Route 18 Chrysler Jeep Dodge Ram - Service Center

My 2009 T&C has never been touched by anyone except the Chrysler Techs at this & one other dealership (while this one was being "reborn"), so, I can't really speak-to pricing, BUT, if you are looking f the Chrysler Techs at this & one other dealership (while this one was being "reborn"), so, I can't really speak-to pricing, BUT, if you are looking for friendly, courteous, knowledgeable people . . . this is it. More

It is rare to find someone that is as honest and fair as Rich was. He and Christine are both very personable. It is such a change to deal with people like that at a car dealarship. I will continue to bri Rich was. He and Christine are both very personable. It is such a change to deal with people like that at a car dealarship. I will continue to bring my vehicle and recommend them to all. More

My car brock down I had it tow to thay look at and fix I My car brock down I had it tow to thay look at and fix I was on my way very fast very happy thank you My car brock down I had it tow to thay look at and fix I was on my way very fast very happy thank you More

This is the first time we have gone to this dealership for service. Our red light was on among other things. The car is a 1997 dodge caravan with 104,000 miles. We took it some place else before that, and for service. Our red light was on among other things. The car is a 1997 dodge caravan with 104,000 miles. We took it some place else before that, and we weren't down the road when the red light went on. Rt. 18 dodge fixed the problem and the car is running like a charm. I would definitely recommend them, and plan to go back there myself. More

I have a 2003 Jeep Liberty which I absolutely love. My Jeep has low mileage, and I keep up with regular maintenance. This was my first experience with Route 18 Auto and I couldn't have been more pleased. Jeep has low mileage, and I keep up with regular maintenance. This was my first experience with Route 18 Auto and I couldn't have been more pleased. When I called for an appointment for the 60,000 mile service,I spoke with Christine. I wanted a number of items checked along with an oil change and my exhaust looked at since it was making noise and sounded like there was a hole somewhere. When I brought my Jeep in for service, I was pleased to see Richie at the service desk. I remembered him from a former dealership. I dropped my Jeep off the afternoon before my scheduled service date. The following morning Richie called to advise that I needed front brake pads but everything else looked good. The noise I heard from my exhaust was actually a crushed aluminum can that had somehow gotten stuck between the pipe and the sidewall! This was a pleasant surprise since I thought I would be told I needed a new exhaust system. Richie also told me that I didn't need to have my air filter changed since it was clean and appeared new. (I had it replaced during a previous oil change at another mechanic.) I appreciated Richie's honesty. The cost of all maintenance and repairs was reasonable and I will continue to have my Jeep serviced at Route 18 Auto. More

My experience was one of the best I have had while dealing with my car. Warren was extremely helpful and gave me a pleasurable and quick experience. dealing with my car. Warren was extremely helpful and gave me a pleasurable and quick experience. More

When I called in about my problem they were quick to see me. While I was there Rich informed me that there was a recall! His estimation of how long the work would take was on the money! Rich provided trans me. While I was there Rich informed me that there was a recall! His estimation of how long the work would take was on the money! Rich provided transportation for me and called me as soon as the work was done. My experience with Rt.18 dealership team has been an awesome one. More

They were very willing to ensure that my experience was satisfactory. They ensured that I had a ride to and from the dealership and then provided a loaner since it was going to be an extended period of tim satisfactory. They ensured that I had a ride to and from the dealership and then provided a loaner since it was going to be an extended period of time. More

Service advisor was abrupt and had no people skills. They wanted to replace several parts without giving me a real explanation or understanding. They also wanted to charge me an insane amount of money f They wanted to replace several parts without giving me a real explanation or understanding. They also wanted to charge me an insane amount of money for parts and labor. I went to a different jeep dealer was treated with professionalism and was given a better price . More

The dealer was courteous and professional during the complete service process, from scheduling the appoint to doing the repairs. The vehicle was inspected and repaired without having to schedule an addi complete service process, from scheduling the appoint to doing the repairs. The vehicle was inspected and repaired without having to schedule an additionally appointment. They even performed a safety inspectin to avoid any obvious additional problems. I would recommend the dealer's service department to anyone who is concerned with dealer servicing. Jeff, the service manager, listened to my concerns and questions and gave exceptional service. More