brake pads through the wheel when we get back and they are very low. What a joke, what a waste of time!! Then they try to low ball me on my trade in!! I got $3,000 more at a different dealership so it's just another thing on a long list of why staying away from this dealership is the only good idea!! They should be ashamed!! More