Route 18 Chrysler Jeep Dodge Ram - Service Center

The service was done within the hour like they promise me . Very pleasant and efficient. . Very pleasant and efficient. More

The dealership was clean efficient wait time was reasonable, Came to get a keyfob Is programmed, But I thought it was bad service when I had to ask them to cut the key also ,they said I didn't ask reasonable, Came to get a keyfob Is programmed, But I thought it was bad service when I had to ask them to cut the key also ,they said I didn't ask to have the key cut .I thought programming a key fob included everything including the key. What good would Is programming a key fob do if I have no key to get in a car if the battery died. More

this is for the commercial service department .. I HAD TO CHECK one star but in my mind it should be below ZERO ... I am Very unhappy - truck was dropped off to Route18 on 11/14 .. into rotation on the 15th. CHECK one star but in my mind it should be below ZERO ... I am Very unhappy - truck was dropped off to Route18 on 11/14 .. into rotation on the 15th... they checked 2 times and found no leaks or no issues ... truck picked up on 12/4 ... and the leak is still showing ... left msg for Jeff to call monday morning when he arrived and no call ... so i had to call him at 11 a.m. and he apologized (obviously because he's in the wrong) said he would get another tech to look but gave me a date of 12/13 ... this is unreal and unheard of to have my vehicle there for 17 days and fixed nothing .... now giving me another date but also said bring it but we won't get it into shop for 3-4 days . my business has already lost 17 days without this truck and now he wants us to leave for another 4 days without it getting looked at .... who runs this department ... i need someone to explain to me how an oil leak is showing but no one sees it .... More

Harley is the only one I spoke with thru the whole transaction. She was exceptional. transaction. She was exceptional. More

Everyone was courteous and supportive, most of all did a good job in a great time. good job in a great time. More

My first service on a new vehicle. My wife and I have been customers for years. Always good service! been customers for years. Always good service! More

Very clean easy going place car are done fast workers are friendly and professional I come from all the way in Staten Island to go there friendly and professional I come from all the way in Staten Island to go there More

Fast courteous service, what more could you ask for. A+++++++++++++. I highly recommend this dealership. A+++++++++++++. I highly recommend this dealership. More

I’ve been servicing my car here for almost 3 years and drive 1 hour to get there because the customer service is so much better than the dealers closer to me. They offer better price options and don’t pre drive 1 hour to get there because the customer service is so much better than the dealers closer to me. They offer better price options and don’t pressure me to spend more like other dealers have. I was having an issue with my car last week and had to take it elsewhere, and the dealer tried to blame route 18 for all my issues and did not clearly explain to me the issues with my car. After speaking with Chris and getting a full explanation for what was going on with my car, I wish I had gotten in touch with him sooner. I’m only giving them a 4 because ive had a hard time getting someone on the phone on multiple occasions. other than that, they’re great, compassionate and I recommend themN More

Great service. My Jeep was serviced in a timely manner. Staff very friendly and helpful Staff very friendly and helpful More