Route 22 Honda - Service Center

The worst customers service by phone and in person. I give up using HONDA... The worst service on the service/maintenance office. If you are pretending getting a Honda vehicle, go to another dealer. I give up using HONDA... The worst service on the service/maintenance office. If you are pretending getting a Honda vehicle, go to another dealer. These people on route 22 are the worst people I ever meet in my life. More

The representative Lisa was on point and stayed in contact. The staff was very helpful during the entire process. contact. The staff was very helpful during the entire process. More

I’ve been having a relationship with Honda and this dealership in particular for almost 20 years. Today, as I was about to pay for an oil change $69 dollars, they told me they will charge me an additio dealership in particular for almost 20 years. Today, as I was about to pay for an oil change $69 dollars, they told me they will charge me an additional 3 percent for using a credit card. I consider such business practice cheap taking into account that this is HONDA where people go for premium service knowing they will pay premium price. But surcharge practice brings to evidence their greed and makes me have second thoughts about their prices, finance and leasing practices, add on prices, and everything that goes in making business in this dealership. It is in little, petty things like that that one gets to understand who you are dealing with and what to expect. More

Very good The advice of a very very very excellent work for me I thought that I was going to be there for a long time and they took care of me right away that was nice yes I’m coming back for service thank for me I thought that I was going to be there for a long time and they took care of me right away that was nice yes I’m coming back for service thank you More

On time service scheduled. Great job, everyone friendly, easy to schedule any service including honda parts Great job, everyone friendly, easy to schedule any service including honda parts More

I do recommend Route 22 because I have the Best advisor. Mr. Paul G. And also when I call for an appointment the representative always try to help me. Thanks Route 22 Hillside NJ Mr. Paul G. And also when I call for an appointment the representative always try to help me. Thanks Route 22 Hillside NJ More

The service is always exceptional especially from there worker Edgar, always on point with things that are going on with my car worker Edgar, always on point with things that are going on with my car More

The staff is always very friendly and listens to the problems relating to your vehicle. problems relating to your vehicle. More

Demetrius was very nice but the overall experience was horrible. I waited 2.5 hours with not a single update (despite receiving a text message that I could receive frequent updates) and when I finally as horrible. I waited 2.5 hours with not a single update (despite receiving a text message that I could receive frequent updates) and when I finally asked for the status, I was told that a part was on its way and that it would be at least another 45 min or so until the car was complete. I couldn’t believe how long it took and I’m struggling to understand why I was never informed of the delays. This was the 2nd time that we’ve had customer service issues at Rt 22. Last year we had to wait 2 hours just for a key replacement!! Just an awful experience both times. More

Paul, my service advisor is excellent. All your team is helpful to get my calls through as well All your team is helpful to get my calls through as well More