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Route 22 Honda - Service Center

Hillside, NJ

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1,144 Reviews

1,144 Reviews of Route 22 Honda - Service Center

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March 23, 2016

Poor service without warranty Brake service on rear of Honda Odyssey, resurface disks and replaced brake pads, only lasts about 12000 miles, manager invent all kind of excuses, don More

by Tony
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
David Piercy (manager)
Apr 05, 2016 -

Route 22 Honda responded

Mr. Tony, I would greatly appreciate if you would give me a call at your earliest convenience to discuss your concerns further and come to a resolution. I can be reached directly at (973)705-9300 extension 232. I look forward to hearing from you. Thank you, Ed Cappiello Corporate Customer Relations Manager

February 16, 2016

your always welcomed at rt22 honda Thank You Mr. Robbie Persaud for your friendly and professional service. like always you guys always treat me like Family. Thanks for another great ex More

by mike wallace 8080
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ROBBIE PERSAUD
Feb 17, 2016 -

Route 22 Honda responded

Mr. Wallace, We appreciate you taking the time to recognize your Service Advisor Robbie! We consider our guests to be our family so we are happy to hear that the treatment you received has shown that. Thank you for your kind words and we look forward to assisting you again in the future!

December 31, 2015

Awesome Experience My experience was great. It was totally stress free and everything went smooth. I was a little skeptical and anxious about getting another vehicle, bu More

by brie24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johan Aristizabal
Jan 05, 2016 -

Route 22 Honda responded

Brie24, Thank you so much for taking out the time to write about your recent experience. We understand the high level of anxiety that goes along with purchasing a car so we do our best to make it as stress free as possible. We appreciate you acknowledging our efforts! We look forward to assisting you again in the future, enjoy your new car!

December 07, 2015

Very Happy Client I gave this dealership a five-star rating because I was satisfied with the positive attitude that they treated me with. The staff that attended me tod More

by Jcdoncruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johan Aristizabal
Dec 10, 2015 -

Route 22 Honda responded

Jcdoncruz, We appreciate the five star rating! We try our best to treat all of our guests with superior customer service to ensure a positive experience! Enjoy your new car!!

December 02, 2015

My experience was great. Hello I enjoyed myself at this dealership the first second I stepped foot in the door. I came in for a oil change with tons of mileage and the team at More

by Ebony chavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johan Stevens
Dec 03, 2015 -

Route 22 Honda responded

Ebony Chavis, We are happy we were able to help you with your car needs! Thank you very much for the kind review.

December 01, 2015

Hassle free experience. Buying a car can be stressful. But the team at Rt. 22 Honda exceeded any expectations. My salesman was Rich Londono. He knew the car inside and out an More

by RPaul2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Londono
Dec 03, 2015 -

Route 22 Honda responded

RPaul2015, You are correct! The car buying experience can be very stressful! With "Your True Price" we try our best to get rid of the hassle and replace it with a positive experience. Thank you very much for acknowledging our effort. We sincerely appreciate it.

November 08, 2015

Poorly skilled service advisor, who lies and cheats customer I was given wrong estimation time period for the service required for my vehicle. I was falsely accused of accepting loaner vehicle for extensive peri More

by dissatisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Piercy, Service Manager - not sure who was the Service advisor
Dec 03, 2015 -

Route 22 Honda responded

Ms. Customer, We would appreciate it if you would give us a call at your earliest convenience to turn this into a more positive experience. Please contact our Corporate Customer Relations manager Ed Cappiello at (973)705-9300 ext 232. We look forward to hearing from you! Thank you,

October 20, 2015

unprofessional I took my 2007 honda odyssey worst service I've ever had they couldn't even fix a recall problem i wouldn't recommend anyone there. Waist a time More

by pedrazaf12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Capiello
Nov 03, 2015 -

Route 22 Honda responded

Pedrazaf12, I apologize that you had a negative experience at our Service Center, I would greatly appreciate it if you would give me a call directly at (973)705-9300 ext. 232 to further discuss your concerns and resolve your issues. I look forward to hearing from you. Thank you, Ed Cappiello Corporate Customer Relations Manager

August 05, 2015

Great experience than going to the showroom. I was in for service with my CRV 11 Honda, and my husband chatted with Eduard about getting a new car. So I was interested in the value of an new CRV More

by patreed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduard Gomez, and John
July 28, 2015

bad service The service is bad. the service technicians are reluctant, and have poor communication. and not even accommodating. Lies have been told about the car More

by vicitim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
terrence prasad
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