Route 22 Toyota

Carlos was a tremendous help to me in renewing my lease for a new highlander. He made the process very easy and we were able to come to a deal before i got to the showroom. This is the 5th car i have with for a new highlander. He made the process very easy and we were able to come to a deal before i got to the showroom. This is the 5th car i have with rte 22 toyota and you should be very pleased to have an employee like Carlos represnting you. More

Bernard Sporl was a pleasure to work with. I have now purchased 2 cars from him and his service is second to none. HIghly recommend, Bernard at Rt 22 purchased 2 cars from him and his service is second to none. HIghly recommend, Bernard at Rt 22 More

I loved working with Billy, Bernard and Nelson. They were very helpful and patient with me. I love my new vehicle and enjoying driving it. very helpful and patient with me. I love my new vehicle and enjoying driving it. More

I had a great experience, everyone was friendly and attentive to my needs. I Walked out with the car I wanted at a great price. attentive to my needs. I Walked out with the car I wanted at a great price. More

The reason for my visit is because I have a lease and I want to keep my car for me Nelson madera and Elmer they gave me very good service. want to keep my car for me Nelson madera and Elmer they gave me very good service. More

These people attempted to get me to pay a “diagnostic fee” with NO DIAGNOSIS. Specifically, Michael had me sit and wait for 2 hours and 30 minutes just for him to tell me he couldn’t find a issue with my fee” with NO DIAGNOSIS. Specifically, Michael had me sit and wait for 2 hours and 30 minutes just for him to tell me he couldn’t find a issue with my car (mind you I came in w/ engine light on dashboard). From 3PM-5:30PM, he walked passed me numerous times as I watched people that came after me leave before me until I was the last person left. He then told me the diagnosis wasn’t finished yet after waiting all this time. He also added that the mechanic DID NOT see any lights on the dashboard upon ENTERING my car (hmm, interesting) & also drove it around for 7 miles to confirm( interesting way to “diagnose a vehicle”) I told him I can come back in the morning but I cannot leave my car. NOT AN OPTION. I asked for my car back after he had no excuse for wasting my time or reiterating what I told him and he said I have to “pay my bill”. Very sad because after reading the reviews I’m starting to believe this is there main source of revenue. I asked to speak to the manager and was told he left at 5pm. Great. I informed him I am not paying a diagnostic fee and there was no diagnosis. He proceeded to CALL THE POLICE. As I sat and calmly waited for them, I decided to call Toyota Customer Service. Mike leaves and returned stating the manager said I can leave and don’t come back. I replied no thank you I will wait for the police to square this away. After the police arrived, Tom Carrino was brought to the phone only to say more rude and vile things to me. DO NOT COME HERE. Especially if you are a WOMAN or a MINORITY!! They will literally attempt to steal and scam you. I will be calling Toyota Headquarters to report this issue as well since both associates tried to make it seem like I was a theif by calling the police on me. More

Khalid worked with me and did his best to accommodate my needs. Nelson was very honest and has a great personality. Overall it was a good experience. needs. Nelson was very honest and has a great personality. Overall it was a good experience. More

Wonderful! They want to see you leave with a good deal and good car. They don’t make you feel pressured. Awesome team worth going! and good car. They don’t make you feel pressured. Awesome team worth going! More

I was very happy with our salesman, Bernard. He was helpful, knowledgeable, friendly yet professional. The only reason I didn’t give 5 stars for the experience is that every step was extremely slow. W helpful, knowledgeable, friendly yet professional. The only reason I didn’t give 5 stars for the experience is that every step was extremely slow. We had to wait for someone to get the car from another lot, and finally Bernard had ti go and get it. Negotiations also took a long time, and Bernard would disappear for periods of time without telling us the reason. Same thing when we came to pick up the car: waited for the financial person, paperwork, then they couldn’t find the 2nd key. It was not a very smooth process. More

Exelente servicio, la atencion es buena y constan con buenos productos, estoy muy contento con mi compra, espero que todo a un futuro este bien. gracias por todo buenos productos, estoy muy contento con mi compra, espero que todo a un futuro este bien. gracias por todo More