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Route 18 Chrysler Jeep Dodge Ram - Service Center

East Brunswick, NJ

3.5
613 Reviews

613 Reviews of Route 18 Chrysler Jeep Dodge Ram - Service Center

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October 09, 2021

I am always satisfied with the work that is done on my vehicle. I was devastated when I had my jeep towed in this last time. They reassured me that it would be fixed I appreciated all the extra effort More

by carol.patrick6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lardieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sowder-great job, Christopher Toth
Oct 11, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience! We are glad to be able to assist. See you again soon!

Oct 13, 2021 -

carol.patrick6 responded

I really appreciate the effort that the service department put in to getting me back on the road again. I always feel safe when my car is taken care of At this dealership. Thank you Carol patrick

October 08, 2021

When your vehicle has no wipers workin on a rainy day and you call and tell me bring in morn, I was so surprised that at 7:30Am. The mechanics, fixed the wipers immediately and sent me on my way to teach my More

by monitor816
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lardieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth
Oct 11, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience! We are glad to be able to assist. See you again soon!

October 07, 2021

The service has always been great. Very happy with the service the last few years More

by christopherreier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for being our customer, Christopher! We look forward to seeing you again.

October 07, 2021

Nice clean place. Assistant was very polite and helpful. It took an hour for the service as she advised More

by CLAUDIA.CURCIO06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lardieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth
Oct 08, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your kind words, Claudia!

October 06, 2021

Very bad experience with service expert. First and last time here. Going someother place nextime. More

by naman.verma08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Harley
Oct 08, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Good morning Verma. Thank you for taking the time to bring this review to our attention. We are sorry to hear of your negative experience and would like to further discuss your experience in more detail. At a moment of your convenience, please give me a call directly. I look forward to hearing from you. Kind regards, Christopher Lardieri Service and Parts Director 732-387-2601

Oct 08, 2021 -

naman.verma08 responded

Hi, my appointment was scheduled for 2 pm and i was there by 2:06 PM. There were only two service experts on the desk and both were busy, i was waiting for them. Since this was my first time with Jeep service, I was told by one of them to get the number tag from valet. But outside there was no one available for giving me the number tag. After 10 mins they gave me a tag. Now when i went inside with , Harley was there. I asked her that i am here for oil change , but have another concern. My jeeps front cigarette charger stopped working couple of days back. Without even listening to full details she told me I was 30 mins late and denied me saying that they cannot check on that as I was already late and I didn’t had appointment for that. What should be customer expectation here? Thanks,

October 05, 2021

it was a pleasure staff super nicegot me in and it was a pleasure staff super nice got me in and out awesome job thanks More

by lauracollura
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lardieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth
Oct 06, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience! We are thrilled to hear of your visit and look forward to seeing you again in the future!

October 04, 2021

Very friendly and answer all questions . Work done in timely manner. Waiting room was comfortable. More

by mrspeanut100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 06, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience! We are thrilled to hear of your visit and look forward to seeing you again in the future!

October 02, 2021

I made an appointment for a recall repair dropped of the car, which is a 40 minute round trip, with no loaner car. While it was there I requested the complimentary oil change and tire rotation. They called More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lardieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth
Oct 04, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Good morning, Jim. Thank you for taking the time to bring this review to our attention. We are sorry to hear of your negative experience and would like to further discuss your experience in more detail. At a moment of your convenience, please give me a call directly. I look forward to hearing from you. Kind regards, Christopher Lardieri Service and Parts Director 732-387-2601

September 30, 2021

I unfortunately got a nail in my tire and only had my renagade 4 months. Mike in service took care of me with a new tire and helped me with the jeep credit card to pay for it. It takes the sting out alit More

by Cuznfromnj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike service and Jeremy sales
Oct 01, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

We are sorry to hear about the nail in your tire! It is our pleasure to be able to assist you in getting a new tire on your vehicle... Please let us know if we can ever assist you in any other way. Safe travels!

September 29, 2021

Great experience at Route 18 Dealership . All staff was very professional. Gret job,, great job More

by Lulu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lardieri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth
Sep 30, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your wonderful review! We are glad to have you as our customer.

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