Route 18 Chrysler Jeep Dodge Ram - Service Center

Harley was super helpful and patient when I brought in my JL for service. I had warranty claim for a paint issue and she took her time and walked the whole Jeep with me. Service was fast and they notified me JL for service. I had warranty claim for a paint issue and she took her time and walked the whole Jeep with me. Service was fast and they notified me right away when they seen it was going to be longer then the original estimate. Jeep came back clean and washed and the issue completely rectified, so glad I made the switch to them from my old dealership. More

The staff was professional. The service was timely and stress free. They did an excellent job! stress free. They did an excellent job! More

Not the best service ! But not the worst ! People behind the counter a bit cold the counter a bit cold More

Fast service, polite staff, clean waiting area. Great experience! Definitely recommend using Route 18 Jeep ! experience! Definitely recommend using Route 18 Jeep ! More

Team was friendly and work was done in a timely manner. No complaints at all No complaints at all More

Bring my Ram 1500 for service to rt 18 since I bought it. Great quality service and staff. Great quality service and staff. More

The service department is one of the worst departments I have ever dealt with. I would never step foot in the service department again. If I were to purchase a car from them again, I would definitely work w have ever dealt with. I would never step foot in the service department again. If I were to purchase a car from them again, I would definitely work with a different dealer for service. The service management are unreliable, are not honest, and will do everything in their power to lie to you when all you want is the common courtesy to just be honest. But the sales team is amazing in all aspects. I just wish it was the same experience from the front of the building to the back. Route 18 Dodge do better with your service department. They need a refresher on customer service and manners. More

I had new tires put on and discovered that a wheel weight was missing but they fixed it same day while I waited. was missing but they fixed it same day while I waited. More

The usual experience: they note down what problems I tell and fix those. Just this time took longer because they did not have my tire. Wish they had it in stock. and fix those. Just this time took longer because they did not have my tire. Wish they had it in stock. More

Received my car back with a check engine light that it didn’t have when I dropped it off. Car had to go back in the shop to have the light taken off. Tech said they made a mistake and should have reset didn’t have when I dropped it off. Car had to go back in the shop to have the light taken off. Tech said they made a mistake and should have reset it after changing the battery. More